Payless Power Reviews
Read reviews from Payless Power customers
Good customer service
Response: Hi Jonte, Thank you for taking the time to share your experience. We hear your feedback and truly appreciate you highlighting the good customer service you received. It’s always encouraging to know when our team’s efforts make a positive impact. Your recognition reinforces our commitment to delivering attentive and helpful service to every customer. Published on June 18, 2025
Very Great Service
Response: Hi Ashley, Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that you received very great service! It means a lot to know that our team made a positive impression. We’re always striving to provide excellent service, and feedback like yours lets us know we’re on the right track. Published on June 18, 2025
Love it the best lights ever very easy payment
Response: Hi Winnisha, Thank you so much for sharing your experience! We’re thrilled to hear that you’re loving the lights and found the payment process easy—that’s exactly the kind of experience we aim to provide. It’s great to know that everything from setup to checkout worked smoothly for you. Your feedback truly energizes our team and helps us keep delivering products and services that shine just as bright as your review! Published on June 17, 2025
First week, we’ll see
Response: Hi Randy, Thanks for sharing your initial thoughts with us. We hear you—it’s still early days, and we understand that first impressions matter. It’s completely fair to take time to see how things unfold, and we appreciate you giving us the opportunity to be part of your experience. Your feedback, even at this early stage, helps us stay focused on delivering the quality and service you expect. Published on June 17, 2025
So easy to maintain the account.
Response: Hi Deidre, Thank you for taking the time to share your thoughts! It’s great to hear that maintaining your account has been so easy—that kind of simplicity is something we work hard to deliver. We understand how important it is for tools and services to fit seamlessly into your day, and your feedback lets us know we’re on the right track. If there’s anything you’d like to see added or improved, we’re always looking for ways to make things even better. Your input helps shape the experience for everyone. Published on June 16, 2025
It’s crazy how I spend close to 200$s A WEAK!!!!!!!!!!!! I don’t understand how a 2 bedroom apartment with NO KIDS produce so much electricity. On top of that my daughter and I BOTH WORK and go to the gym THEN GO HOME. Watch NO TV. We take a shower stay on our phones for less than an hour. We leave our phones charging all night. The air conditioner is on auto and we don’t even turn on ceiling fans!!!!!!! MIND BLOWEN FOR D A FACT!!!!
Response: Thank you for sharing your feedback. We understand that seeing a spike in usage can be frustrating, especially when it feels unexpected. It makes sense to be concerned when your energy habits haven’t changed much, yet your usage appears to have increased. During periods of extreme heat, like we've been experiencing recently, air conditioning systems often work harder and longer to maintain indoor comfort—even if your thermostat settings stay the same. This naturally leads to higher energy consumption. We recognize how important it is to feel in control of your usage and costs. If you'd like, we can walk you through some tools and tips to monitor your usage more closely, identify patterns, and explore ways to stay efficient even during peak heat. Published on June 16, 2025
Too expensive. I regret having used this system with absurd charges that only take advantage of middle-class people. Don’t pay attention to the offers.
Response: Hi Juan, Thank you for sharing your experience. We hear your concerns about the cost and understand how frustrating it can feel when charges seem higher than expected. It’s completely valid to feel disappointed when something doesn’t meet your expectations—especially when it impacts your budget. Many customers are surprised by seasonal spikes, and it’s worth noting that extreme weather—especially in Texas—can significantly increase system usage, which in turn affects your bill. We’d love the opportunity to take a closer look at your account and help identify what may have caused the high charges. There might be ways we can optimize your system’s performance or recommend usage tips to help manage costs more effectively moving forward. Published on June 16, 2025
My bill has tripled in the few months
Response: Thank you for sharing your feedback. We’ve heard your concern about your bill tripling over the past few months, and we understand how unexpected changes like this can be concerning. It’s important to us that you feel confident in the charges you’re seeing. Billing changes can sometimes result from shifts in usage, plan adjustments, or when a customer moves into a new residence—but we want to make sure everything is clear and accurate for you. To get to the bottom of this and find the best possible solution, we’d love the opportunity to review your account with you directly. Please give us a call at 1-888-963-9363, and one of our team members will be ready to assist you. Published on June 16, 2025
If i could give 0 stars i would but, even negative stars. Theae guys are garbage and charge whatever the heck they want…only consistency these guys have is their inconsistency and tendency to rip us the consumer off!!! Terrible company!!!
Response: Thank you for taking the time to share your feedback. We hear your frustration and understand how upsetting it must feel to experience what you’ve described. It’s clear that your expectations weren’t met, and that’s something we take seriously. Consistency and transparency are values we strive for, so your comments about pricing and service are especially concerning to us. We’d like to learn more about your experience so we can address the specific issues you encountered and work toward a resolution. If you're open to it, please reach out to us directly with more details—your input can help us improve and ensure others don’t face similar concerns. Published on June 16, 2025
Have disconnected my service with no notice and I have auto pay.
Response: Hi Kent, Thank you for bringing this to our attention. We’ve carefully reviewed your message and understand how unexpected and frustrating it must be to experience a service disconnection—especially while enrolled in autopay. We hear your concern and recognize how important it is to have reliable service and clear communication. Your feedback is valuable and helps us identify where improvements may be needed. We’re currently looking into the details of your account to understand what occurred and ensure this is addressed appropriately. A supervisor will be reaching out to you directly to discuss your experience and work with you on the next steps. Published on June 16, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
