Payless Power Reviews
Read reviews from Payless Power customers
If giving 0 star was possible I would have give them 0 star!!!!!! 😡😡😡 They’re fraud, thieves be aware !!!!!! Since I tried hard to avoid being disconnected so they can charge me a $30 fees they’re now charging me $10 a day for a 1 bedroom 1 bath So be aware of this fraud and thieves company I won’t stop writing reviews to help others not to be scam like me !!!!!!
Response: Hi Jeanine, Thank you for taking the time to share your experience. We understand how frustrating it must feel to see unexpected charges, especially when you've made efforts to avoid them. It’s clear that this situation has caused a lot of stress, and we want to make sure your concerns are fully heard and addressed. We’ve reviewed your comments and want to better understand the details around the daily charges and the disconnection issue you mentioned. Our goal is to ensure transparency and fairness in all billing practices, and if something doesn’t seem right, we’re committed to investigating it thoroughly. To move forward, we’d like to connect with you directly to review your account and clarify any confusion around the fees. If there’s been an error, we’ll work to correct it. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM with your account details so we can better assist you. Published on July 28, 2025
I tried to make a payment over the phone numerous times, your automated system is terrible. You need to be able to change cards thru the menu. Ridiculous.
Response: Hi Deanna, Thank you for taking the time to share your experience. I hear your frustration with the automated phone system and the difficulty you had trying to update your payment method. That kind of inconvenience can be incredibly frustrating, especially when you're just trying to take care of something quickly. We understand how important it is for our systems to be intuitive and efficient. Your feedback about the inability to change cards through the menu is valuable, and it's something we're actively reviewing to improve the experience for all our customers. In the meantime, if you're still needing assistance with your payment or would prefer a different method, we’d be happy to help directly. You can reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM, and we’ll make sure it gets taken care of smoothly. Published on July 28, 2025
Great service and customer support. Easy to use online service
Response: Hi Alan, Thank you for sharing your experience with us! We’re so glad to hear that you found the service easy to use and that our customer support team delivered the level of care we strive for. It’s always encouraging to know when our efforts make a difference, and your feedback reinforces the importance of keeping things simple and supportive for our customers. Published on July 25, 2025
Happy with this service
Response: Hi Kenia, Thank you so much for sharing your experience with us! We’re glad to hear you’re happy with the service—that truly means a lot. It’s always encouraging to know when we’re meeting expectations, and your feedback helps us continue to provide the level of care and support our customers deserve. Published on July 25, 2025
This is a rip-off company, I rather switch to a company where I can pay 150 for a month rather than keep paying 75 every ******* week when I’m barely even home to use any electricity and on top of that it’s the summer and I can’t even use my fan or AC without them charging 3 or 4 dollars per kWh. When it’s supposed to be 17 cents per kWh. I Absolutely hate using this scamming company and I don’t recommend to NOBODY.
Response: Hi Carrie, Thank you for sharing your feedback. We understand how frustrating it can feel when your electricity costs seem high—especially when you're not home often and trying to stay cool during the summer. When temperatures rise, even minimal use of appliances like fans or air conditioners can lead to noticeable increases in energy usage. This is because cooling systems often work harder and run longer to maintain comfort, which can drive up your overall consumption. We also want to clarify that our rate per kilowatt-hour does not change. What can vary is the total amount billed, which is directly tied to how much electricity is used during the billing period. We’d really like the chance to review your account with you and help identify tools that better fit your lifestyle—whether that’s usage tracking, budget billing, or tips on how to get your usage down. If you're open to it, we’re here to help you find a solution that works better for your needs. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 25, 2025
THIS COMPANY IS A FRAUD AND I WILL EXPOSE THEM FOR CHARGING $1 + PER Kwh when I clearly states KWh prices in cents form not dollar
Response: Hi M J, Thank you for taking the time to share your feedback. We understand how frustrating it can be when pricing details appear unclear or unexpected, especially when it comes to something as important as energy costs. We hear your concern about the rate being shown as $1+ per kWh, and we want to help clarify what might be causing that discrepancy. In most cases, kWh rates are indeed listed in cents, and if you're seeing a dollar amount, it could be due to additional charges or fees bundled into the total cost per kWh on your bill or dashboard. Sometimes taxes, delivery fees, or usage tiers can affect how the final rate is displayed. To get to the bottom of this and ensure everything is accurate, we’d love to take a closer look at your account details. If you're open to it, please reach out to our Customer Care Team directly at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. That way, we can walk through it together and make sure everything is transparent and correct. Published on July 24, 2025
Absolutely love the payment process of Payless power. It is super convenient, fast, easy to use!
Response: Hi Ashley, Thank you so much for sharing your experience! We’re thrilled to hear that you’re enjoying the convenience and ease of our payment process. It’s great to know that it’s making things faster and simpler for you—that’s exactly what we aim for. Your feedback reinforces the importance of keeping things user-friendly, and we’re always looking for ways to make your experience even better. Published on July 24, 2025
Great company to have
Response: Hi Edeher, Thank you for sharing your experience! It’s great to hear that you consider us a “great company to have.” That kind of feedback means a lot to our team. We’re always listening to what our customers say, and your words help us understand what’s working well. Knowing that we’ve made a positive impact encourages us to keep delivering the kind of service you value. Published on July 24, 2025
Great Customer Service Great Rates Very Professional & Patient When Customers Are In Need Of An Extension Thank You Payless Power
Response: Hi Barbara, Thank you so much for sharing your experience! It’s wonderful to hear that our team’s professionalism and patience made a difference when you needed an extension. We understand how important flexibility can be, and we’re committed to making sure our customers feel supported every step of the way. Your kind words about our customer service and rates truly mean a lot. We’re always working to provide reliable service that meets your needs, and feedback like yours helps us continue to improve and serve you better. Published on July 24, 2025
Easy to use and can help you see how much power you use day to day.
Response: Hi Steven, Thank you for sharing your experience! It’s great to hear that you’ve found the platform easy to use and helpful in tracking your daily power usage. That kind of insight can really make a difference in managing energy more efficiently. Published on July 24, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
