Payless Power Reviews
Read reviews from Payless Power customers
So far it’s great 👍🏽
Response: Hi Isaiah, Thank you for sharing your thoughts! It’s great to hear that things are going well so far. Your feedback means a lot because it helps us understand what’s working for you. Published on December 16, 2025
Easy and painless process.
Response: Hi Rodena, Thank you for sharing your experience! It’s great to hear that the process felt easy and painless for you—that’s exactly what we aim for. Your feedback confirms that our approach is working, and it motivates us to keep delivering that level of simplicity for every customer. Published on December 16, 2025
This company sucks if you pay your bill on Saturday you will not be reconnected in they take your money like your lights or on it’s ridiculous especially if you have grandchildren for little kids in the winter……. I give them no Rate no Rate
Response: Hi Bridget, Thank you for sharing your concerns. I understand how important it is to have power restored quickly, especially when caring for grandchildren during colder weather. When a payment is made on Saturday, we immediately send the reconnection order to the Transmission and Distribution Service Provider (TDSP). From that point, the TDSP handles the physical reconnection, which typically happens within about two hours unless a technician needs to check the meter. To make sure everything moves smoothly, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours (Monday–Friday, 9:00 AM–5:00 PM). If you need assistance outside those hours, you can email us at https://paylesspower.com/contact-us/ during these times: Monday–Friday: 5:00 PM–9:00 PM Saturday: 9:00 AM–5:00 PM Sunday: 11:00 AM–8:00 PM We’re here to help ensure your service is restored as quickly as possible. Published on December 16, 2025
I just signed up for Payless power a week ago my bill is already $50 which means that it’s gonna be $200 a month. I’m paying over $.18 per kilowatt hour when the average of my area is $.13 per kilo hour. This is making me rethink to go with a different energy company instead.
Response: Hi Derek, Thank you for sharing your concerns about your recent experience. I understand how seeing a higher-than-expected bill can make you question whether you’re getting the best value. It’s important to know that your rate is based on the actual kilowatt usage, and usage patterns can vary significantly from home to home. To help you get a clearer picture, you can compare our rates with other providers at powertochoose.org. For tracking and managing your energy consumption, registering for a free account at smartmetertexas.com is a great option—it breaks down your usage and provides tips to reduce costs. If you’d like to review your current plan or discuss ways to manage your bill, our Customer Care Team is available at 1-888-963-9363, Monday through Friday, 9:00 AM to 5:00 PM. We’re here to make sure you have the tools and information you need to feel confident about your energy choices. Published on December 16, 2025
A good company, easy to make payments.
Response: Hi Sanjuanita, Thank you for sharing your thoughts with us! It’s great to hear that you find our company reliable and that making payments has been easy for you. We truly value feedback like yours because it helps us understand what’s working well for our customers. Published on December 16, 2025
🙂🙂 I am very pleased with payless power
Response: Hi Robert, Thank you for sharing your experience! It’s great to hear that Payless Power has met your expectations and that you’re pleased with the service. Your feedback means a lot because it helps us understand what’s working well for our customers. Published on December 16, 2025
Wonderful service easy to use.
Response: Hi Paula, Thank you for sharing your experience! It’s great to hear that you found our service wonderful and easy to use. We truly value feedback like yours because it helps us understand what’s working well for our customers. Published on December 16, 2025
Paying 75$ a week is absolutely ridiculous
Response: Hi Jessica, Thank you for sharing your thoughts with us. We understand that managing weekly costs can feel challenging, and it’s important to have clarity on what drives those charges. Your bill is based on the kilowatt-hours (kWh) used, so the more electricity consumed, the higher the total will be. To help you take control of your usage, you can visit SmartMeterTexas.com and register for a free account. This tool provides a detailed breakdown of your daily and hourly usage, making it easier to identify patterns and reduce costs. If you’d like personalized assistance, our Customer Care Team is available at 1-888-963-9363, Monday through Friday, 9:00 AM to 5:00 PM. We’re here to help you explore options to lower your bill and make the process as simple as possible. Published on December 16, 2025
Provide very good service
Response: Hi Brayan, Thank you for sharing your feedback! It’s great to hear that you experienced very good service. We truly value your input because it helps us understand what’s working well for our customers. Providing excellent service is always our goal, and your comment reinforces that we’re on the right track. Published on December 16, 2025
The absolute worst company I have ever used in 30 years! My electricity went from being $175 a month to over $1500!!!!!!! I’m in a two bedroom apartment with a small child. There is NO WAY IN THE WORLD that my bill should be that high. It does not make sense ATL ALL. I have reached out soooooo many times for help but I have received absolutely nothing. They are scammers and prey on those impoverished. 0 STARS!!!!!
Response: Hi Hayisha, Thank you for sharing your concerns with us. I understand how frustrating it must feel to see such a significant increase in your electricity bill, especially when managing a household with a small child. That situation would raise questions for anyone. We’ve reviewed your account and found that total payments in November were $150.00, and so far in December, $175.00 has been paid. You can track your usage by visiting SmartMeterTexas.com and registering for a free account. To make sure we address the billing details accurately and explore what might be causing this difference, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours (Monday through Friday, 9:00 AM to 5:00 PM). Our team can walk through your account step by step and help identify the best solution for your situation. We’re here to assist you in getting clarity and resolving this matter. Published on December 16, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
