I’ve been receiving random extra charges.
Response: Thank you for reaching out to us about this, Odessa. We understand your concerns with additional charges to your billing, and we know it can be stressful if you don't understand what these charges are for. Payless Power customers can always review a breakdown of their daily billing via the My Account Portal at paylesspower.com This breakdown will list what charges were applied to your billing on that billing day. If you have any further questions, please reach out to us at 1-888-963-9363 Published on February 10, 2025
Your electricity is a little high about $8.00 a day for a single person who is gone all day and heat set on 70 and ac on 79. Also, you charge more if I don’t make a $75.00 payment each time. That’s ridiculous. Will look for better options.
Response: Hello Leslie, and thank you for taking the time to contact us with your feedback and your concerns. We understand you may have some worries about your daily billing that you receive, and understand that you may be frustrated if you do not understand your billing. Payless Power bills it's customers based on the amount of electricity their home has consumed, and a higher usage amount leads to a higher billing price. Keep in mind, when using either your heating or AC units, that they should not be set on any automatic settings and should be manually tuned off, as they will run even if you are not home should you set these on an auto-setting. The weather affects how your appliances are used as well, with cold weather especially causing any kind of usage spike should you utilize your heater. Regardless of your appliances, customers can always review their home's consumption at the smartmetertexas.com website, as it will break down your usage into 15-minute intervals. Finally, we charge a $4.95 Payment Processing Fee for all payments below $75, with said fee being split into $0.99 installments across 5 days, as opposed to one lump sum. You can avoid this fee by paying the $75, or you have the option to enroll the card into automatic payments. If you have any further questions or concerns, you can reach out to us at 1-888-963-9363 Published on February 10, 2025
Y’all are alright
Response: We appreciate your feedback, Ca-Shayla. If you have any questions or concerns with your services, you can reach out to us at 1-888-963-9363 Published on February 10, 2025
Easy set up easy payments and I get to track my usage and bills everyday
Response: Thank you for the high rating, Tanesha! Payless Power is thrilled to see that you are enjoying our pre-paid electricity services. Published on February 10, 2025
Love it!!! It is just what they said it would br
Response: Thank you for the high rating, Felicia! Payless Power always pushes to provide customers like you with the affordable and convenient electricity services you deserve. Published on February 10, 2025
Fast and easy and no problem
Response: We appreciate your rating! Thank you for choosing Payless Power. Published on February 10, 2025
Easy set up easy payments and I get to track my usage and bills everyday
Response: Thank you for the high rating, Tanesha! Payless Power is thrilled to see that you are enjoying our pre-paid electricity services. Published on February 10, 2025
Great service great service great service
Response: We appreciate the rating and the review, Jeremy! Published on February 10, 2025
Thank you payless power for always being there for my electric needs 🙌
Response: We appreciate you for the high rating, Sharon! Thank you for choosing to be a Payless Power customer! Published on February 10, 2025
Easy to make payments.
Response: We appreciate the rating! Payless Power always strives to provide easy and affordable electricity services. Published on February 10, 2025
