I am an owner that uses pre paid just to renovate or while rented. I would prefer to have the option to add just 5 or 10 dllrs instead of having to add $20.00 and up.
Response: Thank you for the feedback it's greatly appreciated. We do give the option to customers if they would like to pay anything less than the minimum required,you can also make a payment at a payment center using Money Gram. Published on August 28, 2018
Your prices going up
Response: Erasmo, thank you for the feedback. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. On your particular plan you can pay the bundled discounted rate by maintaining balance above $35 or more to save 20% off your standard rate. Please reach out to customer care dept. at 888-963-9363 for more energy saving tips. Published on August 21, 2018
Great fast service
Response: Thank you Quiana for the review, Thank you for being a great customer(: Published on August 21, 2018
I didn’t realize I had to prepay every time but it’s probably better this way.
Response: Thank you for the review it's greatly appreciated Published on August 21, 2018
I haven’t been using the service for that long about a week but, I know a couple of people that have prepaid electricity and, they seem to be satisfied with it. So far its ok its just something new for me.
Response: Thank you Tishuna for the review. Published on August 09, 2018
Easy to use but very over priced
Response: Thank you for the review. Payless Power does offer ways on saving on your bill. Please reach out to our customer care dept. at 888-963-9363 for more ways to save(: Published on August 06, 2018
I don’t like my daily cost, it was times i was barely at home and my daily cost was the same. I felt it was unfair.. I actually pay attention to what i have on in my house, and its unfair at times.
Response: We are regretful to hear that you do not feel you are being billed fairly. The most important thing to bear in mind is that temperatures increased significantly in North Texas the past few weeks. This can result in drastic changes in your daily usage even if you do not touch your thermostat. The hotter it is outside the longer and harder your AC will have run to compensate. Call us at 888-963-9363 and we can go over the details with you and also show how you can confirm your meter reads at http://www.smartmetertexas.com. Published on August 02, 2018
My only issue with the company is the rates. I switched from another prepaid company for which I was a customer for 3 yrs whom failed to transfer my service as requested which caused a bunch of other issues. Regardless – my electric bills through Payless Power are honestly outrageous. I did expect some increase as my new residence is bigger – however my bills have quadrupled. Reviewed my bills and the amount I am paying for service is higher than was expected. Even on days I got the discount – this was typically over-ridden by the daily “one time charge” of approximately $1 a day. I like the communications, the website is great for me to see everything in one place, etc. I paid less for a month of service through my apartment complex (this was due to my service not being connected by other provider) than I do through your company. I would have expected my bill from them to have been the higher bill since they most likely bill at a higher rate and include a $50 charge just for that since they don’t want you going through them. My bill through Payless Power has at minimum been double that cost.
Response: Thank you, your feedback is very important to us. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate.Call us at 888-963-9363 and we can go over the details with you and also show how you can confirm your meter reads at http://www.smartmetertexas.com. Published on August 02, 2018
just starting service
Response: Welcome Brandon! Happy to have you as a new customer of Payless Power(: Published on August 02, 2018
???? like company very mich
Response: Thank you so much for your great review!...We thank you for being a loyal customer!! Published on July 31, 2018
