I want my remaining balance put back in my account so I can switch. Your rates are horrible nose you want us to pay $75 when. The minimum was $25 I want my money so I can switch and Your rates aren’t the lowest you have Bam lying to us
Response: Mia- A supervisor will be contacting you today to go over your account in detail to further assist you. Published on June 13, 2022
This shit expensive
Response: We are truly thankful for trying our service. We would like the opportunity to improve how we serve you and our other customers. We would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on June 13, 2022
Why are y’all billing so much more I used to be a costumer and it wasn’t like this
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. Also can verify your usage by going to www.smartmetertexas.com this website is mandated by the state of Texas, tells you in real time what your home is consuming every 15 minutes, and can determine if the reading is accurate as well. This is a helpful tool that will help determine what is consuming the most electricity in the home. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on June 13, 2022
Worst company ever. They are constantly raising prices daily. I will never recommend this company to anyone!!! $10 average cost for electricity when I’m barely home is outrageous!
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on June 13, 2022
I would not recommend this company. They say restoration time of 2 hrs or less it’s been 4 hours. I was told my payment deduction would be every other day they take from my balance everyday I went from using $3 to $4 to almost $8 a day and I still use the same stuff I been using. I requested call backs multiple times and never received them. This is a horrible service !!!
Response: Shantay- Thank you for taking our call, as per our conversation your comments states you're upset as your services have not been reconnected, We understand the urgency of having your services restored. Your reconnection order was submitted as soon as a payment was made to restore. Upon reviewing the account shows the reconnection order was rejected this could happen when the signal fails electronically. As Mentioned we have applied a credit to the account due to the inconvenience. Also advise tips on saving on electricity as we are going into the summer months your usage consumption may increase. Published on June 09, 2022
Y’all suck y’all will not have any customers by the end of the year trust me.. the prices all have does not make sense at all.
Response: We would love the opportunity to speak to you about your charges, so that we can help you in any way we can. Published on June 07, 2022
This is not a good company the new payment policy is horrible customer service horrible too this people do not help we cut your lights off in this heat after you tell them when you could pay them same day in the afternoon save your self a headache and not only that way to expensive I get charge almost 20 dollers a day not multiple that on a week and a month is not worth it time to look for a different company
Response: Ramiro- you state that you are not happy with the service as Payless Power does not help you on keeping your lights on. Here at Payless Power we offer options on extending your service when needed as long as the options have not been utilized we are able to do this. Upon reviewing the account A account protection was applied on 6/3 no payment was made and the balance was still negative yesterday morning. A deferred payment is active on the account currently. A supervisor did advise external options outside of Payless Power to help assist you on the bill as all options have been utilized within Payless Power. Please reach out for anymore questions or concerns. Published on June 07, 2022
This is a SCAM; I wouldn’t suggest this to no one !!
Response: We would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on June 07, 2022
I wish I could give 0 stars. This company is not affordable at all.
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance Published on June 07, 2022
They suck very badly
Response: We are truly thankful for trying our service. We would like the opportunity to improve how we serve you and our other customers. Would you please reach out to us by phone or email, so that we can get more information on how to improve? Published on June 07, 2022
