My power has been off for 12 hours. I paid these people 7 hours ago and now it’s midnight and me and my kids are just sitting here sweating and still have no power. There is no one to contact or get back to us. Do not recommend this company what so ever. They will leave you and your family high and dry
Response: Mr. Lee- Your comments state that you paid to reconnect your service but 7 hours later our power was still off and you could not contact the company. It is definitely a bad thing if a reconnection is delayed… especially if you have kids. Anyone would upset. A review of your account shows that the reconnection payment was made towards an older terminated account. Once the funds were transferred it looks like services were restored in 1 hour. Please contact us at 888 963 9363 to ensure that there is a new pass word etc on your new account to avoid any issues going forward. 888 963 9363 Published on May 23, 2022
I just sent you guys a message about my electricity I’ve already paid it over an hour ago and it has yet to be turned on what is going on why have I not been restored service yet
Response: Mr Garcia- Your comments state that you paid to reconnect service after hours and were still awaiting service to be restored . This is not a good thing , especially when the Texas heat is in play. I don’t blame you for losing patience. Our records show that your service was restored 1 hour and 50 minutes after the reconnection order was submitted. Please note that most reconnection orders are completed within two hours unless the meter cannot receive and respond to a remote signal . I am glad that this was not the case for you and that your service was restored within the quoted timeframe. If you have any questions after hours you can send an email message to us until 9:00 PM at www.paylesspower.com Published on May 19, 2022
Just switched to this company my balance is $44 and here I am sitting in a dark apartment with the temp in the 90s called they are closed , messaged them no response, my son has asthma and we have no AC I’m so confused tried logging in says my account is inactive! How I just switched to this company Thursday! Tried to add more money and arill no power I literally don’t know what to do
Response: Ms Pacheco- Your comments state that you paid to start service put have no power. Its hot and you have a child with asthma and you don’t know what to do. This is a critical situation and we have been trying to reach you. There is a switch hold on your address from your previous provider. A supervisor has been trying to call and email you in order to advise what is needed to complete your enrollment. Call us at 888 963 9363 for assistance. We are here from 8:30 AM CST to 5:30 PM CST Mon- Sat. Published on May 19, 2022
They suck. 60 dollars worth of lights in 5 days.
Response: Mr Williams- Your comments state that you are angry due to being charged $60 worth of electricity in your first week. Understanding how much power is used at your home on a daily basis can be quite shock to customers who are new to daily billing . That’s not a good thing and the concern is very understandable . One of the benefit of our service is that you can get better insight into what the power consumption is daily , what is consuming power and ways to reduce your cost. Call us at 888 963 9363 and a supervisor can go over your billing and also how you how to confirm the accuracy of your billed readings . 888 963 9363. Published on May 19, 2022
This company is just money hungry they won’t let me protect my account cause I do minimum payment leaving my account balance 1 cent there excuse is I need to put more fund well that all I could do so why should matter and yes this company is the worst we cut power off with kids and they don’t help they try to sound like they want to help but pull out unfortunately we can’t I we Change providers once my switch hold is removed and the people who put good rating they do it for the credit they get worst no customer support and expensive
Response: Mr Montemayor- Your comments express frustration because we have limited options available. These frustrations lead you to believe that our positive reviewers get credits on their accounts . This is not true. Your last couple of years as a Payless Power customer have been a challenging journey. We’ve helped the best we could but you are correct in that we cannot offer you additional assistance beyond what is already available to you automatically if your payments just bring the account to zero. As a prepaid customer , you are required to add fund to your account in advance for your future charges. The last 2 years have been challenging for so many residents in the state due to Covid and the winter storm. The good news is that you have almost made it through . Call us at 888 963 9363 for more information. Published on May 04, 2022
Don’t get this service!!! I REPEAT don’t get this service.. I should have listened to the reviews.. I noticed my usage was getting more and my days shorter.. so I was curious and started looking at the usage chart and for the month of March it showed I used the exact amount for each day.. example each Friday was 39 kilowatts for the whole month and all the other days were the exact same with a different amount for each day but we’re the same each week all the way until the end. So I notified the company and was told my meter malfunctioned Feb 21 and that I was billed correctly for the month of March.. there is no way possible that can happen.. my attorney is already on this.. I refused to let this company get over on me.. don’t fall into this trap.. ???????????????????? bad service.. im only putting one star cause it said I had to fix the highlighted area so I put one when it don’t deserve that..
Response: Mr Cantu- Your comments state that you feel you are being charged fraudulently and so you are calling your attorney. This is based on observations that you made that show each day of the week to be billed the same amount over a period of time. While there are technical issues with your Centerpoint owned meter that may explain this, it us understandable why you would be upset and distrustful. It is our responsibility to answer your questions and provide documentation showing that you have been billed correctly based on the usage recorded by your meter While you have already spoken to supervisors please note that your complaint has been escalated and a supervisor is calling you to discuss next steps. We will provide you a written supervisory review of the billing situation within 10 days and if adjustments to your billing are due they will be made by that time. Please also keep in mind that if you have concerns about Payless Power or any electric provider you may use in the future, you may open a complaint with the public utilities commission at 888-782-8477 or 512-936-7120 Published on April 28, 2022
Im not Im not understanding what y’all are doing, I was given $20 towards my negative bill and paid the $20 back in a day or two and was told even though I paid back my account is on hold because I didn’t call in and tell y’all that Im paying the $20 I don’t think it’s right and now I have to get my lights disconnected because I’m not allowed an $20 extension even though I paid it back
Response: Mr. Reed- Your comments state that you accepted a deferred payment plan and feel that you paid it off in full shortly thereafter, presumably by making a payment. Now you are confused why there is still a switch-hold on your account. It is not a good thing when there is a misunderstanding of this type and we realize how frustrating that can be . A supervisor will call you to review your account and determine what options we have to rectify your issue. You can also call us at 888 963 9363 for immediate assistance . Published on April 18, 2022
Why are the 100 ways to save power so weird? i see some of the ways to save power copied and paisted to others and why did u put vampire energy? oh btw if u want to see the ones that u COPIED to just get more ways to save power then look at 67 and 68 they are the exact same title same with 66 and 70 they are the EXACT SAME. also look at 85 why is there a spelling mistake in the title when your a power company shouldn’t you people be working to make this better. and dont get me started on the prices they are just the worst whats the point in this company if you clearly just want to scam people. and let me be clear that this company’s name is not what it is. you should change it to paymore power since thats what it is
Response: Thank you for your suggestions regarding the energy savings blog. We are taking you observations under advisement. It’s also not a good thing when a customer such as your self feels like they are being charged excessively . Everyone in the country is experiencing cost increases for all types of energy so your frustration is understandable. Please note that Payless Power’s rates are competitive with all major retail electric providers in Texas. In additional we do not charge customers the common fees that most companies do- You will never get a ate fee, convenience fee, disconnection or reconnection fee from us… just straightforward billing with competitive rates. Call us at 888 963 9363 and we can review your account for the best rates in your area. Published on April 06, 2022
This company is terrible ???? everything about This company is the complete opposite of what I need I pay almost 200$-300$ every other day just to keep The lights on and I’m still being charged a arm and a leg ????????♀️ really no wish this company was not prepaid
Response: Ms Burns- Your comments state that the service is providing the exact opposite of what you need in a service and you have been paying $200 to $300 every other day to maintain your service. It’s a bad thing if someone cannot keep up with tier electric charges so I can understand where you are coming from. After reviewing your account I was happy to see that the amount of your charges that you mentioned was a typo. Still, you are consuming above the amount of daily power for an apartment in your area. Please contact us at 888 963 9363 so we can review your account and go over some other plan options for you. Published on March 30, 2022
I’m a 21 year old student who works full time while getting my degree. I pay my own expensive rent leaving me nothing for other bills. I recently deposited $200 into my account when I got my check and of course 7 days later they have taken $140 from my balance because apparently there was a “GLITCH in THEIR SYSTEM….” And I guess I’m suppose to deal with it and believe it’s going to update and change to charge me how it’s supposed to? Just got off a call with an employee, asked to speak to a manger, got put on hold for 15 mins until i finally hung up. There was 0 people in line for calls in head of me loll…. Week long customer about to drop this shitty company before they rob me blind
Response: Hello, Thank you for reaching out. I can ensure you we would never scam or treat our customers in such a way. It looks like on your account many days we did not get your usage from Texas New Mexico Power, this is not the first account we have seen under their area that has had true ups recently. Meaning the days were we did not get your full billing had to be caught up. The two days you see with billing above $25 3/12 and 3/15 the system was catching up billing due to us not getting the correct information before from Texas New Mexico, looking at your billing for the last few days, it does look like this will be evening out, and fully correcting itself. The days you were billed just 27 cents look were just Taxes and no power was billed. Regards, Customer Care Published on March 22, 2022
