Payless Power Reviews
Read reviews from Payless Power customers
They charge too much for nothing…. They use to let you put anything you wanted NOW THEY TELL YOU TO PUT $75 or the take out 4.95 if lower… and also you can only put $25 which is about two days in a house… if you don’t want to use this prepaid lights no more and you owe .75 they are going to put a Switch hold on THIS PREPAID ACCOUNT… this really sucks????????♀️????????♀️ And this is an updated review September 20,2022
Response: Ms. Binder Your comments state that you are not happy with he addition of the $4.95 minimum payment fee that was added at the start of the summer. This fee was added as a way to help of keep our rates as low as possible . The cost of wholesale electricity has been at all time highs due to the price of the natural gas that is used to run the power plants. By adding the fee and giving customers the ability to avoid the fee, we can avoid having to raise our rates even more for all customers. Please keep in mind that not only can you avoid the fee by making a payment of $75 or more, you can also make payments as low as $40 with no fee by enrolling in autopay. Also please note that we would only place a hold on your account if you are unable to pay and accept the offer of a deferred payment plan. Once this is re-paid you can switch services but please keep in mind that you have a locked in rate due to your contract and prices have risen across all providers sine you started with us . Call us at 888 963 9363 for more details. Published on September 22, 2022
It’s convenient
Response: Thank you so much for sharing your service experience! Published on September 17, 2022
Bad customer service no help at all this company is too expensive even if you put more than required minimum and there website they mentioned no hidden fees I consider the 4.95 a hidden fee just cause you don’t do 75.00 or another hidden fee is the recurring payment fee of 3.80 they charge you a day plus the taxes just look at ya statement and it we be there my experience with them is bad I sometimes can’t pay due to work they still disconnect the power and the hassle I have to deal when I get out they don’t care about you all they want is money their excuse is the high cost of living like they don’t make enough with all them fees they charge we be changing providers once I find one Trash company and customer support and their management is trash
Response: Mr Montemayor- You have been with Payless Power for a long time and we have provided much assistance including all forms of payment arrangements to assist you. We also reached out to you this week to work with so you could avoid disconnection while you gather funds to pay off your payment plan so you could switch. You told the supervisor you had no plans on leaving. We are happy to serve you and continue to offer you the standard assistance options that we offer to all customers . Call us at 888 963 9363 if you wish to request assistance or cancel your service. Published on September 15, 2022
I am being charged almost 13$ a day one day we had a black out and I was still charged as soon as I pay this little $20 they let me use I’m switching this is extremely to expensive 21cent a kw nope that’s for the birds
Response: Ms Garcia- Your comments state that you feel are being charged too much and will be switching as soon as you can pay off your deferred payment plan. It’s understandable to hear why you feel this way. Wholesale energy prices have been up across the board which is affecting all electric providers and any customer looking to start service with a new provider . If a customer is under a contract it may make sense to take advantage of the locked in rate as electricity prices having been increasing steadily . Call us at 888 963 9363 for information on how to save money by reducing your power consumption. Published on September 15, 2022
On August 11, I was charged $14 for 132 kwh. On August 19, I was charged $31 for 134 kwh. Everyday since August 19, , Ive been charged more than double for the same amount of KWH, used any day before Aug 19. I would really like someone with Payless Power to respond to my emails, and fix this. Yesterday $40 Auto pay was pulled. Today, I get a notification that my balance is $13. $27 for electricity for 1 day. Tomarrow, our credits are depleted, and we will be without electricity, because I have gone broke because of all the insane charges, and no one will respond!
Response: Ms Pancake- We have been attempting to reach you. Your contract expired last month and you have been on a variable price product. We have much less expensive offers available if you renew your contract. A supervisor will try to reach you again today. You can also reach us via email through your customer portal or by phone during business hours at 888 9693 9363. Published on September 15, 2022
Worst customer service no help at all I ask for extension I be able to make a payment in the afternoon due to work I can’t leave during lunch they said no denied these people don’t care about their customer disconnect power on a hot day with kids at home ridiculous not only that all the fees that you have to pay if you don’t pay the 75 I’m be glad once I switch provider once they remove my switch hold ya should changes ya name instead of payless power Paymore Power
Response: Mr Montemayor - Prepaid service can be challenging when you are struggling to keep up with your charges and its very easy to think that “this company never helps me” when in fact we help frequently… including just yesterday. I will have a supervisor call you to discuss your options. Published on September 13, 2022
Yall Customer service really sucks an so does yall service I’m looking for a new provider as I write this now
Response: Mr. Grady- Your comments state that you are unhappy with the service and are looking for another provider. I was able to pull up you account and see that you called in on Saturday because you had made a cash payment that was below the minimum to trigger a reconnection of your service. Please note that a disconnection order had been sent an hour prior to the point your payment had posted and to trigger a reconnection you must get your balance to at least $20.00 positive. These requests are all handled automatically so if the reconnection threshold is not met then the system does not generate the order. I do see that when you made the additional payment the following morning, the reconnection order was generated and your service restored in less than 1 hour. Published on September 12, 2022
This is to difficult to use I tried to make a payment an I had to get an extension because they wanted to make me pay more then the amount I was intending on paying
Response: Ms Wright- You review states that the service is difficult to use because the payment system would not accept the amount you wanted to pay and instead asked for more. The service can be surprising for some new customers who are not completely familiar with the terms of service. But hopefully, once you understand the basics you will find it convenient and easy to use. The automated system will always inform you of the minimum payment required but there are 3 basic rules to consider. The first is that the smallest payment the system will ever accept is $20.00. The second is that if your account balance is negative with the power on or disconnected, then you must pay at least $20 + the negative balance. This is because as a pre-paid service you must have funds on the account for future service. Please call us with any other questions you may have about how the service works. You can also review the FAQ section on www.paylesspower.com Published on September 12, 2022
Horrible light company wish I could switch over even after been with them for 5 years I get no credit they don’t work with you at all would not recommend to no one it’s best to pay that high deposit on a month to month light company than given your money to payless power that 100 deposit you could have put on that other light company you will use that in 1 week with payless power..!!
Response: Ms Gasaway- You review states that even though you’ve been with Payless Power for 5 years you wish you could switch because the Company will not work you and Payless Power costs more than a month to month provider even though we do not charge deposits. I’ve reviewed your account and definitely understand why you would be frustrated. You have been our customer for a long time and we thank you for that. We have done our best to support your needs over the years and helped you get through some major challenges. We do offer more assistance options than about any other electric provider around but unfortunately this options are not limitless Call us at 888 963 9363 for information regarding external assistance with your bill. Published on September 09, 2022
Worst service ever bill paid lights still off
Response: Jessica- You’re stating that you paid your bill and your service had yet to be reconnected when you wrote your review. Delays in having service connected or reconnected is about the most frustrating thing a customer can experience . We do show that you called for a payment arrangement which resulted in a reconnection order being sent to your Transmission and Distribution Utility (TDU). Our records show that it took about 2.5 hours to complete with is about 30 minutes longer than the normal timeframe. Please note that on days following long holiday weekends, there are major increases in the number of disconnections and reconnections that the TDUs are asked to complete. The large increase in volume of these requests can result in occasional short delays . Please note that that the timeframe to restore your service that day would not have changed despite having another provider because all providers send their orders to the same TDUs who work them in the order they were received. Please call us at 888 963 9363 for more information. Published on September 07, 2022
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
