Soooo because I chose to stay a customer you raised the minimum balance to $40. Outrageous. And how come the what y’all call low income neighborhoods HAVE to be on Auto Pay? When I lived in zip code 76116, I NEVER needed autopay. WHY IS THAT?!! Glad this is my last week. I’ll pay what’s owed and move on. I’m tired of all y’all companies profiting off the consumer. I DO NOT believe there was a price hike in electricity. I won’t be recommending y’all to anyone else. I guess it is true that they make you pay more for staying with them. I just put $50 in my account on Monday and I’m already down to $21 and it’s Wednesday. 14kwh is costing me dam near $10? I don’t think so. Y’all can go play with somebody else’s money, not mines. I want to “live” not “survive”, and I’m going to cause I’m done with y’all. And here lately, I’ve been having a problem logging into my account. I never changed my password, yet it’s wrong. I’m trying to log in right now, and the forget password email you sent says “page not found” when I click on the link. Tired of dealing with problems.
Response: Hello, Thank you for contacting us. First of all, we appreciate your patience in receiving this response regarding your concern. Looking at it from your perspective, we see why you are not satisfied with the service you received. Your mentioned points are important to us, so let us respond to each of them in order. Minimum Payment- We have great news for you! We actually took our customer’s feedback very serious in regards to the minimum payment amount and instead of being $40.00, is now how it used to be before ($20). Your Auto Pay Concern- Based on the plan you selected, (Autopay and Save Variable) it does require to be on auto pay. However, if you are not satisfied with this plan, you can contact us to see what other options we have for you to change the plan. Your Acct Portal Issues- You have all the right to be upset about this. We did in fact experienced issues with the Portal which we believed that it was caused due to the server. That issues has been resolved. We made an attempt to contact you to go over your concerns with you over the phone. We got your voicemail, but we left you a message so you can please call us back. In reference to your usage we actually see that you do a great job maintaining your consumption. This is something that we can review with more details over the phone with you. We do respect your point of view or perception, but we know with certainty that our product and service that we offer are of quality and effective. If you get a chance to check out other electricity competitors, you'll find that our rates stand apart from others. Even big companies that offer postpaid products. We are all facing a challenging time with inflation and basically everything is going up, but know that you have the right to research other providers and be with the one that suits you best. We would love for you not to make the decision to leave Payless Power and for you to allow us to continue to provide you with the quality of service you deserve. At the same time, we will respect your decision. We ask that when you compare us to other providers, that you keep in mind some of the great benefits we offer. • Our daily notifications help you keep your usage within your budget. It will always give you the opportunity to make the necessary adjustments when you need them and not wait until the end of the month when you receive your bill. • You were not asked for a deposit to start your service like other providers do. • Our rates are competitive with others. • We do not have additional charges such as connection, reconnection, etc. • We offer options to our customers to keep their electricity on, such as deferred payment plans, etc. These are just some of our benefits. Here is the link to our website in case you want more information- www.paylesspower.com Here is the link so you can compare prices with other electric companies- www.powertochoose.org We are here for you as long as you give us the opportunity to serve you. If you would like to speak with a customer service representative, you can contact us at 888-963-9363. We are open Monday through Saturday from 8:30am to 5:30pm. Sincerely, Payless Power Published on June 22, 2022
I will avoid using your services in the future because made multiple billing corrections that doubled my balance, and even your own representative could not justify them. Looks like fraud on your side.
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on June 21, 2022
I have been a long time customer of this company since relocating to Texas. I enjoy getting daily texts and emails about how much is available on my account. Recently they’ve had a policy change where as of 06/01/22 you have to make a minimum payment of $75 or you have a $10 fee. If you make a payment of $40 on auto-pay the fee is waived. This is due to, ‘inflation’. Now we can make a minimum payment of $20 with a $4.95 fee instead! Great! We’re penalized because of inflation which we as consumers cannot control. This company is the WORST. I’d advise you to go elsewhere with these ridiculous rates. And every year in April your daily costs will triple. My bill is $160 a month and every year in April my bill is $300+, customer service doesn’t investigate this and when prompted to have a field electrician take a look at the meter, Payless said it was justified. This place is a scam! If you’re a customer, RUN. If you’re thinking about becoming a customer, don’t!
Response: Please note that Payless Power only bills based off your daily meter reads as provided by CenterPoint. There is a small daily customer charge added + taxes. That’s it. We don’t estimate charges and the rates do not change daily. Your charges are determined by your usage and we do not determine this. CenterPoint owns the meter and records and reports the usage to us for your billing. You can always double check your meter at http://www.smartmetertexas.com to ensure that we have billed your usage correctly. Call us at 888-963-9363 and we can provide the meter information you will need to register free of charge. Published on June 21, 2022
I was with this company from July 2018 to march 2022. I had a few issues throughout but nothing like what’s going on right now. I came back to the area the last week of May and started my services again, a week later I get a text about how inflation is affecting their company so a $75 minimum is needed or a $9.95 fee will be added. Why would a company be so obtuse and bury itself with that kind of statement? Inflation is affecting EVERYONE and greed will burn you. I left this company last week and whenever return!
Response: This is clearly a very difficult situation for you and anyone would be concerned or upset. We do have some potential options to assist you so that you can get to the point so that you can make larger payments . You can also enroll in autopay and this would allow you to post $40 payments without the fee. A supervisor will call you to discuss. 888 963 9363 Published on June 21, 2022
I was pleased with this company until recently. I will be changing companies. The service fee is to much. I joined because it was reasonable for me being single and no children in the home. I know you will loose other customers and its sad because it’s a far cry from when I first joined
Response: Jacqueline- Your comment states that you are not happy with the fees. We understand and we hear you, We did hear out our customers comments and have done changes in order to accommodate with our customers. Please contact us at 888-963-9363 for more information of these changes. Published on June 21, 2022
Used to be a company that cares now cares about money. Not worth prepaying when you can get service elsewhere without tying up your money nor paying greedy fees!
Response: Jose- your comment states you're unhappy with the service as the company now cares about money. The reason of these changes is all due to inflation that is causing the cost of electricity going up. We did hear out our customers comments and have done changes in order to accommodate with our customers. Please contact us at 888-963-9363 for more information of these changes. Published on June 21, 2022
This use be a good deal, but now it’s not, the price has gotten ridiculous I’ve have went from using 4.00$ a day to using 15.00$ a day Everyday it goes up, 1.25$ Not a good deal
Response: Betty- We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on June 14, 2022
I’ve been with payless power for about 10 years. Recently the company change the policy and on the 13 of May notify me via Email….. I don’t check email frequently and since I have the text service daily I was expecting to receive a notification there as well, but they only sent the text message informing the new policy on May 27….and the new change being effective on the first day of June, not enough time for us to have another plan…. I called customer service yesterday and didn’t have any help… so I decide to leave the company….
Response: Izabel- Thank you for being a loyal customer. we did send out the new Terms of service on the 13th, it states the new minimum payment is $75, we are not currently charging this amount. We are charging $40 as the minimum. Your comments state that you are unhappy with the new changes. This is understandable but the changes are necessary for us to be able to keep our rates among the lowest available in Texas. We do have options to help you get to a point where you can make larger payments instead of multiple smaller payments. A supervisor will contact you today to discuss. 888 963 9363. Published on June 14, 2022
Would NOT recommend! Not only do they charge me $13+ A DAY for some TV and AIR CONDITIONING because of course lights only get used from 8pm-11 or 12 when we sleep but now they are FORCING you to pay money you might NOT even have to be able to LIVE with ELECTRICITY!! They SAY $9.95 fee for anything under $75 ($75 that’s only gonna last for 4days anyways) but STILL gives you a minimum payment so you DO NOT get to make your own payment and just add $9.95 that’s a LIE! WOULD NOT RECOMMEND! I had a positive balance of 40$ and woke up the next day with a positive balance of $17.12!!!!! Ain’t enough electric in ONE APARTMENT to use $22 in a day!! And that’s NOT the FIRST SECOND OR THIRD time they have taken all that money! Haven’t liked them since the SECOND day I used them!! WOULD NOT RECOMMEND!!! JUST READ WAYYYY MORE BAD REVIEWS THAN GOOD IS A RED FLAG!!! Would NOT recommend!!!!
Response: Christina- Your comments state that you are unhappy with the new changes. This is understandable but the changes are necessary for us to be able to keep our rates among the lowest available in Texas . We do have options to help you get to a point where you can make larger payments instead of multiple smaller payments. A supervisor will contact you today to discuss. 888 963 9363. Published on June 14, 2022
I LOVED this company….. until June 1st……. I remember being soooooo thankful and grateful when I could go into our local check cashing store and pay the negative balance and still have out lights on…..and some of these days I’d laugh with the teller as I’m counting out coins to make it by the penny with a smile because where else can you do that!!! Now the minimum is 40$. Went in to pay the 29 something I was negating with my LAST 40$ and my balance is now 0.76cents. So that 9.95$ includes store payments not just online payments. Usually that 40 wouldve paid the negative balance and gave me at least 2 days. Honestly, If I wasn’t locked in this switch hold due to a payment plan I probably would have switched companies by now. Times are too hard for low income families, I’m already struggling to feed our 5 children to have to come up with extra money for avoidable fees. And paying 75$ is hard to do when you’re already scraping up change to get the minimum 40 now. Hate to say it payless power, but I used to actually RECOMMEND you guys as a good company to people, that may change. I also pray someone will take these comments to heart, and consider some kind of change because it seems like the majority of your recent reviews are expressing the same sentiments. Sincerely, Just another customer.
Response: Ms Brown- Your review states that you used to love Payless Power and would recommend us to family and friends but cannot do this any longer . You described how difficult it is for you to make larger payments when you have to scape by to make cash payments to cover the negative balance . This is clearly a very difficult situation for you and anyone would be concerned or upset. We do have some potential options to assist you so that you can get to the point so that you can make larger payments . You can also enroll in autopay and this would allow you to post $40 payments without the fee. A supervisor will call you to discuss. 888 963 9363 Published on June 13, 2022
