Payless Power Reviews
Read reviews from Payless Power customers
I it was a good choice I made choosing Payless power
Response: Thank you Jennifer for the awesome feedback! Published on November 14, 2024
I want to know how I can pay my Payless power online and how can I login to my account
Response: Hello, You are able to create an account online at www.paypwr.com. A representative will be reaching out soon to further assist you. Published on November 14, 2024
was very easy to sign up.
Response: Thank you Raymond for the feedback it's greatly appreciated! Published on November 14, 2024
I don’t understand why my daily usage keeps going up when I haven’t changed the amount of electric I use. When I first signed up I wasn’t using as much as it is now. It’s charging me more than 10 dollars a day. It used to only charge me like 6 or seven dollars. So why does it keep rising? I have even stopped using some of the windows units in my house to save, but it continues to rise.
Response: Ms Knight- Thank you for your inquiry. It is not possible for us to pinpoint the reasons why your usage is increasing but I can confirm that your energy charges have not increased as you are on a fixed price profit. You are in the Oncor area, so the Oncor delivery charges did increase around a penny per KWH on September 1rst. This would not result in an increase of even $1.00 per day though. My best advice would be for you to register free of charge at www.smartmetertexas.com . This is a free site operated by ERCOT that allows you to monitor your electricity consumption by day, hour or even in 15-minute increments. This may allow you to identify spikes on your usage that point to a specific source of the power consumption. Call us at 888 963 9363 or log into your customer portal if your need assistance with the registration. Published on November 08, 2024
Kind of MID. what is this extra $3 charge you are trying to hit people up for? People have this because they dont have money or good credit so quit trying to raise it and make it more expensive than it already is
Response: Ms Hudman- There are a couple of charges our side of your usage that are impacting your daily billing . One is related to your plan . You are on an older plan that comes with a daily customer fee of $2.97 that includes up to your first 17 KWH of energy each day. We have a new plan that does not include this fee and which also comes with a cheaper rate. A supervisor will reach out to you to discuss. The 2nd factor impacting your daily billing is your deferred payment plan. Once this is repaid in full your daily charges will be reduced significantly. 888 963 9363 Published on November 08, 2024
Promise that the lights on until 8:00 come on with lights off before 8:00
Response: Ms Turk- Your comments state that you were promised that your service would be on until 8:00 PM but it was disconnected before that. That is no doubt frustrating and its very understandable that you would be upset. A review of the contacts you made with us show that you called on 11/4 and was provided an account protection which covered you until 8:00 PM that day. The representative also advised that if no payment was made that a disconnection order would not go out until noon on 11/5. No payment was posted, and services were disconnected that afternoon. Our records and recordings do not reflect you being advised that services would be on until after 8:00 Pm on 11/5. I hope this clarifies your concern. If you have any questions, you may contact us at 888 963 9363 Mon-Sat 9:00 AM to 5:00 PM. Published on November 08, 2024
Would not recommend. Even on auto pay they will disconnect you and charge you a fee, even with a credit on your account they will disconnect and charge you.
Response: Ms Aguirre- A supervisor is reaching out to you to resolve your challenges with autopay and to address your expereince. Published on November 08, 2024
I was frantic on 10/29/2024, thinking l was going to faced my account ending service. I was greeted by Representative, Ms. Tracie; very patient and knowledgeable. I explained to her my financial situation and she suggested l wait and call back on this morning to request a payment option. Representative, Mr. Tristan evidently, had a long night; his customer service was not as pleasant today, 10/30/2024. Thankfully, he was able to complete a service option for me. J. Jones
Response: Ms Jones- We apologize that you didn’t receive the level of care that you did the day prior, but are relived that your situation was solved. A supervisor will review the recording and work with the representative to prevent any further instances. 888 963 9363. Published on November 08, 2024
TOO MUCH MONEY VEING SPENT ON ELECTRICITY
Response: Mr Ramirez- I’ve taken a look at your account and while your usage is a little above average, a significant amount of your daily charges can be avoided. The first thing to know is that a fee of $6.93 is accrued each time you make a payment less than $75.00. We do not deduct this all at once , its deducted at a rate of $.99 per day for 7 days. We are changing this to $4.95 split up over 5 days but you have a lot of fees at the original rate lined up . We do something similar with reconnection fees. The fee is $30 but we have spread it out at $1.00 per day for 30 days however this will be changing to $3.00 per day for 10 days. Please note that you can avoid the payment process fee by either making payments of $75.00 or more or by enrolling in autopay. With autopay you can post payments as little as $40 with no fee. Finally, please be aware that if you have a deferred payment plan, we also deducted daily installments for that as well. If all of that is added up it will typically account for a third or more of your daily charges but you have the ability to avoid these extra charges in the future. Please contact us at 888 963 9363 if you have questions. Published on November 08, 2024
I literally just signed up an hour ago and now I’m worried from reading the reviews. They’re suppose to connect my lights today but I have no way of knowing if they’re on or not because my power from the previous company is not scheduled to turn off power until tomorrow. I sure hope I have power in the morning when my original power company shut me off. I decided to try prepaid because my contract was up and I didn’t really want to sign another one. Fingers🤞🏽 that they turned my power on like they were suppose to.
Response: Ms Lattimore- Thank you for your comments. Your service was connected as expected on the day of your request. You account is active and in good standing. We thank you for your business . Feel free to contact us at 888 963 9363 with any questions. We also have email support afterhours and on the weekends through your customer portal or via www.paylesspower.com . Published on November 08, 2024
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
