Payless Power Reviews
Read reviews from Payless Power customers
This company is a Rip off! It’s very expensive and they do not care about their customers. I know some of these reviews have to come from staff or people that have never dealt with other electricity companies before. I would give -0 rates because that’s what they deserve -0.
Response: Thank you for reaching out about this, Xavier. I know that having expensive billing can be a stressor, and we want to show that we do in fact care about our customers, and that the reviews left behind are from real customers. If your billing is of concern, please reach out for assistance from one of our live representatives at 1-888-963-9363 Published on January 16, 2025
Rates are too high
Response: Hello Dawn, and thank you for contacting us in regards to this matter. We would be happy to help go over your current rates at 1-888-963-9363 Published on January 16, 2025
This company sucks then they put a meter hold on to **** you over more i do not recommend this company to even my worst enemy
Response: Hi Juan, and thank you for contacting us. Your comments state that you are upset because a switch-hold is in place on your account. Please note that a switch-hold can only be placed on an account if the customer requests and accepts a deferred payment plan. A deferred payment plan or DPP, allows customers with a past due balance to repay it in manageable installments instead of having to pay the full amount to reconnect service. It will then be released upon the repayment of the deferred balance. A deferred payment plan can also be paid off early and Payless Power will never charge a penalty for doing so. If you have any questions or concerns, feel free to contact us at 1-888-963-9363 Published on January 16, 2025
Way to expensive, it’s great babying electricity. The price is ridiculous though.
Response: Hello Ryleigh, we appreciate the feedback. We understand how vital it is to keep track of how much electricity you consume and are glad you find this aspect helpful. In regards to your cost and billing, please feel free to contact us at 1-888-963-9363 Published on January 16, 2025
Rates and payment are too expensive
Response: Hello Charlene! We understand you may have some concerns for your rates and payments and would be happy to assist. To review your current rates and your billing, a live representative can help you when you call 1-888-963-9363 Published on January 16, 2025
Y’all have been grilling me off for months . This is ****
Response: Thanks for contacting, Nathaniel! If you have any questions or issues with your service, please reach out to us at 1-888-963-9363 so we may resolve any problems you may be having. Published on January 16, 2025
You shut my power off over 35$ then made me pay 55$ to reconnect plus wait 2 hours this is ridiculous
Response: Hi Robert, and thank you for reaching out to us. We know that being without power is stressful, especially for extended periods of time. While it's unfortunate you were disconnected, an account with a below $0 balance is at risk of disconnection at 12:00pm Noon if action is not taken or payment is not made. We recommend making sure to make payments or request for assistance options before that time to prevent future disconnects, and always make sure your balance remains positive. We also cannot control how fast services are reconnected, as it is dependent on the workload of your Transmission and Distribution Provider. For further questions, please contact us at 1-888-963-9363 Published on January 16, 2025
Very caring and understanding light company. I Love the Low Low Low RATES !!!
Response: Thank you for being a Payless Power customer! Published on January 16, 2025
Easy way to have energy quickly and efficiently
Response: Thank you for the rating, Francony! Published on January 16, 2025
🙏🏻🫶🏻
Response: We appreciate the five star rating! Published on January 16, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
