Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
$40 payment made on 01/01/2026
Response: Hi Elizabeth, Thank you for sharing your update. I see that you made a $40 payment on 01/01/2026, and we appreciate you taking care of that. If you’d like to confirm the payment details or review your account, our Customer Care Team is ready to assist you at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. We’re here to make sure everything is clear and convenient for you. Published on January 02, 2026
The fact that I have to overpay on my final bill is ridiculous.
Response: Hi Exavier, I understand how frustrating unexpected charges can feel, and I appreciate you sharing your concerns about the final bill. Your feedback is important, and we want to make sure everything is clear and accurate for you. The best way to review the details and explore any available options is to connect with our Customer Care Team at 1-888-963-9363. They’ll be happy to go over your account and address any questions you have. Published on December 29, 2025
The fact that I have to overpay on my final bill is ridiculous.
Response: Hi Exavier, I understand how frustrating unexpected charges can feel, and I appreciate you sharing your concerns about the final bill. Your feedback is important, and we want to make sure everything is clear and accurate for you. The best way to review the details and explore any available options is to connect with our Customer Care Team at 1-888-963-9363. They’ll be happy to go over your account and address any questions you have. Published on December 29, 2025
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Response: Thank you for sharing your feedback. We understand how important it is for your experience to meet expectations, and we appreciate you taking the time to let us know about your concerns. Your input helps us identify areas where we can improve and ensure that you receive the level of service you deserve. To address this further and find the best possible solution for you, we encourage you to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. Our team will be happy to review your situation in detail and work toward resolving it promptly. Published on December 23, 2025
It’s easy to start service but my average daily rate seems to strangely be different so it will cause just enough for me to go negative. When I get the extension to 8pm it will say it was approved then send me a text right before noon saying if I didn’t pay I would have to get automatic deferred payment that cost $30 and puts a switch hold on my address. How can my electricity be higher on days or a weekend and I was out of town. And I have moved and requested the account be suspended till I was ready to move in my new place and was told my balance would be saved and transferred. It was t and all my money I had been putting on there was gone. Auto pay reloads 40 when your account reaches 25. So you never can use all your funds that’s another way to get that 25. I wanted to start the regular plan they have that was t prepaid but it’s for new customers only. Ok well I was new when I started and asked for it but told it was unavailable. I feel like I’m in prison with this.
Response: Hi Jeremiah, Thank you for sharing your experience in detail—it really helps us understand what’s happening from your perspective. I hear your concerns about the varying daily rates, the timing of extension notifications, and the challenges with account suspension and plan options. These are important points, and I appreciate you bringing them up. The daily rate can fluctuate because usage is billed two days in arrears, so what you see today reflects usage from two days ago. Weekends or days when you’re away can still show higher usage if appliances or systems were running. Regarding the extension messages, while an Account Protection may be approved, the automated system will still send alerts about potential disconnection. A Deferred Payment Plan does place a switch hold, but you can pay it off early to remove that hold. For moving, we don’t have a way to temporarily suspend service; the account needs to be closed, and a new one opened when you’re ready. Any early termination fee may be waived if the new account is active within 30 days. At this time, post-paid plans aren’t available, but I understand your interest in switching. To go over your account details and explore the best options for you, please call our Customer Care Team at 1-888-963-9363, Monday through Friday, 9:00 AM to 5:00 PM. They’ll work with you to review your balance, payment settings, and any available solutions. Published on December 02, 2025
I left a message already just now. Please review it. Thank you. Sincerely, A Payless Power customer.
Response: Hi Bruce, Thank you for taking the time to leave a message and share your experience. We understand how important it is to have your concerns addressed promptly, and we appreciate you reaching out. We’ve listened to your feedback and recognize that you're awaiting a response. While messages are answered in the order they are received, we want to ensure you get the support you need as quickly as possible. To help resolve your issue efficiently, we encourage you to contact our Customer Care Team directly at 1-888-963-9363, available Monday through Friday from 9:00 AM to 5:00 PM. Our team is ready to assist you and provide the attention your matter deserves. Published on October 15, 2025
This is fine temporary. Once you’re done paying them you’ll realize that you may as well get an electric bill. I paid for my lights to be reconnected Friday morning. My power was never restored, however my balance continued to go down at a fast rate like my power is connected. There is absolutely no usage in my home. How am I still being charged ?
Response: Hi Shamira, Thank you for sharing your experience. We understand how confusing it can be to see your balance decrease when your power hasn’t been restored, especially when you're not using electricity at home. What you're noticing is related to how our billing system works. We bill in two-day arrears, which means charges from previous usage can still post to your account even after the power has been disconnected. This can sometimes make it appear as though you're being charged for current usage when it's actually from earlier activity. To make sure everything is resolved and your service is fully restored, we recommend reaching out to our Customer Care Team directly at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. They’ll be able to look into your account in real time and ensure everything is working as it should. Published on October 06, 2025
After we made a payment y’all still cut them off
Response: Hi Mieshia, Thank you for sharing your experience. We understand how frustrating it can be to make a payment and still see a service interruption—that’s definitely not the outcome anyone wants. We hear your concern and want to clarify how the timing of payments affects service status. When payments are received after 12:00 p.m., the disconnection process has already begun, and unfortunately, we’re unable to stop it at that point. However, once your payment is processed, a reconnection order is sent immediately, and services are typically restored within two hours. We know timing can be tricky, and we’re here to help make things smoother moving forward. If you ever need assistance with payment scheduling or reminders, we’d be happy to explore options that work best for you. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 a.m. to 5:00 p.m. with any other questions or concerns you may have. Published on October 01, 2025
After we made a payment y’all still cut them off
Response: Hi Mieshia, Thank you for sharing your experience. We understand how frustrating it can be to make a payment and still see a service interruption—that’s definitely not the outcome anyone wants. We hear your concern and want to clarify how the timing of payments affects service status. When payments are received after 12:00 p.m., the disconnection process has already begun, and unfortunately, we’re unable to stop it at that point. However, once your payment is processed, a reconnection order is sent immediately, and services are typically restored within two hours. We know timing can be tricky, and we’re here to help make things smoother moving forward. If you ever need assistance with payment scheduling or reminders, we’d be happy to explore options that work best for you. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 a.m. to 5:00 p.m. with any other questions or concerns you may have. Published on September 11, 2025
After we made a payment y’all still cut them off
Response: Hi Mieshia, Thank you for sharing your experience. We understand how frustrating it can be to make a payment and still see a service interruption—that’s definitely not the outcome anyone wants. We hear your concern and want to clarify how the timing of payments affects service status. When payments are received after 12:00 p.m., the disconnection process has already begun, and unfortunately, we’re unable to stop it at that point. However, once your payment is processed, a reconnection order is sent immediately, and services are typically restored within two hours. We know timing can be tricky, and we’re here to help make things smoother moving forward. If you ever need assistance with payment scheduling or reminders, we’d be happy to explore options that work best for you. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 a.m. to 5:00 p.m. with any other questions or concerns you may have. Published on September 11, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
