Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
Prices are ridiculous and summer months seen too triple. Always want to sign contact which is no better
Response: Hi Derrick, Thanks for sharing your thoughts with us. We understand your concerns about pricing and contract options, especially during the summer months. When temperatures rise, it’s common for energy usage to increase as systems work harder to keep things cool. This can sometimes make seasonal costs feel even more noticeable. We know that can be frustrating, and we’re always looking for ways to help customers manage those changes more effectively. We also hear your feedback about contracts. While they’re designed to offer stability and service continuity, we recognize they’re not the right fit for everyone. We’d be happy to take a closer look at your current setup and see if there’s a better option available for you. Your experience matters, and we’re here to help however we can. Published on July 22, 2025
I dislike that the text messages for the account balance are often delayed, which provides the customer with an inaccurate reading. Then, when they do come, you are possibly about to be disconnected, which is not good for me. Please fix that for your valued customer… This is a ongoing issue for the past year.
Response: Hi Sherry, Thank you for sharing your experience. We understand how important timely account balance updates are, especially when they impact your ability to stay connected. It’s clear that the delay in text notifications has caused ongoing frustration, and that’s not the experience we want for you. We’ve listened closely to your feedback and recognize how this issue affects your peace of mind. Your concern about receiving alerts too late—sometimes right before a potential disconnection—is valid and deserves attention. To move forward, we’re actively reviewing the timing and reliability of our messaging system to ensure it better supports our customers. We’re also exploring ways to improve how and when balance updates are sent, so they reflect your account status more accurately and promptly. Your voice matters, Sherry, and we appreciate you bringing this to light. Published on July 22, 2025
I need an explanation on why it’s charging me alot
Response: Hi Ashley, Thanks for reaching out with your question. I understand you're noticing higher charges than usual, and I can see why that would raise concerns. In many cases, an increase in usage—especially during hotter months—can lead to higher charges. When temperatures rise, systems like air conditioning tend to work harder and run longer, which can significantly impact overall usage and costs. We’d be happy to take a closer look at your account to confirm if this is the case for you and walk through the details together. Please reach out to us at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 18, 2025
.everthing is good
Response: Hi Mauricio, Thank you for taking the time to share your thoughts with us. It’s great to hear that everything met your expectations! We truly value your feedback—it helps us understand what’s working well and where we can continue to deliver a great experience. Published on July 17, 2025
Website is senior citizen friendly and unable to locate payment tab easily. Please update & make more user friendly.
Response: Hi Scott, Thanks for sharing your experience with us. We’ve listened to your feedback about the difficulty in locating the payment tab on our website. It makes sense that a site should be easy to navigate—especially for senior users who value simplicity and clarity. You’ve brought up an important point that we take seriously. Published on July 01, 2025
Ok no hidden fees that’s hard to believe I had $118.00 yesterday after depositing $100. Shows 3.67 for yesterday but left remaining at $111. I’m never sure what I’m being charged. Becoming very dissatisfied
Response: We value your input, Tamara. Please keep in mind Payless Power charges two days arrears. You can see the average daily use for the past three bills as well to give you an estimate of how much you are spending per day. As the weather heats up our usage can increase even when it does not seem that anything has changed in the home. You can view a breakdown of your usage at smartmetertexas.com to see when you are using the most electricity. Please let us know if there is anything we can assist you with by reaching out to us at 1-888-963-9363 during standard business hours. Published on June 09, 2025
Service/pricing is decent. The customer service, though is complete garbage. Not being able to speak to someone about account issues unless outside of 9am-5pm is mind blowing. Then it takes speaking to three different agents to actually get an issue resolved.
Response: Your concerns with Payless Power are appreciated, Arnold. We do understand how frustrating it can be not being able to speak to a live representative after business hours. You can reach out to a live representative by calling in to 1-888-963-9363 during business hours, which are Monday through Friday between the hours of 9AM through 5PM. We also provide after hours email assistance during these hours: 5:00 PM to 9:00 PM Monday - Friday 9:00 AM to 5:00 PM on Saturday 11:00 AM to 8:00 PM on Sunday. Published on May 14, 2025
I am consistently being locked out of my account, the customer service has not been the best. Rates are high and I’m too busy to have to call and make a payment on my account when they feel like blocking my account. Really considering switching providers
Response: Thank you for taking the time to contact us about your concerns, Ashlye. We understand that it is important for customers like you to be able to access your online accounts, and know it can be frustrating if this is a frequent occurrence. If your portal is saying "blocked for fraud prevention", please attempt to clear the saved browsing data on your device, such as the saved web cache and cookies. If this does not resolve your issue, please reach out to us at 1-888-963-9363 . Keep in mind that, if you are unable to make a payment via the My Account Portal, you will either have to call our automated system, speak with a live representative, or make a cash payment through facilities like MoneyGram. You can enroll a card you own to be used for making automatic payments, so that payments will m.be taken care of even if you cannot call in to process the payment. Published on May 08, 2025
Things are really hard for everyone right now….. I was managing fairly well until y’all started charging a 30$ reconnect fee…. This doesn’t seem like much but for me it makes it a real struggle to try to stay on top of my account… I’m usually sleeping when my notifications come through so I don’t get them until I wake up….or….if it slips my mind, the power goes off while I’m sleeping and of course it’s to late by then…. Before this fee….I highly recommend your company to everyone…. Now it seems , your just like all the rest….
Response: We appreciate you for taking the time to contact us about these concerns, Dana. We understand that you have concerns with the reconnection fee that you are charged, and can see why a disconnection may be stressful. Please keep in mind that it is a customer's responsibility to maintain a positive balance on their account to avoid an interruption of their electricity services. If your balance is below $0, you will have until 12PM noon the same day you go negative to bring your balance to a positive $20 balance and prevent disconnection. If payment is not made, you will be at risk of a disconnection, and will incur a $30 reconnection fee that is broken down into 10 daily installments of $3 per installment. Payless Power recommends that customers enroll a debit or credit card for automatic payments, that way a payment will be made automatically by our system when your balance goes below a certain threshold. If you have any questions or concerns, please contact us at 1-888-963-9363 Published on May 05, 2025
ITS ALWAYS A ISSUE WHEN IM TRYING TO PAY MY BILL LIKE RIGHT NOW
Response: Thank you for taking the time to reach out to us about this concern, Nelson. We understand you are having troubles making payments to your account, and we know that this is an important aspect to your services. If you are having issues processing payments via the My Account Portal at paylesspower.com, you can contact us at 1-888-963-9363 to make a payment with a live representative. We also accept cash payments through services like MoneyGram, using your account number and our receive code 14715. Published on March 31, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
