LOVE THE COMPANY
Response: Thank you April for the 5 star review! Published on May 17, 2024
Service is easy and fair
Response: Thank you Aime for sharing your service experience! Published on May 17, 2024
The daily insights on power consumption and account balance are great. With other providers, it’s always a guessing game what you’ll pay at the end of the billing period. The rate is fair and I have no reason to switch.
Response: Thank you so much for the feedback it's greatly appreciated! Published on May 17, 2024
Easy payment process
Response: Thank you Chris for the 5 star review! Published on May 17, 2024
Great Service! Awesome timing
Response: Thank you for being a great customer! Published on May 17, 2024
Fast and easy to process
Response: Glad we can make your service experience easy as possible! Published on May 17, 2024
Fast and easy service.
Response: Thank you so much for the 5 star review! Published on May 16, 2024
Easy service. Follow-up your daily usage is easy as well as price levels. Existing paid amount easy to follow when you noticed me on a daily basis how much monay I do have left on the account.
Response: Glad we can make your service experience easy as possible! Published on May 16, 2024
East to work with and keep the lights on
Response: Thank you Matthew for sharing your service experience. Published on May 16, 2024
They seem to spike usage everytime I leave my house. I religiously turn off all my lights when I leave home yet according to my bill that’s when I use the most??? Make it make sense??
Response: Ms Zambrano- Your comments state that you are frustrated because your usage seems to increase when you are not home and that does not make sense to you. This is very understandable but Payless Power does have some tools to help you. Please note that we cannot tell you what exactly uses power at your home each day. However, you can go to your Payless Power customer portal and select the “hourly” view of the usage graph on the bottom of the page . This can show you what time of the day power is being consumed and help your pinpoint what is consuming power by process of elimination. For example, on May 14, it shows that you had moderate usage from midnight until around 11;30 AM. Then it drops to almost no power consumption at all until about 8:30 PM . Ultimately what this indicates is that you do indeed turn everything off when you leave but something runs overnight . You can also confirm your daily usage in 15 minute increments at www.smartmetertexas.com . 888 963 9363 Published on May 16, 2024