Payless Power Reviews
Read reviews from Payless Power customers
Easy way to pay.
Response: Hi Toniann, Thank you for sharing your experience! It’s great to hear that you found the payment process easy—that’s exactly the kind of convenience we aim to provide. We understand how important it is for things to run smoothly, especially when managing everyday tasks. Published on August 26, 2025
Website is easy to use and I appreciate the help
Response: Hi Jaqueline, Thank you so much for sharing your experience! It’s great to hear that you found the website easy to use—that’s exactly what we aim for. We also appreciate your kind words about the help you received. It means a lot to know that the support made a positive impact. Published on August 26, 2025
Great service for a great price
Response: Hi Timothy, Thank you for sharing your experience! It’s great to hear that you found both the service and the price to be just what you were looking for. We’re always listening to feedback like yours to make sure we’re delivering real value where it matters most. Your words affirm the effort our team puts into making every interaction smooth and worthwhile. Published on August 26, 2025
Just set up service, quick and easy.
Response: Hi Devin, Thank you for sharing your experience! It’s great to hear that setting up your service was quick and easy—that’s exactly the kind of start we aim to provide. We understand how important a smooth setup is, especially when you're getting started with something new. Your feedback lets us know we're on the right track, and we truly appreciate you taking the time to let us know. Published on August 25, 2025
Unable to talk to an agent for over an hour. Waited for a call back. Had a question about the plan I selected.
Response: Hi Roy, Thank you for sharing your experience. We understand how important it is to get timely support, especially when you have questions about your plan. It sounds like you were expecting a quicker connection and didn’t receive the callback as soon as you hoped—that can definitely be frustrating. We’ve recently seen shorter hold times, so to help ensure you reach an agent promptly, we recommend calling during our standard business hours: Monday through Friday, 9:00 AM to 5:00 PM. This is typically when our team is most available and can assist you directly. If you still have questions about your plan, we’d love to help clarify everything for you. Please don’t hesitate to reach out again during those hours—we’re here to support you. Published on August 25, 2025
It’s very expensive light company. The only reason I stay with you’ll because I don’t have time to look for other light company
Response: Hi Jennifer, Thank you for sharing your thoughts with us. We understand that managing household expenses—especially electricity—can be a challenge, and it’s important to feel confident in the value you're receiving. We hear your concern about pricing, and you're not alone in wanting to make sure you're getting the best rate. Our pricing is based on actual usage, and we strive to remain competitive in the market. If you're ever curious about how our rates compare, you can visit PowerToChoose.org, a helpful resource where you can explore and compare plans from various providers. We also know that time is valuable, and we appreciate that you've chosen to stay with us. If there's anything we can do to make your experience easier—whether it's helping you understand your bill, offering energy-saving tips, or reviewing your current plan—please don’t hesitate to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours. Published on August 25, 2025
When you sigh up not understanding the full contract you will be putting money in like Pac-Man i do not recommend using this prepay electric no longer than one pay period. You would have paid off debt and rent for the next 2 months with the equivalent of how much you pay this pre pay electric
Response: Hi Amy, Thank you for sharing your experience. We understand how important it is to feel confident and informed when choosing an electric service, and we appreciate you taking the time to let us know about your concerns. It sounds like the cost of maintaining a positive balance with a prepaid electric plan has felt overwhelming, especially when comparing it to other financial obligations. That’s a valid concern, and we want to help clarify how our service works so you can make the best decision for your needs. When signing up, we provide the Electricity Facts Label (EFL) both online and via email. This document outlines key details about rates, fees, and service terms to help customers understand what to expect. We also include the contract terms within the EFL to ensure transparency from the start. As a prepaid electric service, maintaining a positive account balance is required to keep your electricity active. While this model offers flexibility and control, we understand it may not be the right fit for everyone. For customers facing financial challenges, we do offer payment assistance options that can be repaid over time, which may help ease the burden. Please reach out to out Customer Care Team at 1-888-963-9363 during standard business hours with any questions about your account or the prepaid contract. Published on August 25, 2025
Its was easy to make payment but i feel like having to pay 4.95 fee even if its being paid online which most companies is free
Response: Hi Candice, Thank you for sharing your feedback. We hear your concern about the $4.95 payment processing fee and understand how it can feel frustrating, especially when many companies offer free online payments. You're absolutely right to look for ways to avoid extra charges. While the fee applies for certain payments, there are options that can help you bypass it—like making payments of $75 or more or setting up Auto Pay. Many customers find Auto Pay especially helpful for convenience and savings. Published on August 25, 2025
I love Payless Power. I have had service with them for 3 years at different locations. They are awesome!
Response: Hi Rebecca, Thank you so much for sharing your experience! It’s wonderful to hear that you’ve been with Payless Power for three years across different locations—that kind of loyalty speaks volumes. We’re truly glad to know our service has consistently met your expectations and that you find us awesome! Your feedback reinforces the importance of staying reliable and customer-focused, and it motivates us to keep delivering the kind of service you’ve come to expect. Published on August 25, 2025
Very clear and straight forward set up process
Response: Hi Rochelle, Thank you for sharing your experience! It’s great to hear that the setup process felt clear and straightforward to you. That kind of simplicity is exactly what we aim for, and your feedback lets us know we’re on the right track. Published on August 25, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
