Payless Power Reviews
Read reviews from Payless Power customers
You guys are horrible and I can’t wait to change company.
Response: Hi Giselle, Thank you for sharing your feedback. I hear your frustration, and I understand how disappointing this experience must have been for you. Your concerns are important to us, and we want to make things right. A specialist from our team will be reaching out to you shortly to better understand what happened and work toward a resolution that meets your expectations. We appreciate you taking the time to let us know how you feel. Published on October 20, 2025
Have had Payless power for over 2 years and they are amazing when it comes to communication with me and being able to reach out for extensions when needed.
Response: Hi Helena, Thank you so much for taking the time to share your experience! It’s clear that consistent communication and flexibility are important to you, and we’re glad to hear that Payless Power has been able to meet those needs over the past two years. We truly value your loyalty and are happy to know that our team has been able to support you when you’ve needed it most. Your feedback reinforces our commitment to making energy service simple, accessible, and responsive for customers like you. Published on October 20, 2025
Good company to use!
Response: Hi Darryl, Thank you for sharing your experience! It’s great to hear that you found us to be a good company to work with. We’re always listening closely to feedback like yours because it helps us understand what’s working well and where we can continue to grow. Your comment reinforces the effort our team puts into delivering reliable service, and we truly value your support. Published on October 20, 2025
Payless power is a great company that provides user friendly programs that makes it easy to use. thank you Payless Power for providing such great service.
Response: Hi Imelda, Thank you so much for sharing your experience! It’s wonderful to hear that you’ve found our programs user-friendly and easy to navigate. We understand how important it is to have a service that feels simple and reliable, and it means a lot to know that we’re delivering that for you. Your kind words motivate us to keep improving and providing the best service possible. Published on October 20, 2025
Unreliable. Use this company as a quick fix & switch as quick as possible. The rates are high, customer service sucks. The website glitches & won’t let me in to pay my bill. The automated system won’t let me pay with a new card. It literally said “it doesn’t understand me & to call back later and maybe she’ll understand” ?? I thought it was a joke. Trust me I’m fully capable to reset my password & my phone saves it instantly. It’s a glitch in the system for internet & phone. A response to another review said they have email hours during the weekend yet no response. Super unreliable company, I shouldn’t have been lazy & cheap & found a reliable one instead. Read their responses to poor reviews, they lack empathy & genuine interest in resolutions, they only aim to save face & have a condescending energy behind the responses.
Response: Hi Ti, Thank you for taking the time to share your experience. We hear your concerns about the reliability of our systems and the challenges you’ve faced with both billing and customer support. It’s clear that the issues with the website and automated system have caused frustration, especially when you're simply trying to manage your account. We understand how important it is for these tools to work smoothly and consistently, and we appreciate you pointing out where things didn’t meet expectations. We want to make sure you’re supported. A specialist will be reaching out to you shortly to help resolve the issues you've mentioned and ensure your account is accessible and manageable. In the meantime, please know that we offer after-hours email assistance during the following times: Monday–Friday: 5:00 PM to 9:00 PM Saturday: 9:00 AM to 5:00 PM Sunday: 11:00 AM to 8:00 PM You can reach us at https://paylesspower.com/contact-us/ and we’ll do our best to assist you promptly. We also encourage you to compare rates at powertochoose.org to ensure you’re getting the best fit for your needs. We strive to offer competitive pricing and transparent service. Thank you again for your feedback, Ti. It helps us improve and better serve our customers. Published on October 20, 2025
Way cheaper than others, very easy to use. I love it!
Response: Hi Kensy, Thank you so much for sharing your experience! It’s great to hear that you found our product both affordable and easy to use — that’s exactly what we aim for. We’re thrilled it’s working well for you and that you love it! Published on October 17, 2025
They text/email you evey day on what your remaining funds are and how many days you have left. No deposit, just pay up fron. Very expensive per kwh tho. But when youre out of options, they did it no problem. 6 month contract min.
Response: Hi Steven, Thank you for sharing your experience with us. We hear you on the daily updates and upfront payment structure—it’s clear you were navigating a tough situation, and we’re glad we could step in when you needed a reliable option. We understand that cost is an important factor, especially when comparing providers. While our pricing may seem higher at first glance, we offer competitive rates that can be compared transparently with other providers at PowerToChoose.org. This helps ensure you're making the most informed decision based on your needs. Our goal is to provide clarity and consistency, which is why we send regular updates about your usage and remaining balance. Many customers find this helpful for budgeting and avoiding surprises. That said, we’re always looking for ways to improve the experience, and your feedback helps us do just that. Published on October 17, 2025
Awesome consumer service
Response: Hi John, Thank you for sharing your experience! It’s great to hear that our customer service stood out to you. We’re always listening closely to feedback like yours because it helps us understand what’s working well and where we can continue to grow. Your recognition means a lot to our team, and we’re glad we could deliver the kind of support that made a positive impact. Published on October 17, 2025
Would recommend to anyone who needs an emergency or easy electricity
Response: Hi Pilar, Thank you so much for sharing your experience! It’s great to hear that our service was able to meet your needs—whether in an emergency or just for a simple setup. We understand how important it is to have reliable electricity when you need it most, and we’re glad we could be there for you. Your recommendation means a lot to us and helps others feel confident in choosing a solution that’s fast and dependable. Published on October 17, 2025
10 stars ✨✨⭐️⭐️⭐️⭐️⭐️
Response: Hi Datavious, Wow — 10 stars! ✨✨⭐️⭐️⭐️⭐️⭐️ That kind of feedback truly means a lot. We’re listening closely, and it’s clear your experience left a lasting impression. It’s energizing to hear that we were able to deliver service that exceeded expectations. Your enthusiasm shines through, and we’re grateful you took the time to share it. We acknowledge how important it is to feel genuinely valued and supported, and your review tells us we’re on the right track. We’re committed to keeping that momentum going and continuing to provide experiences that earn every one of those stars. Published on October 16, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
