Payless Power Reviews
Read reviews from Payless Power customers
Super simple to make a payment and check my balance.
Response: Hi Tracy, Thank you for sharing your experience! It’s great to hear that making a payment and checking your balance was simple for you. We work hard to make these processes as straightforward as possible, so your feedback confirms we’re on the right track. Published on November 26, 2025
Great experience the customer service representative was very helpful and also patient.
Response: Hi Nicolas, Thank you for sharing your experience! It’s great to hear that our representative was both helpful and patient—that’s exactly the kind of support we strive to provide. Your feedback shows us we’re on the right track, and it motivates us to keep delivering that level of care. Published on November 25, 2025
Please be aware! I signed up for the first time and they applied a previous charge to my account based on my name and DOB. They have no other information that aligns with my personal information that I’m responsible. After speaking with a rep and supervisor you can hear other representatives laughing about the situation. I am reporting them to the BBB for falsely accusing me and reporting misleading information on my account. I am also disputing the payment I made. They are a joke and customer service is unprofessional.
Response: Hi Stephanie, Thank you for sharing your experience with us. I understand how concerning it can feel when a charge appears that you believe isn’t connected to your current account. After reviewing your situation, we found multiple points of association between your current account and a previous one, which is why the balance was transferred. To ensure this is handled correctly, we’ve arranged for a specialist to reach out to you shortly to review the details and confirm next steps. Our goal is to make sure your account reflects accurate information and that any questions you have are fully addressed. Published on November 25, 2025
Very good company
Response: Hi Mohammadou, Thank you for sharing your thoughts! It’s great to hear that you consider us a very good company. Your feedback means a lot because it shows we’re on the right track in delivering the experience our customers expect. Published on November 25, 2025
It was easy to get started I was just informed of this pay as you go convient
Response: Hi Valorie, Thank you for sharing your experience! It’s great to hear that getting started was easy for you—that’s exactly what we aim for. The pay-as-you-go option is designed to make things even more convenient, so I’m glad you were informed about it. Published on November 24, 2025
Very easy enrollment
Response: Hi Travis, Thank you for sharing your experience! It’s great to hear that the enrollment process felt easy for you—that’s exactly what we aim for. Your feedback confirms that our efforts to make things straightforward are working, and that means a lot to us. Published on November 24, 2025
I’m new in this new service and I hope result successful
Response: Hi Victoria, Thank you for sharing your thoughts with us! It’s great to hear that you’re starting this new service and looking forward to a successful experience. We understand how important it is to feel confident when trying something new, and we appreciate you trusting us to be part of that journey. To help ensure everything goes smoothly, we’ll continue providing clear updates and support along the way. If you have any questions or need guidance at any point, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM—we’re here to make this experience as successful as possible for you. Published on November 24, 2025
Easy. Simple. Straight forward. No complaints. It just works
Response: Hi Matthew, Thank you for sharing your experience! It’s great to hear that the process felt easy, simple, and straightforward for you. We work hard to make things seamless, so knowing it “just works” means a lot to us. Published on November 24, 2025
So far so good much better rates than previous company
Response: Hi Johnnie, Thank you for sharing your experience with us! It’s great to hear that our rates are working out better for you compared to your previous company. We understand how important it is to find a plan that fits your needs and budget, and we’re glad we could provide that value. Published on November 24, 2025
Great job I love it
Response: Hi Earnest, Thank you for sharing your thoughts with us! It’s great to hear that you had such a positive experience and that everything met your expectations. Your feedback means a lot because it shows us we’re delivering the quality and care our customers deserve. Published on November 20, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
