Payless Power Reviews
Read reviews from Payless Power customers
Good job good job good job
Response: Hi Franqueshia, Thank you so much for your enthusiastic feedback—“Good job good job good job” truly made our day! We hear you loud and clear, and it means a lot to know that your experience stood out in such a positive way. Your words reflect the kind of service we strive to deliver every time, and it's incredibly rewarding to know we hit the mark for you. Published on September 15, 2025
Amazingly easy to start service
Response: Hi Daniella, Thank you for sharing your experience! We’re thrilled to hear that starting service was amazingly easy for you. It’s always our goal to make things as smooth and straightforward as possible, and your feedback lets us know we’re on the right track. Published on September 12, 2025
After we made a payment y’all still cut them off
Response: Hi Mieshia, Thank you for sharing your experience. We understand how frustrating it can be to make a payment and still see a service interruption—that’s definitely not the outcome anyone wants. We hear your concern and want to clarify how the timing of payments affects service status. When payments are received after 12:00 p.m., the disconnection process has already begun, and unfortunately, we’re unable to stop it at that point. However, once your payment is processed, a reconnection order is sent immediately, and services are typically restored within two hours. We know timing can be tricky, and we’re here to help make things smoother moving forward. If you ever need assistance with payment scheduling or reminders, we’d be happy to explore options that work best for you. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 a.m. to 5:00 p.m. with any other questions or concerns you may have. Published on September 11, 2025
After we made a payment y’all still cut them off
Response: Hi Mieshia, Thank you for sharing your experience. We understand how frustrating it can be to make a payment and still see a service interruption—that’s definitely not the outcome anyone wants. We hear your concern and want to clarify how the timing of payments affects service status. When payments are received after 12:00 p.m., the disconnection process has already begun, and unfortunately, we’re unable to stop it at that point. However, once your payment is processed, a reconnection order is sent immediately, and services are typically restored within two hours. We know timing can be tricky, and we’re here to help make things smoother moving forward. If you ever need assistance with payment scheduling or reminders, we’d be happy to explore options that work best for you. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 a.m. to 5:00 p.m. with any other questions or concerns you may have. Published on September 11, 2025
User Friendly site
Response: Hi Celia, Thank you for sharing your experience with our site. It’s great to hear that you found it user-friendly — that kind of feedback means a lot to us. We understand how important it is for customers to navigate easily and confidently, and we’re always working to make that experience even smoother. Published on September 10, 2025
Very Happy with Your service.
Response: Hi Veronica, Thank you so much for sharing your experience with us! We’re truly glad to hear that you’re very happy with our service. It means a lot to know that what we’re doing is making a difference for you. We’re always listening to feedback like yours to understand what’s working well and how we can continue to deliver that same level of care every time. Published on September 10, 2025
Good and kinda hard to understand but it’s fine
Response: Hi Janise, Thank you for sharing your thoughts with us. We hear you — it sounds like the experience was a mix of helpful and a bit challenging to follow at times. We understand how important clarity is, especially when you're trying to get things done quickly and confidently. Your feedback helps us recognize where we can improve to make things smoother and more intuitive for everyone. We’re always working on ways to simplify and enhance the experience, and your input is a valuable part of that process. If there’s anything specific that felt unclear or could be improved, we’d love to hear more so we can better support you and others moving forward. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM with any questions or concerns you may have. Published on September 10, 2025
Good with letting you pay off old balances by pennies on a dollar
Response: Hi Latisha, Thank you for sharing your experience! It’s great to hear that the flexibility in resolving past balances has made a difference for you. Many customers find that being able to settle accounts affordably helps them move forward with confidence, and we’re glad that’s been your experience too. We’re always working to make our services more accessible and supportive, and feedback like yours helps us continue improving. Published on September 10, 2025
Good with letting you pay off old balances by pennies on a dollar
Response: Hi Latisha, Thank you for sharing your experience! It’s great to hear that the flexibility in resolving past balances has made a difference for you. Many customers find that being able to settle accounts affordably helps them move forward with confidence, and we’re glad that’s been your experience too. We’re always working to make our services more accessible and supportive, and feedback like yours helps us continue improving. Published on September 10, 2025
Worst electricity company ever I would never have even used them except for the fact they are prepaid company and you don’t have to have a deposit paid my bill still got disconnected and charged a reconnection fee I called to try to get them to waive the fee they said they won’t the customer service is absolutely terrible
Response: Hi Tommy, Thank you for sharing your experience. We understand how frustrating it can be to face a service interruption, especially when you're trying to stay on top of your account. We hear your concerns about the reconnection fee and the communication around your account balance. Our system is designed to send daily notifications to help customers monitor their usage and balance, and we strive to make that process as transparent as possible. While the $30 reconnection fee is standard and cannot be waived, we do break it into $3 daily installments to ease the impact. We’re committed to improving our service and your feedback helps us do that. If you have any questions about how to better manage your account or want to explore tools that can help avoid future disconnections, we’d be happy to walk you through them. Please feel free to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on September 10, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
