Payless Power Reviews
Read reviews from Payless Power customers
Fast and easy to use
Response: Hi Georgia, Thank you for sharing your experience! It’s great to hear that you found the process fast and easy to use — that’s exactly what we aim for. We’re always listening to feedback like yours to make sure we continue delivering a smooth and efficient experience. Published on July 30, 2025
This is the best company for energy ever….I approve this message
Response: Hi Ivan, Thank you for sharing your enthusiastic review—it's fantastic to hear that you consider us the best energy company out there! We truly value your support and the confidence you've placed in us. Knowing that our service has earned your approval motivates our team to keep delivering reliable, customer-focused energy solutions every day. Published on July 30, 2025
I love payless power!
Response: Hi Charmeka, Thank you so much for sharing your love for Payless Power! 💡 It’s always energizing to hear from customers who are enjoying their experience. We truly value your support and enthusiasm—it helps us stay focused on what matters most: delivering reliable service and keeping things simple and affordable. Published on July 30, 2025
Easy to use and makes me aware of any wasteful energy usage in the house.
Response: Hi Crystal, Thank you for sharing your experience! It’s great to hear that the platform has been easy for you to use and that it’s helping you stay informed about energy usage in your home. That kind of awareness can make a big difference, and it’s clear you’re making the most of it. We’re always looking for ways to support smarter energy habits, and your feedback reinforces the value of those efforts. Published on July 30, 2025
The best I ever had
Response: Hi Mona, Thank you so much for sharing your experience with us — “The best I ever had” is such a powerful compliment, and we’re truly honored by your words. It means a lot to know that we were able to deliver something that stood out to you in such a meaningful way. We’re always striving to create memorable experiences, and hearing that we hit the mark with you is incredibly rewarding. Your feedback inspires us to keep raising the bar and continue delivering the kind of service that leaves a lasting impression. Published on July 29, 2025
I like that our electricity is monitored daily and we can make payments when our balance is low
Response: Hi Michael, Thank you for sharing your thoughts! It’s great to hear that you’re enjoying the ability to monitor your electricity usage daily and make payments when your balance is low. That kind of flexibility can really make a difference in staying on top of things. We understand how important it is to have tools that put you in control of your energy usage and budget. Knowing that this feature is working well for you helps us continue to focus on what matters most to our customers. Published on July 29, 2025
Great service and very easy to work with absolutely amazing company
Response: Hi Monterrius, Thank you so much for taking the time to share your experience! We’re thrilled to hear that you found our service great and easy to work with. That kind of feedback means a lot to us. It’s clear that a smooth and positive experience matters to you, and we’re glad we could deliver on that. Your words reinforce the effort our team puts into making every interaction seamless and enjoyable. Published on July 29, 2025
Can’t rate yet just trying your service
Response: Hi Maria, Thank you for taking the time to share your thoughts! We hear you—trying out a new service can come with a mix of curiosity and questions. It’s great to know you’re giving us a shot. We completely understand that you’re still in the early stages, and we want to make sure your experience is smooth and positive from the start. If there’s anything you need or if questions come up along the way, we’re here and ready to help. Published on July 29, 2025
Cool thanks for sharing
Response: Hi Tierra, Thanks so much for the 5-star review—your support means a lot! We’re glad you found the content worth sharing. If there’s anything specific that stood out to you or anything you’d love to see more of, we’re all ears. Your feedback helps us keep things fresh and relevant, and we’d love to keep delivering experiences that make you say “cool” every time. Published on July 28, 2025
The inability to pay less than $20 and inability to use more than one form of payment using the website or the phone system is the reason that I have not and will not renew my contract with this company. As well, your customer service hours of M – F 9am to 5pm is ridiculously limiting. Thanks but goodbye.
Response: Hi Levern, Thank you for taking the time to share your feedback. We understand how important it is to have flexibility when managing your payments, and we hear your concerns about the $20.00 minimum payment requirement. We recognize that this limitation can feel restrictive, especially when you're trying to stay on top of your account in a way that works best for you. Your input helps us better understand how our policies impact our customers, and it's something we take seriously as we continue to improve our services. While our current system does require a minimum payment of $20.00, we’re always evaluating ways to make our platform more user-friendly and adaptable to different financial situations. If you ever need assistance outside of our regular customer care hours (Monday–Friday, 9 AM to 5 PM), you can reach us anytime through https://paylesspower.com/contact-us/, where we offer additional support options. We appreciate your time with us, Levern, and wish you all the best moving forward. If circumstances change, we’d be glad to welcome you back with improved tools and support. Published on July 28, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
