Payless Power Reviews
Read reviews from Payless Power customers
Awesome easy access
Response: Hi Carl, Thank you for sharing your feedback. I’m really glad to hear that the easy access stood out to you — that’s exactly the kind of experience we aim to provide. Your review lets us know we’re headed in the right direction, and it also helps us understand what matters most to you. Published on January 19, 2026
Good service, easy
Response: Hi Linda, Thank you for taking the time to share your thoughts. I hear that you found our service good and easy, and it means a lot that you took a moment to let us know. Your experience highlights what we work toward every day, and it’s great to see that coming through for you. Published on January 19, 2026
They yea but 26c is crazy
Response: Hi Rickey, Thank you so much for the 5‑star rating — it truly means a lot. I took a moment to read your comment, and while parts of it came through a bit unclear, I’m hearing that something about the “26c” stood out to you. I appreciate you sharing that, because feedback like yours helps us understand what catches a customer’s attention and how we can keep improving. If there was a specific detail you were trying to point out or something you’d like us to take a closer look at, I’m here and happy to help. Just let me know what you were referring to, and I’ll make sure you get the support you need. Published on January 19, 2026
Have been with Payless for years love it
Response: Hi Tanya, Thank you so much for sharing your feedback with us. It’s great to hear how long you’ve been with Payless Power, and I truly appreciate you taking the time to let us know you’re loving your experience. Your loyalty means a lot, and it tells us we’re moving in the right direction for customers like you. Published on January 19, 2026
I lied it when I first opened my account 3 months later my bill doubled on me I honestly don’t know how it happened but I think other companies were cheaper than this.
Response: Hi Karolynn, Thank you for taking the time to share your experience. I hear your concern about seeing your bill increase after a few months, and it makes sense that this would catch your attention—especially when you’re comparing options and trying to understand what changed. Bills can shift based on the number of kWh used, and with the colder weather recently, many customers have seen higher usage from running their heaters since heaters consume a significant amount of electricity. Our pricing remains competitive and can be compared with other providers anytime at powertochoose.org. If you’d like, our Customer Care Team can walk through your bill with you step‑by‑step to help pinpoint exactly where the increase came from and ensure everything aligns with your plan. You can reach us at 1‑888‑963‑9363, Monday through Friday, 9:00 AM to 5:00 PM. We’re here to help you feel confident in your service and understand your usage moving forward. Published on January 19, 2026
I would like to sign up for auto pay. Thanks
Response: Hi Michael, Thank you for reaching out and letting us know you’re interested in getting set up with autopay. It’s great to hear you’re looking for a convenient way to manage your payments, and I appreciate you taking the time to share that with us. You can easily enroll in autopay by logging into your MyAccount Portal and selecting the card you’d like to use. If you’d prefer a little extra support, our Customer Care Team is also available at 1‑888‑963‑9363, Monday through Friday from 9:00 AM to 5:00 PM, and they’ll be happy to walk you through the setup. Published on January 19, 2026
Very straight forward
Response: Hi Cooper, Thank you for taking the time to share your thoughts with us. It’s great to hear that your experience felt very straightforward, and I’m glad the process met your expectations. Feedback like yours helps us understand what’s working well so we can continue delivering that same clarity and ease for every customer. Published on January 19, 2026
Very easy to set up. We’ll see how quickly it’s turned on, though: THEN I will update my rating
Response: Hi Sherri, Thank you for sharing your experience so far. I hear that the setup process went smoothly for you, and you’re now watching to see how quickly the service is turned on. It makes sense that timing matters, especially when you’re planning around the connection window. To help set expectations, connections usually take 4–6 hours depending on the current workload of the Transmission and Distribution Service Provider. When payments are made before 6:00 PM, they’re typically completed the same day. Published on January 19, 2026
Great timing and very affective
Response: Hi Cherokee, Thank you so much for sharing your experience with us. It’s great to hear that the timing worked well for you and that you found the service effective. Feedback like yours helps us understand what truly makes a difference for our customers. Published on January 19, 2026
I really love using prepaid light
Response: Hi Abel, Thank you for sharing your thoughts with us! It’s great to hear how much you’re enjoying the convenience of prepaid electricity—it sounds like it’s been a good fit for the way you like to manage your energy use. We understand how important it is to have a service that gives you control and flexibility, and we’re glad it’s working well for you. Published on January 19, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
