So I received a charge back. I’m totally fine paying my charge back but to pay you guys an additional $29 is sad and bad business besides the 8pm extension there is no help to customer that have been with y’all over a year to have a person go from paying $38 to pay $98 just to have there service restored is sad y’all don’t know if customers information is stolen or anything long as y’all receive y’all money that’s horribe
Response: Mr. Roy- You are stating that there was a credit card chargeback on your account and you have been charged a fee of $29 due to this & you do not feel that this is fair. This is understandable and we would be happy to review your documentation involving the chargeback . A supervisor will contact you to review your documentation. If it corroborates that you are not responsible for the original payment that was charged back then we will refund the fee and restore credit card privileges. 888 -963-9363 Published on May 03, 2023
My service was cut off I paid and it still not on
Response: Ms Patterson – You comments state that you paid to have your power reconnected but it had not been restored at the time you wrote your review. Any delays can be extremely frustrating when it comes to restoring power. Our records show that you were able to contact us last night and your power was restored in about 3 hours. Please note that with remote meters , the normal time is within 2 hours however this can be delayed after hours as Oncor doesn’t not have the same staffing resources as they would during the day. If an order has to be processed manually additional time may be needed. Luckily, it appears that your power was restored without an lengthy delay. 888 963 9363 Published on May 03, 2023
Haven’t used before but hoping it’s good
Response: Trinity- Thank you for giving Payless Power the opportunity to provide service to your home. Please call with any questions or concerns, 888 963 9363. Published on April 24, 2023
The worst company in the world. We rent 2k apartments. This company steals our money $400-500 per month. Even when we are not at home, they withdraw money from our balance of $10-15 per day. This mafia that robs people, let’s depreciate and go to court. This company has been stealing money for a very long time.
Response: Mr Krugliakov- You review states that you feel Payless Power is the worst company in the world and you are charged $15 per day even for days you are not home. You feel that money is stolen from you and you are thinking about going to court. It’s a very serious situation whenever a customer feels this way and daily billing can cause such reactions whenever there is a variation in the customer’s average daily usage. Luckily any information you need to dispel your concerns is available to you immediately through your MyAccount customer portal. This can be accessed through the daily messages that we send you. A review of your account shows a 3 day spike in your usage about a week ago. Your portal shows that the low temperatures on those days were in the 40s at night so this may have something to with it. In the portal, you will also find your monthly statements (these are also sent to you on the first day of the month. The statements for December, January, and February show that your total charges never exceeded $265 for a month. A supervisor will reach out to you to go over your billing. Also, please keep in mind that our billing runs 2 days in arrears so this may explain what you feel you are overcharged when you are not home. 888 963 9363 Published on March 27, 2023
service good also o recimended dlsjdj:$ scak nsv svmsm
Response: Thank you Ramon for rating Payless Power! Published on March 14, 2023
This is the worst company I have had the misfortune of dealing with in years. I own a property and needed to get electrical service temporarily when a tenant moved out so that the pipes would not freeze during the winter storm. The Customer Service Representative said it would be no problem and that all I had to do was call once I had a new tenant and I would not be charged the cancellation fee. I did that and then they said I had to email in a signed lease. I did that and then they claimed that they could not open it, but another rep sent an email stating that I was not listed as the tenant so they could clearly read the pdf I sent. Of course I am not listed as the tenant because I am the landlord! They now claim they cannot refund my money because I am not the current tenant. The people are corrupt crooks I and highly recommend you avoid them. I plan to fight this all the way on the principle of the matter!
Response: Mr Alston- We offer a 30 day guarantee window in some cases and your early termination fee was credited 2 days ago. If you need additional assistance, contact us at 8889639363. Going forward , please review the contract terms including early termination fee before committing to a contract. Your best bet would be to select a pre-paid provider that offers variable rates as these do not have contracts. You can locate a provider with these options here www.powertochoose.org Published on March 10, 2023
Ripp Off Worst Company Ever Don’t Do It
Response: Mr. Bailey- A supervisor will reach out to you to get more detail about your experience. 888 963 9363 Published on March 10, 2023
The worst power company ever. They blow up your phone and email everyday with multiple messages. They turn your power off even if you are negative $2. You have to add money every other day. I would recommend going to a regular power company. I am changing power companies and I recommend everyone avoid this company at all costs. You don’t save any money it’s the same if not more expensive than other power companies.
Response: Mr Lattimore - Your comments state that you do not recommend the service because you receive too many alerts, have to make payments daily and service can get disconnected once your balance fall under $0.00. It’s a serious issue if a customer has issue with the basic nature of the service but its understandable for customers who may not have had pre-paid service prior to Payless Power. You are correct that service can be disconnected if your balance falls to $0.00 or below. Many pre-paid providers actually disconnect when a customer’s balance falls under $10 because that is allowed under the law. Payless Power does allow our customers to use their entire balance but as a pre-paid service you do have to have funds on the account. If you wish to discontinue daily balance alerts, you can do this by logging on to your Payless Power MyAccount Portal and clicking on “profile and settings”. This will allow you to make changes . You would till get low balance warnings as required by law but daily notifications can be disabled. Published on March 10, 2023
2nd time my daughters service was changed under Payless power. How can this happen again? And how is this possible. I am a former customer, I only changed because rates to high. I’ve never heard of someone who is a customer, isn’t notified of service changes? 2nd time this is happening and now wait 35 days ? Why ? Poor poor business by not notifying customers of any type of account or service change.
Response: Hello- To recap, you are stating that your daughter’s account has been switched twice in the past 35 days and you do not understand how this can happen . This can be incredibly alarming and frustrating and it is understandable why she would be upset. When the State of Texas de-regulated the retail electricity market in 2002, one element was to make it as easy and smooth as possible for customers to start, cancel, and switch services. This also makes it easy for an account to switched inadvertently if a neighbor provided your street number/apt number instead of their own. This is a fairly common issue and there is an established process to handle it. Please have your daughter contact us at 888 963 9363 and we can take steps to resolve this immediately. Published on February 21, 2023
It Seem Like I’m Adding Money every 3 days
Response: Mr. Baily- To recap, your comments state that you feel like you are making payments every couple of days. This can become overwhelming so your concerns are understandable. A review of your account shows that your consumption is above the average for a home of your size and type in your area however this pattern existed at the address throughout last year even though you are a new customer with Payless Power. A supervisor will call you to discuss. In addition please note that Payless Power has a $4.95 minimum payment fee for payments under $75 so its more advantageous to make fewer/larger payments that multiple smaller payments. Please reach out if you have any questions about how your service works. 888 963 9363 Published on February 21, 2023
