Payless Power Reviews
Read reviews from Payless Power customers
Y’all always cut off my light and is to hot
Response: Ms Garcia- Thank you for your comments. Your remarks show that you are concerned about being disconnected when its hot. That is very understandable. First let me say that your account is in good standing and you are currently in no danger of disconnection. Please note though that the Public Utilities Commission and Oncor determines when a heat advisory is in effect for your area. There has been one in DFW for the last couple of weeks but that is ending as of tomorrow. You have done the right thing by bring your account positive prior to the end of the advisory. Published on August 26, 2024
I want to cancel my service. My service was switched on the 11th of this month. I don’t know my account account number.
Response: Hello, Please contact our customer service at 888-963-9363 or email us at [email protected] Published on July 19, 2024
No tengo luz de hace 2 dias y me siguen cobrando cargos de luz … mejor chequen cuando me restableceran la energia en vez de seguir cobrando energia que no tengo y consumo ..gracias direccion. 101 jamaica st houston tx 77012
Response: Estamos muy agradecidos por su revisión y por informarnos sobre este problema. Hemos identificado un problema del sistema que ha causado los problemas de carga que mencionaste. Estamos trabajando para garantizar que hagamos esto correctamente para su cuenta y cualquier otra que podamos identificar de manera proactiva. Lamentamos mucho las molestias. Published on July 19, 2024
El peor servicio de luz, cobran y cobran, si usas luz cobran y si no la usas te cobran más, y te esconden muchos pagos extras. Pesima.
Response: Estamos muy agradecidos por su revisión y por informarnos sobre este problema. Hemos identificado un problema del sistema que ha causado los problemas de carga que mencionaste. Estamos trabajando para garantizar que hagamos esto correctamente para su cuenta y cualquier otra que podamos identificar de manera proactiva. Lamentamos mucho las molestias. Published on July 19, 2024
Su servicio de luz me esta saliendo muy elevado
Response: Estamos muy agradecidos por su evaluación y nos encantaría tener la oportunidad de hablar con usted sobre sus cargos, para que podamos ayudarlo en todo lo que podamos. Le invitamos a comunicarse con nosotros por correo electrónico o por teléfono para que podamos ofrecerle más ayuda. Published on July 19, 2024
To log in the website is not easy access. I done reset my password 7 times and still can’t log in. Still haven’t received a confirmation email so I could receive my keys to my house on time. I paid for services already and THIS IS A INCONVIENCE. Please get customer service reps that understands how to problem solve and not ask redundant questions. Hold time is terrible
Response: Mr. Fields, We apologize for the inconvenient regarding accessing the customer portal upon enrollment. My records show that you received assistance from a supervisor. Please let us know if we can provide any additional support. Published on July 17, 2024
I just paid my light bill today and I came home to my lights being off after I just paid my money to this company Now I’m home which is after five and they’re closed and there’s no way for me to get in contact with them so basically I’m gonna be without lights the whole night until tomorrow morning I’m highly upset
Response: Hello- Your review states that you made a payment however you came home to find your lights were off and our call center was closed. That’s no doubt incredibly upsetting and rightfully so. I do not see a disconnection on the day of your review. I do see one a couple of days prior though, so I assume that is what you are referring to . I see that a disconnection order went out that afternoon and a payment was made with a representative a couple of hours later which resulted in a reconnection order being generated. However, the order was not completed until the following afternoon. You were able reach a representative for assistance that evening via email and another reconnection order was submitted. Our records show that services were restored the following afternoon. A supervisor will reach out to you to discuss. Published on July 17, 2024
They billed me since Hurricane Beryl hit Galveston Monday. I have been without power since Monday and power has just came back on a couple of hours ago. They have been taking from my account since Monday. Different amounts each day. Will be calling tomorrow. Why are they still in business and overlooked? I will be looking further into this. This isn’t right on so many levels. -We The People.
Response: Hello- Please note that as a pre-paid provider, our systems our systems are designed to take meter data as provided by Centerpoint, and calculate your daily charges based off that. Centerpoint’s metering systems are designed to assume that if a meter stops providing usage data, that it is actually working… just unable to submit the data. When a natural disaster such as Beryl hits, Centerpoint’s system will unfortunately assume that meters at homes affected by the event are actually still energized, and an estimate is generated. Centerpoint sends this estimated meter read to Payless Power, and we calculate charges based on this just like we do every day. This can be highly alarming to a customers …especially of they are without power for an extended period of time. The good news is that Centerpoint also has a mechanism to correct this. They will generate a monthly meter read at the end of a customer’s 30-day billing cycle and send it to Payless Power. If there is a difference between that monthly read and what you were billed daily, the system will make an automatic adjustment in the form of a credit. This same methodology applies to monthly billed post-paid service as well but its hardly ever noticed because everything is usually adjusted by the time the bill is mailed. However, with daily billed plans, it can be alarming and impactful. Rest assured, that any energy related charges billed to you during the storm outage should be automatically adjusted at the beginning of your next billing cycle. If you cannot wait for this to occur, call us ta 888 963 9363 and we can apply temporary solution until the new billing cycle begins. Published on July 17, 2024
Tengo una queja se puede saber por qué me siguen cobrando la luz de el lunes martes normal cuando tengo tres días sin luz. Que les pasa eso es estar robando necesito saber por qué me entran cobrando que estoy gastando luz cuando estoy en una situación sin respuesta por el uracan que paso y me siguen descontando días que nooooo e tenido luz explicación
Response: Hola: tenga en cuenta que, como proveedor de prepago, nuestros sistemas están diseñados para tomar los datos del medidor proporcionados por Centerpoint y calcular sus cargos diarios en base a ellos. Los sistemas de medición de Centerpoint están diseñados para asumir que si un medidor deja de proporcionar datos de uso, en realidad está funcionando... simplemente sin poder enviar los datos. Cuando ocurre un desastre natural como Beryl, el sistema de Centerpoint desafortunadamente asumirá que los medidores de las casas afectadas por el evento todavía están energizados y se genera una estimación. Centerpoint envía esta lectura estimada del medidor a Payless Power y calculamos los cargos en función de esto, como lo hacemos todos los días. Esto puede ser muy alarmante para los clientes... especialmente si están sin electricidad durante un período prolongado. La buena noticia es que Centerpoint también tiene un mecanismo para corregir esto. Generarán una lectura de medidor mensual al final del ciclo de facturación de 30 días de un cliente y la enviarán a Payless Power. Si hay una diferencia entre esa lectura mensual y lo que te facturaron diariamente, el sistema hará un ajuste automático en forma de crédito. Esta misma metodología también se aplica al servicio pospago facturado mensualmente, pero casi nunca se nota porque generalmente todo se ajusta en el momento en que se envía la factura por correo. Sin embargo, con los planes de facturación diaria, puede resultar alarmante e impactante. Tenga la seguridad de que cualquier cargo relacionado con la energía que se le facture durante el corte por tormenta se ajustará automáticamente al comienzo de su próximo ciclo de facturación. Si no puedes esperar a que esto ocurra, llámanos al 888 963 9363 y podremos aplicar una solución temporal hasta que comience el nuevo ciclo de facturación. Published on July 17, 2024
This company sucks 15-16 dollars a day on prepaid electricity is insane it’s just me and my wife we are never home we both work we keep our lights off all day and night everything unplugged and yet we have spent at least 400 in a month in electricity we will be switching !!!
Response: Mr. Clay- To recap you are stating that being charged $15 to $16 per day even though you are never home and you unplug everything. I can see where something like that would be alarming, so I have done a quick review of your billing. While your daily charges occasionally are greater that $15 per day (this has happened twice in the last 30 days) they have not reached the $16 mark. They are high however, but this is not due to Payless Power’s rate being much higher than other options in your area. Your rate is very competitive with any Company out there, but you do have some things that add a couple of dollars per day to your charges. One is a daily payment plan deduction, and the other is due to making payments under the minimum $75 payment amount . If you can manage to make a payment of $75 you can avoid the minimum payment fee listed on your terms of service. Also please note that regardless of which provider you use, the meter read will be the same because AEP Texas owns the meter and performs the reads . For example, if Payless Power billing your tomorrow for 70 KWH, you would be billed for that same amount even if you had a competitor providing your service. If you log into your customer portal you can see a “usage insights’ graph at the bottom of the page that shows daily, hourly and monthly usage as well as high and low daily temperatures. Day by day what it is showing is lower usage at night and in the early morning with higher usage in the afternoon and early evening. This is pretty common at a Texas home in the summer and indicates HVAC use but of course only you would be able to tell what’s on in the home. If you want a more detailed breakdown, you can register at www.smartmetertexas.com and it can show you your usage in 15-minute increments. Published on July 17, 2024
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
