Payless Power Reviews
Read reviews from Payless Power customers
Horrible service, expensive and they make it impossible to just make a payment. Would never recommend this company to anyone.
Response: Ms McBreen- We’ve reviewed your account and definitely can understand why you are frustrated. We see that you’ve had persistent issues with the zip code matching on your card as well as log in credential issues. Password issues can be one of the most infuriating things about doing business online. I see that you received assistance today but if you continue to have these experiences you can always make a payment on moneygram.com with a credit card using received code 14715. I hope that helps. Published on January 20, 2024
My daily cost is over $23 a day during the cold weather. It was 7$ a day and when it got cold they jacked my daily cost up
Response: Ms Willmon- It is understandable why you would be concerned about the increase in your daily charges . They have risen drastically over the past week due to the cold front affecting not only North Texas but most of the country. Please keep in mind that you have a fixed rate plan meaning that we cannot raise your energy rate. Your charges have increased because the last 3 days has seen a dramatic rise in your usage . That happens when temperature drop into the low teens. We bill you using what your meter reports. You can confirm this by registering free of charge at www.smartmetertexas.com . Enrollment information is on your Payless Power MyAccount Portal. Published on January 19, 2024
Literally robbing people of their money constantly lying changing rates the most expensive and wasteful electricity ever! Will be finding another company asap
Response: Ms. Sirls- Your review states that you feel that Payless Power robs its customers and lies to them. You also state that Payless Power is constantly raising its rates. Its not good thing if any customer feels that way, especially one who has been with us as long as you have. A supervisor will reach out to you for more information on your experience. A review of your account shows that we did not get a call or email from you in 2023 or so far in 2024. It also shows that you have been on a contracted plan since you started which locks in your rates a year at a time and your rates decreased when you renewed this past summer. We do see that you saw an increase in your usage in charges last week when a cold front came into your area and that your usage is typically very low expect during cold weather. Winter can always be a challenge if a home is not well insulated etc. A supervisor will reach out to you to discuss your concerns. Published on January 03, 2024
I’m going to make sure that I report this company. Payless power just sent out a message on their website that states that customers will “see larger-than-usual charges as we reconcile previously unbilled amounts”. I checked my account, and it is now in the negatives! I had enough money to cover at least another day.
Response: Ms Kierra- Your comments show that you are alarmed at the message Payless Power sent to its customers advising them to expect higher charges than normal on 12/14. Customers are seeing these higher charges that day because no billing at all was sent on 12/10 and 12/11 and no energy charges were billed on 12/13. Your invoice on 12/14 is your normal charges for 12/12 (we bill 2 days behind ) and the 3 other unbilled days. The message also advised that we have not disconnected any customers over the last week while these issues were worked out but that we will be disconnecting on 12/18 beginning at noon. Please bring your account positive by that time. We are open today (Sat 12/16) with minimal callers holding. If you need assistance please call today as Monday will result in linger hold times than normal. 888 963 9363. Published on December 16, 2023
I pay $40 every 3 days which is insane! They over charge you just because they can I feel the reviews are fake or people who work 16 hours a day and is never ever at home. This sis insane I’m switching very soon.
Response: Mr. Henton- To recap, your comments state that you feel like you have been overcharged. It can definitely feel overwhelming when you are struggling to keep up with your charges. Please note that Payless Power does not inflate or estimate your usage, though. You can confirm your reads at the same time we receive them from Oncor. You can do this by registering your meter at www.smartmetertexas.com . The information needed to enroll on this site is posted on your Payless Power my account portal. Published on December 16, 2023
Since 11/17/23-I have found that the company has been guessing the usage and showing me using more than I did during summer. Using all the funds available in 2 days, no matter the amount. I called to find out what was happening and they made usage higher as retaliation.
I paid my bill & they still turned my lights off
Response: Mr Johnson- To recap, you have stated that your service was disconnected even though you paid your bill. I can understand how frustrating this can be and don’t blame you for being concerned. The most common reason that causes this is timing. For example, if we sent the disconnection order at 1:02 PM and you made your payment at 1:21 PM the lights may have still been on at that point however the disconnection is still in the process of being worked by Oncor. Your payment was just a little too late to cancel the disconnection. The good news is that they payment did automatically generate a reconnection order so you would like see your power restore very quickly. To avoid these types of issues, please ensure that you post a payment before 12:00 PM Noon to prevent a disconnection order from generating . Published on December 15, 2023
Expensive. I just received a final disconnection email, so I went into my account to waive it until 8pm. Now I can’t get into my account to pay the bill it says server down, then I’m trying to do it over the phone not working. Nobody is helping me it’s suppose to be 24/7 help. Now My lights will get cut off.
Response: Mr. King- You comments state that you tried to go into your account to add a same day account protection but received an error message. We do apologize for this inconvenience, and we are relieved that systems were back on line shortly which enabled to apply the extension that you needed. Published on December 15, 2023
I have message this company many times es and still months later no response from them.all I wanting to no is what’s the non reaccuring fee I’m being charged very unhappy customer
Response: Ms. Williams- Your review says that you have sent multiple messages to get an explanation of the non-recurring fee that you sometimes see on you daily billing but you have not gotten a reply. I know this must be extremely frustrating and do not blame you for being unhappy. Please note that we are not set up for text support. To email us you can go through your customer portal. The link is found on each of your daily billing messages. You can also email us by filling out the email form on www.paylesspower.com.You can also call us at 888 963 9363 on Mon-Sat from 8:30 AM to 5:30 PM CST. Please note that per our terms of service, a fee of $4.95 is applied anytime you make a payment under $75.00. If you are charged this fee, we will break it down into 5 separate $.99 installments. If you have additional questions, please reach out. Thank you for your business. Published on December 15, 2023
I made a payment to connect my light over 2 hours ago which the message I received said it would not take longer than 2 hours and now I can’t even reach an agent because they are only open until 5:30. I finally have my weekend off and my own house to myself but no AC or TV or hot water.
Response: Ms. Rivera – To summarize, you made your payment to reconnect service however the services were not reconnected within 2 hours and you were not able to report this because the issue occurred after hours. This must have been especially frustrating, and we thank you for your patience. I do see that your services were reconnected but not until after midnight that night. This was approximately 7 hours after you posted your payment. What could have caused this ? Please note that all retail electric provider in your area send disconnection and reconnection orders to AEP Texas for completion. AEP owns the lines, polls, and meters. In this case, we sent the order, but AEP took much longer than usual to complete it. This could have been due to a delay in their systems receiving the order or an issue with your meter receiving the reconnection signal remotely. In such cases, a truck may have to be dispatched. Luckily, such delays are rare. In the future, if you have a problem after hours, we do have email support until 9:00 PM Mon-Fri and from 11:00 AM to 8:00 PM on Sunday . You can email us through your customer portal by using the link on your daily billing messages. You can also email us by visiting www.paylesspower.com Published on December 15, 2023
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
