Why was I required to pay a $75 minimum connection balance to start service? Other electrical companies do not do this.
Response: Mr. Diaz- Thank you for your question. Payless Power offers pre-paid electric service with no credit check or deposit. In order to start service though a pre-payment is required. For your plan, the minimum payment required to begin service is $75. These funds are applied instantly to your account for your usage, unlike a deposit which would be held for the term of your initial contract to guard against non-payment . Published on July 31, 2023
If you live paying the highest rate possible and being ripped off payless power, which should be paymost power is the way to go. This is the worst electric company in the world. You guys stole money from my account without letting me know, who pays 80 dollars for two days of electricity. This is got to be a joke. This company is more like a mob, they will rob you blind and leave you In the dark. everything about them is a joke, the pay extention, ok they extend your service until.8pm that day wtf. Who does that. I am getting out of this and never looking back. I have already warned my 3000 us followers. Do not ever use PAYLESS POWER.
Response: Mr Shelton- You comments state that you feel you are being overcharged for your electricity and $80 was deducted from your bank account without your knowledge. As an influencer, you have notified your thousands of followers about the issue. First let us say that we apologize for any confusion. You did not use $80 in electricity in 2 days. We are in the middle of a heat wave that has made world headlines and that no doubt has impacted your costs but not to the extent that you are using $40 per day. Remember you can review your daily charges and usage in your My Account Portal, and also audit your meter reads via www.smartmetertexas.com. This is a 3rd party site operated free of charge by the State. This will confirm that we are only billing you for what your meter reports. What seems to have happened is that your account balance was negative and you re-enabled the autopay feature. A $40 payment was processed but because your balance was below $0 the payment did not bring the account balance to $40… it paid off the negative balance and left the balance. Then, when the following day’s invoice posted it dropped the balance below the autopay threshold and a second auto payment of $40 was deducted. By in large, that money is still all available on your account . A supervisor will call you today to discuss. Also keep in mind that the benefit of autopayment is to prevent you from ever being disconnected . It also has the benefit of allowing your make payments as small as $40 without a $4.95 minimum payment fee. That fee applies to payments processed manually under $75. 888 963 9363 Published on July 13, 2023
This is the worst company I ever! EVER. Way too expensive. Y’all are definitely raising these prices daily and fabricating the usage. As soon as is am able switch I’m out. I don’t even want to see a ad for this place.
Doesn’t even deserve 1 star. It’s like they just trick you into keeping them the first month the first month or two my bills were fine now I’m averaging around five dollars through eight dollars a day. How crazy is that in a 500 ft.² apartment. I do not recommend this company at all. They never respond to messages or calls. They only responded today because I wanted to cancel my plan. I do not recommend this company at all. They never respond to messages or calls. They only responded today because I wanted to cancel my plan. They don’t care to keep their customers. They’re probably ripping a lot of people off. I understand it’s summertime here in Texas but last year my bill never exceeded $80 right now. I average $75 every week and a half to two weeks. I’m lucky if $75 make it to two weeks that is an insane amount of money. My apartment is always hot.
Response: Ms Borja- To recap your issues, you are stating that you do not recommend Payless Power because while your first 2 monthly charge totals were fine, now you are being charged $5 pe e day for your small apartment which is still hot . You also state that your calls and emails are not consistently responded to . Let me say that it’s understandable for customer’s to be alarmed when they see their daily charges increase during the summer. It can be quite alarming if you have a plan that bill’s you daily . Part of the benefit of daily billing though is that you can see the impact of your power usage and make changes if possible. You were not with us last summer, but it does appear that you may have switched providers last summer as well. There were some pretty high usage months during the late summer which is understandable as that’s when the weather in your area was the hottest. Through this spring , your usage was low but really started to increase in May and is on track for similar usage totals as last year. This indicates that there is nothing wrong with your meter, your apartment just may be harder to cool in extreme heat. You did mention that even though your place is smaller , its always hot. This indicated that there are either environmental factors , like sun coming through a patio door or window or an issue with the AC unit. You may want to have your property manager take a look at it . Regarding your calls /emails going unresponded to, we should that we have received 4 emails from you since starting service with us and 2 calls, the last was a week ago. We will do an audit to see if there were any other contacts from you that were not responded to and follow up if we identify any missed communications. If so a credit will be applied to your account . Published on June 26, 2023
This company is trash!! Terrible customer service. The signed me up and didn’t even have my information correct in the system so they never sent me any notification about my service. I come home from work lights off tried to call they are closed after 530 so don’t expect to get the lights back on then I went to try and make a payment it wouldn’t even allow that. Now I had to go to planet fitness with my son to shower and sleep in my car just to have A/C and have my phone charged for work in the morning. I advise you don’t do it I hope you guys makes it to the reviews this is the true example of a company that’s fishing for money while doing the bare minimum for the customer they charge you $5 if you put less than 75 on the lights and want you to sign up for automatic payment but I bet if I did that all my card would’ve had no problem being charged
Response: Mr Ennis- You comments state that you signed up for service and your information was entered incorrectly by the representative, so you never received any notifications . This resulted in you getting disconnected and you did not realize this until after hours causing you to have to take your son to Planet Fitness to shower. This is a serious situation, and we apologize for the inconvenience. I do see that your notifications are set for email only and text notifications were not enabled. I also see that an email was set up for you that’s appears to have a different spelling of your name . We will review your enrollment recording and if this confirms that the representative incorrectly entered your email address, we will waive the early termination fee. And also credit back your final balance owed . 888 963 9363 Published on June 14, 2023
First of all payless power has incompetent team in their organization I’ve opened account with them to get the services for my rental property, I’ve deposited $200 and they have stole money from my account and settle other account, Other account was cancelled with 30 days notification with all dues cleared. Payless power is a fraudulent company in terms of accounting. I will notify the authorities to take action against them and submit my review ever where to notify about their stealing habbits
Response: Mr Ali- You comments state that you that that funds on your currently account are being transferred inappropriately to settle debts on prior accounts. We have responded to your emails regarding this matter. If you still have additional concerns, please contact us at 888 963 9363 for mire details. Please note that each account associated to you was set up as a fixed rate plan with a contract and these contracts include an early termination fee in the terms. In years past we offered variable rate plans with no early termination fee but that has no bee the case for about a year at this point . Du to this, notify us 30 days in advance that you are planning to terminate service would not result in the early termination fee being waived. If you can show that you have moved from your residence, then the terms of the contract would no longer apply. As you have multiple accounts and different addresses the assumption is that you are a landlord or property manager. At this time, Payless Power may not be a good option for you to provide temporary service to your rental properties due to the early termination fee. 888 963 9363 Published on June 06, 2023
I had credit card fraud and the card I was using was replaced. I received no notification that my power was being shut off at 9pm after business hours for a $0.15 past due balance. I went online and paid $150 as soon as I became aware of the issue. A text or call would have been appropriate. All the food in my fridge is going to spoil. I’ll be canceling my contract with Payless power tomorrow. I don’t care about the cost, this is the most unreasonable power company I’ve ever dealt with. You’re trash.
Response: Hello- Your comments state that you cancelled your card due to fraud and this result in your Payless Power payment not being applied. You also state that you did not received notifications that you were facing disconnection. This is a very serious situation so the first this that should be done is to confirm that your phone and email on your account are correct, We do show that daily notifications including low balance warnings have been issued on schedule so please contact us at 888 963 9363 to confirm/update the best ways to reach you. 888 963 9363. Published on June 06, 2023
I was fairly satisfied with this company even though I was getting fed up with the daily usage fees. If you think you are saving on KWatts, you really don’t save any money once they apply all of those daily fees. However, my real issue with them came when I decided not to renew with them. They started blowing my phone up with texts telling me it was time to renew over and over again. When I decided to finally call for them to go over my terms and contract which I had forgot, (since after all it had been a year since I started with this company ) I told them I was shopping around to see if I should stay with them, and I asked them to go over the contract and current rate they were charging me, and told me everything BUT the fact that there would be a early termination fee if I decided not to renew with them and cancel more than 14 days prior to the very end of the contract. Why start blowing my phone up so early if you knew you are going to charge me if I move on too soon. I had a positive $90.00 credit balance that I could have used for daily electricity with them prior to changing over, but because I thought I had to do make a decision right a way, I shopped around and decided to move to another company. Then when I called them back after making the switch to ask about my credit balance, THEN they decided to inform me that there was a $99.00 early termination fee that would apply (which means my $90 positive credit would be used up with their $99. early termination fee) that they neglected to mentioned when I called a few days earlier. Why would I have not waited another 10 days and used my $90. credit balance up if had they explained properly when I called them to go over my contract? If I would have stayed with them after they bugged me to renew, there would not have been an issue, but since I moved they found a reason not go refund me my credit balance. i would not recommend them if you can go somewhere else. They do not do U.S. Mail so if you are a senior and not so up on your technology, I certainly do not recommend them. THEY TOLD YOU SO! I hate ratchet fly by night companies like this!!! B. Armstrong
Response: Ms Armstrong- Your comments state that you were not aware of the early termination fee associated with the account and thus should not have been charged the early termination fee. We can understand why you would be upset and this is why each notice that we sent expressly outlined the timelines of your expiring contract and how to avoid paying the penalty. Also, please note that the billing system did not apply the fee to your account and a refund check for your full balance has been mailed to your billing address. Feel free to call us at 888 963 9363 with any additional concerns. Published on June 06, 2023
this company is absolutely horrible and a joke. how are you supposed to be helping folks but only allow one payment extension and its only for a couple of hours. so stupid. I have been trying to make a payment on my account and can’t because i have a restriction on my account. there is absolutely no emergency contact number, or email and HOW IS A ENERGY COMPANY CLOSED ON A HOLIDAY WITH NO EMERGENCY CONTACT! just so stupid. I can’t wait till my contract ends so i can go else where.
Response: Ms Hamilton- Your comments state that you feel the account protection option that is offered by Payless Power is insufficient and you are also alarmed because you were unable to make a payment over the holiday weekend and there is no emergency contact number. No one likes the stress of facing disconnection, so your frustration is completely understandable. Please note that Payless Power does not disconnect service on the weekends and major holidays. We do offer same-day account protections to give customers who have perhaps forgotten to make a payment, the option of avoiding disconnection the same day, but this is not intended to provide extended time. We also offer deferred payment plans that may accomplish that, but customers may only have one active payment plan at a time. As a pre-paid provider that does not hold a deposit, this is the maximum assistance that we can offer. We do however have assistance available after hours via email and we are working on enhancing our 24/7 automated assistance options. Published on June 06, 2023
My power was disconnected because of non payment. Totally my fault but when I went to pay and get reconnected I got an error message saying something was wrong. It’s after business hours and there’s no way to fix it until they open at 8:30am. I live in Texas and it’s very hot here. I’ve never had this problem before. This is absolutely ridiculous there’s no way to solve issues like this or worse one’s if there was an emergency.
Response: Mr Harvey- Your comments state that following a disconnection you received an error message that prevented the reconnection of your service and there was none one available to assist you after hours. This is no doubt very frustrating . Since this was related to the payment method, we have a couple of options going forward. You can post a payment through www.moneygram.com if you have issues with our system, the Moneygram receive code is 14715. Also, we do have email support through 9:00 PM CST Mon-Fri and 11:00 AM to 8:00 PM on Sunday. We are working on a solution for some expanded support options 24/7 and should have this available by the end of the year. 888 963 9363 Published on May 03, 2023
