Payless Power Reviews
Read reviews from Payless Power customers
Get rid of viral reality I’ve been trying to put money on my account not going well if not going back to old system your going be losing, Mr Porter as a customer! Your Rating from Mr Porter is zero.
Response: Mr. Porter- Thank you for commenting. We apologize for the inconvenience and definitely do not want to lose your business. You are a great customer. My records show that you were able to successfully post your payment after writing your review. If you need additional assistance please let us know. 888 963 9363. Published on February 19, 2024
Be careful guys, they charge you daily and have hidden fees Stay away from this company.
Response: Hi Mr Brito- Your comments state that Payless Power charges daily (this is absolutely true ) and that you were charged hidden fees. That part is not true or at least we do not intentionally hide fees. All charges are listed on either the Terms of Service or the Electricity facts label documents that were available during enrollment. Call us at 888 963 9363 for more details. Published on February 19, 2024
Bill sky rocketed over the last 2 weeks. I’m paying daily and I’m the only in my household. Gone most of the day at work and still threaten with disconnection daily. New service agreement is crap and I will not agree to it. I will be taking my money elsewhere. Y’all pls look harder and longer because this company ain’t it.
Response: Hello- We were not able to locate your account under your email. Many customers did experience very high usage during the January Arctic Blast. This was not due to increased rates though. The amount of power that central heat requires to heat a home during prolonged sub-freezing temperatures is considerable. Much higher in fact that the energy it takes to cool a home in 100 degree temps. You are correct in that you can switch providers with no penalty for 14 days following the delivery of the new Terms of Service. If you see an early termination fee on your account because you switched during that period please contact us at 888 963 9363 so we can remove it for you. Published on February 19, 2024
Can me back please see
Response: Ms Peoples- Thank you for your patience. There were lengthy wait times on January 20 due to the massive amounts of customers affected by the artic blast. Our records show that you were able to receive assistance. Please bear in mind that Payless Power bills 2 days in arrears. Published on February 19, 2024
Soon as the weather drops the meter reading goes up and doesn’t change even when no power is being used at all. Daily average stays the same, very unreasonable usage readings
Response: Mr. Paredes- Your comments state that your usage goes up whenever it gets colder, and you don’t think this is accurate. That is understandable but Payless Power does not inflate your rates or usage. You are under a fixed price product with a 12-month term. Your rate is locked. Extreme cold can have an enormous on your usage though. Most Texas residents may not realize how much if they have never had daily billing before. Texas winters usually consist of many milder days and colder nights with a couple of intense artic events mixed in. This usually would result in those high winter charges getting averaged down by the time you receive a monthly bill . Its still costing you but you don’t notice as much because of that. Daily billing strips away the façade and that can be shocking but also very educational. You can always audit your usage by registering free of charge at www.smartmetertexas.com. You will need your ESI-ID number and meter number which is posted on your Payless Power customer portal. Call us at 888 963 9363 for assistance. Published on February 19, 2024
Very unsatisfied customer. I’m paying $20 a day for an apartment. I have unplugged as much as I can and this is beyond unacceptable and by far the worst experience.
Response: Ms. Gonzalez- I was able to find an account for you but it closed in 2019. Please call us at 888 963 9363 so we can assist with your concerns. Published on February 19, 2024
I’m trying to speak with payless power but for the 2 day the lines are busy. Now my lights are being disconnected
Response: Ms Peoples- Thank you for your patience. There were lengthy wait times on January 20 due to the massive amounts of customers affected by the artic blast. Our records show that you were able to receive assistance. Published on February 19, 2024
NO STARS PERIOD!! WORST COMPANY EVER !!! They raise the kwh usage 1000%. DO NOT USE THIS COMPANY. YOU HAVE BEEN WARNED!!!!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!;!;
Response: Ms Richardson- Our records show that you were under a fixed rate plan with a 12-month contract. Payless Power did not raiser your rates or your usage. However, cold weather like we experienced the weekend of January 20th will usually result in sharp increases in electricity usage. When, you see news stories during cold weather about ERCOT asking the public to conserve energy , it’s a reflection of what’s going on in homes across the state. It takes a lot of extra energy to warm a home during extreme cold spells. I’ve reviewed your usage and can see why you would be alarmed . it was very, very high. You may want to have an HVAC tech inspect your heating system and also, please avoid using the auxiliary heat setting on your thermostat if possible. Heating strips in a 2 stage heat pump consume about 3X the energy as the normal heat setting . Published on February 19, 2024
Payless power charges customers when the power and meter are not even running. I got charged daily when centerpoint had my power completely off from the main. False billing
Response: Ms Baker- Your comments state that you were billed when your power was off . Our records do show that we opened a billing review on your behalf which confirmed that there were estimated meter reads generated as a result of your power being shut off due to work occurring at the home. An adjustment has been made based on this. Please call us at 888 963 9363 if you have any further concerns. Published on February 19, 2024
I have tried for 2 days to reach customer service…IMPOSSIBLE. All I get are busy signals or recordings.
Response: Ms Redwine- we do apologize for the inconvenience surrounding wait times during the January cold spell. My records do show that you were able to receive assistance. Wait times now average around 2 minutes. 888 963 9363 Published on February 19, 2024
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
