i noticed weekends go up super high, even though i’m not always home and all electronics unplugged except for the refrigerator… Would never recommend anyone.
Response: Hello- You have stated that you are noticing a trend where your usage spikes up greatly over recent weekends even though no one is home. This would be a concern for anyone. The important thing to know however is that your meter is owned and read by Centerpoint, your local utility. Centerpoint reports the daily usage data and we calculate your charges based this usage. You are under a fixed rate plan so your energy rates will not fluctuate and the usage would be the same regardless of the what provider your use since Centerpoint will always generate the meter reads . You can audit your usage to ensure that we are only billing your for the usage reported by your meter by registering at www.smartmetertexas.com . This is a website run by ERCOT and available free of charge to all Texas residents. The information you need to register is listed within your Payless Power My Account Portal . While there, you can Click on hourly usage and select the date(s) that concern you. On your account I can see that the majority of your usage occurs during short spikes which confirms what you are stating about no one being at home most of the time. Once you pinpoint when the usage is occurring your can usually figure out what is causing it. Please call us at 888 963 9363 for more info. Published on February 21, 2023
I bet your services was not offline when you were cutting my service off. But when I just get home from the hospital and i need to pay to cut my service back home. Your phone and online system is unavailable. Why was it available when you were disconnecting me?????. It has been almost 2 hours now and I may be forced to spend 100.00 for a hotel so I won’t die tonight because your system will not let me pay my bill. I am demanding some type of adjustment for as long as my services was unavailable to me and I don’t want a generic apology reply back. This is totally unprofessional that you would not have a way for people to pay for their bill. Especially something as important as electric and to top it off no person to call about it to because who knows when you will read and reply to this email because it’s a negative one
Response: Mr Jackson- Your review states that your service was disconnected while you were in the hospital and when you got home and tried to make a payment the automated systems were down. This is a serious situation and you have every right to be upset. An audit of the system will be preformed to see if there was an outage or automated maintenance occurring at that time. A supervisor will contact you with the results and discuss a credit with you if such an issued is confirmed. I do see you were able to make a payments about 20 minutes after you sent this review. An another note, I hope your health is improving and that you are on the road to a full recovery. 888 963 9363 Published on February 21, 2023
This whole thing is a ripoff I wished I’ve known the ridiculousness before even getting this company paid a bill left for 7 days come back my lights are off like WTH and not just that they’ll hit you with a late fee right after smh went from negative 14 to 18 and that’s bs taking money out of your payment but to avoid it is by paying 60 or 70 dollars or set up a auto pay smh straight bull I wouldn’t recommend this company to no one
Response: Mr. Washington- Your comments say that you feel Payless Power is a rip off and that you made a payment and left for a week only to come back to find your power off. This is a serious issues and anyone experiencing it would be upset. There are a couple of things to consider with our service. The first is that with daily billing , customers really need to review their balance daily. The good news is that we issue balance and billing information each morning to your email and phone. These messages will include low balance warnings, disconnection notices, reconnection notices in addition to daily usage and balance information. The other thing is that you seem to be a very low usage customer . Our service does include a daily customer fee that covers up to the first 17 KWH of power at no additional charge. If you are even a moderate user of electricity this works, but if you are an ultra low user of power it may not. A supervisor will contact you to answer your questions and lay out your best options. 888 963 9363 Published on February 21, 2023
Y’all suck and getting over on people 25 bucks every three days then a 100 dollar discount fee!!
Response: Mr Bullock – You’ve stated that you were charged $25 for over 3 days and you are also upset because there is a $99 early termination fee. It can always be very frustrating when there are charges that are unexpected. A quick review of your billing shows that you were making multiple small payments instead of fewer /larger payments. If you review your terms of service, it outlines that a $4.95 minimum payment fee will apply for any payments under $75. You an also avoid this fee by enrolling and making payments through autopay. If you are moving you can provide documentation showing that you have relocated and w will waive the $99/00 early termination fee . 888 963 9363 Published on February 21, 2023
Why am I being charged for early termination when I have NOT terminated my service??!!!
Response: Hello, a supervisor will contact you ASAP. Published on February 15, 2023
I can’t login to make a payment , I’ve messaged this company several times with absolutely zero response. There is something wrong with your website, and noone will help.
Response: Chris- Thank you for your payment today. A supervisor will contact you to trouble shoot what is preventing this from happening through the automated systems. This is a big deal and we will assist in resolving it for you. 888 963 9363 Published on February 06, 2023
Your rates keep switching up. This is a rip off! I don’t know how you all are getting away with doing us like that. I’m not pleased with your company at all! 👎 This isn’t right!
Response: Demarion- Your comments show that you feel that your rates are changing and that you cannot keep up. After reviewing your charges over the past few days , I can certainly understand why you would be concerned. You saw a very sharp increase in your daily charges during the latest winter storm but this was not because of your rate… it was due to a very big increase in your usage. Please keep in mind that you are under a fixed rate so the price per KWH will not increase. However, severe cold weather will cause your heater to run nonstop for days even if you don’t touch the thermostat. You can review your usage on an hourly, daily or weekly basis on your My Account portal and if you also register at www.smartmetertexas.com you can confirm that we are billing you for what your meter is reporting. 888 963 9363 Published on February 06, 2023
It’s has charged me a multiple a 40$ at a time three times and is still pending charge and no indication of a positive balance I am enrolled in auto pay so that it will take from my card at a certain balance .. it’s tooken more than 130$ and still no positive balance..this is a issue that needs to be addressed
Response: Mr Ramirez- A supervisor will contact you to discuss the issue. We do see declined payments on your account however these funds were not posted. Please contact your bank regarding the pending charges and see if there is any documentation needed from Payless power to accelerate their release. 888 963 9363 Published on January 16, 2023
A RIP OFF! A SCAM ! NOT GOOD FOR FAMILIES ON A BUDGET ! I HAVE SPENT HUNDREDS OVER THE COURSE OF 3 MONTHS WAY MORE THAN I WOULD SPEND ELSEWHERE! I WISH IT HAD NO STARS
Response: Ms Steadman- To recap- Your comments state that Payless Power is not a good option for families and that you have spent hundreds I past few months which is more than you would have with other companies . Because of this you feel you have been scammed. It’s a serious situation when a customer feels this way and I don’t blame you for the frustration . A review of your account shows that you are on a fixed rate plan so your rates have not gone up since you enrolled. Our rates are in reality in the same range as all major competitors . Usage does go up and down with the weather so the next thing to do is to confirm that you are being billing for your correct usage. The best way to do this is register at www.smartmetertexas.com the meter information you will need is located in your Payless Power My Account Portal. Another way to reduce your charges is to avoid the $4.95 minimum payment fee. You can do this by making fewer/larger payments of $75or more or my enrolling in autopay. Call customer care at 888 963 9363 for assistance. Published on January 16, 2023
Stay away from this company, If you are just moving here or whatever the case my be.This company is very over price they will start you low for couples of weeks, then come up with excuse to why it increase ” but you’re not doing nothing different at home .PLEASE keep your money $$ They need to change name to Pay more POWER. These people need to be reported!!!@ ******RIP OFF****RIP OFF*** SCAM YOU FOR MONEY & EXTRA FEE’S.
Response: Hi Lisa- To recap, you feel like Payless Power is a scam because your charges started off low and then increased even though your activity in your home remains basically the same . You also feel like there are extra fees. Since I’m unable to locate an account for you, I cannot review your billing but the first thing I would tell any customer is that Payless Power only bills you for the usage reported through your meter. You can audit this by registering with www.smartmetertexas.com. This is a free website operated by the Electric Reliability Council of Texas (ERCOT) and it allows you to see your daily usage in increments as small as 15 minutes. Your meter data is posted there at the same time we receive it so you can always rest assured that your are being billed for the proper amount of power used. The 2nd thing I would is advise is that since we currently only offer fixed rate plans to new customers , your rate did not go up shortly after your started. On the other hand, we did just come out of a historically cold period over Christmas which saw record demand for power across Texas . Smartmetertexas.com can help clarify this for you. There are also easy to use analysis tools on the Payless Power My Account Portal. Including summaries of your daily usage in relation to high and low temperatures in your area. Call us at 888 963 9363 and we can walk you through how to use these great educational and budgetary tools. We do have one potentially impactful fee, a $4.95 minimum payment fee for payments less than $75. We do not have disconnection, reconnection, assistance or late fees which are common across most competitors. You can avoid the minimum payment fee by making larger (and fewer) payments of by enrolling in autopay. Autopay customers can make payments as low as $40 with no fee. Published on January 10, 2023
