Have been with these guys a long time & they charge me way too much per kwh especially considering how long I’ve stayed with them. I’m about to move around. Don’t waste your hard earned money with this shady energy company
Response: Mr. Kyle- Thank you for business with us over the years. I do have some good news. We are expecting a rate drop for variable rate customers later this week. You have also seen a reduction in your daily charges as temperatures across North Texas have return to spring-like highs. You can protect yourself against the volatility of the wholesale power market by getting on a fixed rate plan. Please call us On Friday or Saturday of this week for updated rates and offers. 888 963 9363 Published on January 03, 2023
Service is really horrible the company don’t care about there customers I pay over 500 dollars a month still can’t get a instalment plan I pay 20 a day for lights for me and my kids I would not 🚫 recommended them to no one very bad service
Response: Ms Gassaway- Your comments state that you are unhappy with Payless power due to your daily charges and the fact that you cannot get a payment plan. This would frustrate anyone but you do qualify for a modified deferred payment plan today. A supervisor will reach out to assist you. You can also contact us at 888 963 9363 Published on January 03, 2023
This company is HORRIBLE! I just had $80 balance in my bill yesterday. Today it’s $48 so they have charged me $32 for one day of electricity! Can’t wait to leave this company
Response: Thank you for rating us and allowing us to improve and innovate our services. Published on February 03, 2025
Horrible cut my power off while my account was in the positive and its during a freeze
Response: Mr Hawthorne- Your review states that Payless Power disconnected your power during a freeze when you had a positive balance. This is a very serious situation and we would like to learn more so a supervisor will be reaching out to you today. A review of our records does show that your service was disconnected recently but this was in fact due to a negative balance. We can go over this with you to eliminate any misunderstandings in the future. 888 963 9363 Published on December 27, 2022
When this over I’m never using this company again. I been in my apartment waiting on lights. I understand it’s my fault they got cut off forgot to pay but to have my kids and I in the dark in the cold and won’t turn my lights on. It said it will take 2 hours or less and it’s well over 2 hours. It’s night time can’t see shit can’t cook my kids just sit here in the dark waiting. This is so wrong I’ll will never with this company again
Response: Ms Adams- It’s a very serious situation when you need power and do not have it. This is especially true at night and when its cold outside. The local power utility, CenterPoint Energy , experienced widespread delays in processing reconnections n 12/21/22. They are the Company responsible for working the disconnection and reconnection orders we submit. Sadly, you would have experienced the same delays in restoring your service regardless of the electric provider you had selected. Luckily it a[appears your power was restored as soon as CenterPoint resolved their issue. Published on December 27, 2022
My bank account from Minnesota was use to pay somebody’s account, I received no help from Payless power on getting on money back.
Response: Mr Kylander- Once again we apologize for the inconvenience. I reached out to you directly on 12/21 to explain the process for getting your moneyback. We follow all standard credit card chargeback procedures. Please email us directly using the contact info on the email message if there are any delays with your bank. Published on December 27, 2022
On initial enroll I was told for the first 30 days there would be a daily charge of 3.77 only if we used more then that would we be charged more. A few months went by and still being charged 3.77 a day even when my electric consumption was well below the 3.77 . Then when my electric got turned off and I was finally able to pay it they terminated my service charged me a 99 dollar fee for reconciliation and early termination fee and took my 20 dollar credit and left me with no lights and a ending bill of 74 dollars. Will not return my calls or emails about my account . Simply put they could care less about you they suck you with the no deposit just a forty dollar charge and that goes towards your electric account . But even if you have no power being used they still charge you, i think it is very unprofessional to treat a customer that was . Would not recommend them to my enemy’s.
Response: Ms Logans- Your comments state that you were advised that the daily customer fee would only be charged if you used over 17KWH per day. You were also disconnected and the account was terminated which triggered the early termination fee. Any time there is a misunderstanding regarding how service works, it is a big deal, especially when it involves a customer’s money. A supervisor will reach out to you to review your enrollment call. You should have been advised that the daily fee occurs every day with the exception of days that your service is disconnected. Our records show that this is the in fact the case & on days that you consumed power , you were charged for the daily fee. On days that you were disconnected your were not charged the fee. You may have been confused because we bill 2 days in arrears however your daily messages specify the date the charges were accrued. Also note, that an account will automatically be closed after being disconnected for 14 consecutive days. We responded to an email from you with this information earlier this month . You do have the option of starting a new account with Payless Power and if you do so we will reverse the early termination fee which will restore your final balance. A supervisor will reach out to you to discuss. 888 963 9363 Published on December 12, 2022
Service terminated out of no where when I had a Positive balance. I decided to check my balance after not receiving my daily update on Saturday, only to find out they terminated my service. Will poignant be without electricity on Sunday since they are closed, even though they don’t even email back. I would not recommend seems like they are stealing money. My usage went from under 6kwh to out of nowhere being 17kwh the day before they terminated my service, even though nothing changed. I’d say just find another prepaid provider.
Response: Ms Montgomery- Your comments state that your power was shut off without warning. We did receive a notification that your service had been switched to another provider. Please call us to confirm your address and meter number. A supervisor will also reach out to assist with this issue. 888 963 9363. Published on December 12, 2022
Don’t use them. They charge way to much. I live in a one bedroom apartment. I payed about 300 to 400 a month. They charge service fees daily
Response: Mr Hofmann- Your review states that the service is too expensive . You are charged a daily fee every day and you are being billed $300-$400 per month for your 1 bedroom apt. That is an very high amount for a 1 bedroom and I would not blame you for being concerned. A review of your account shows that over the past 30 days you have only been charges about 50% of that . Pre-paid billing can make that seem more since you are paying in advance but your monthly charges are thankfully nowhere near the $300-$400 range. Another reason why they may seem more inflated is that until recently, your payments were less than $75 which resulted in a $4.95 minimum payment fee. The good news is that your last payment did not incur that charge. 888 963 9363 Published on December 12, 2022
I don’t even do reviews but this company has literally made me think it would get me out of a bad situation and just put me deeper in one . These companies don’t care about their customers. They give you an easy way to start your electricity then most . First week it’s all normal pay . As soon as you have the company for a little while you start to get charged more and more each day . Like I live in a 1 bedroom and these people are really telling me I’m using 15$ of electricity a day . Mind you the minimum to put in is 20$ so you’re talking 20$ a day . If you become negative you have to pay the 10$ minimum still plus’s the negative balance . This is a rip off and I can’t wait till I get rid of this company and I will be happy to see them on the news in a couple years or less for the way they have treated the customers . I mean the other reviews say it itself . This company is horrible . They do not care and they try to sugar coat how you can even cut off everything and still be charged as if you were using electricity. Makes you hesitant to even want to watch tv or turn on your Christmas tree . Payless power you made my life a nightmare . I’ve been late on rent , car note , and etc because everyday I’m paying for your services so my electricity don’t get cut off !!!’ And this is someone with a premature baby . If anyone sees this before apply save yourself while you can . And whatever they say abck to these reviews is BS
Response: Mr. Campbell- Your review states that Payless Power has made your life a nightmare. You have a pre-mature baby and don’t feel like you can even turn on your Christmas tree lights due to the cost. Those are very big deals and the fact that you associate them with Payless power is a serious issue. A supervisor is reaching out to you to offer you the best options to address your issue. Keeping up with utility bills under such challenging situations can be incredibly difficult and I can’t even imagine the stress that these types issues cause when you have a new baby. Pre-paid service may not be the best option for you because you do indeed have to maintain a positive balance to ensure service. This does not mean that Payless Power doesn’t care about its customers… we simply have limited options as we do not maintain a deposit to protect against non -payment. Please note that we do not inflate or estimate your usage and your energy rate has not increased since you enrolled for service. What does fluctuate is the weather and your need for heating or cooling, hot water etc. The best way to use the service is to make a couple of larger payments each month instead of smaller $20 payment that incur a fee etc. There is a minimum payment that makes it seem to you like you’re spending $20 per day but this is not the case at all. It seems to come down to cash flow but we do understand that can be a huge challenge. A supervisor is trying to reach you to discuss your options. 888 963 9363 Published on December 12, 2022
