I pay about 50 to 60 dollars a week with this company, be care with this company!!! Needless to say, I’m changing companies next month. I’ve liked this page and answered the quiz tests and never one time did o get the $100.00. So I started talking to friends that has this company, all said this a waste of time. So don’t waste you time!!!
Response: Ashley - thank you for reaching out. We are disappointed that you had an unpleasant experience. We would like to hear what we could do to improve explain our processes more effectively so feel free to call us at 888-963-9363 and let us know. Just clarify we do give away $100 in free electricity each week on our Facebook page. We post a trivia question based on our weekly blog and everyone who answers the question correctly is automatically entered. If you haven't won yet don't give up. You have 52 chances per year to grab the prize :)
At first the bill came out pretty good but than yall starting charging more and more for light that we barely even use im not satisfied with the past bills
Response: Nereida - thank you for reaching out. Your feedback is an important part what we need to server you better. Please call us at 888-963-9363 and we can discuss the factors that may be affecting your usage.
I was satisfied with my service until they charged me $251.92 “they said they under charged me from march to april, an that oncor comes out an does an estimated meter reading for the month” but i thought it was a prepaid service i kept $35 an up in my account every week..never knew i get a reading every month. I have lost a lot.” then 2 oncor workers come to my house to turn my power off an say “we just come out to make sure the meter is running we have nothing to do with reading or payments”
Response: Justin - thank you for reaching out. I can't imagine how stressful this issue must be. We would love to speak to you to cover your options. Please call us at 888-963-9363 and we can go over the details with you.
made a payment the day disconnection was sent gave them my money they still turned of my service for 2 seconds than realized I paid…and still got charged fee.
Response: Thank you for reaching out. We are disappointed that you had an unpleasant experience. We would like to hear what we could do to improve explain our processes more effectively so feel free to call us at 888-963-9363 and let us know.
Delete my account as soon as possible!!! Please
Response: Hello - Thank you for reaching out. We are disappointed that you decided not to complete your enrollment. We would like to hear what we could do to improve our enrollment process so free to call us at 888-963-9363 and let us know.
Payless power is a rip off and i would not dare recommend them to anybody they are a money hungry company and i am making the switch to another company asap. I have been overcharge for this month and ten days that i have been with them and it’s ridiculous. They have even charged me on days that im not home as if i were that’s how i learned that payless power is a money hungry company. Signed one unsatisfied customer
Response: Hi Porscha, we are sorry to hear you are dissatisfied with our service. We hope that you know we take comments and issues such as these very seriously, and consider every case. A review of your account history shows that you live in a high usage residence and have had usage exceeding 2000 KWH per month directly prior to Payless Power. Of course, if you have any questions about your billing history or usage, please give us a call at (888)-963-9363. We are truly sorry you have had a less than perfect experience with Payless Power.
The worst light company ever definitely crooks
Response: Shanique - thank you for commenting. We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesn't make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home.
THIS IS THE WORSTE light company I’ve ever in life had! Don’t do it! I’ve paid 300 in less than a month and I only have a two bed two bath they will make you pay for the reconnection fee even if your lights were not off
Response: Hello - thank you for sharing your experience. Good or bad, this is an important part of customer reviews. Please note that Payless Power only bills based off your daily meter reads as provided by Oncor. There is a small daily customer charge added + taxes. That's it. We don't estimate charges and the rates do not change daily. Your charges are determined by your usage and we do not determine this. Oncor owns the meter and records and reports the usage to us for your billing. You can always double check your meter at www.smartmetertexas.com to ensure that we have billed your usage correctly. Call us at 888-963-9363 and we can provide the meter information you will need to register free of charge.
Your customer service is very POOR. ITS UNPROFESSIONAL AND LOW BUDGET. #1 There is Never a MANAGER to help with your UNTRAINED REPRESENTATIVES, WHOM SEEM TO ONLY BE TRAINED ON HOW TO TAKE PAYMENTS. #2 EVERY QUESTION AND PROBLEM I HAVE IS SOLVED BY YOUR TEAM TURNING THE PROBLEM INTO MY FAULT. #3 PAYMENTS ARE ON A 3 DAY DELAY FOR SOME ODD REASON. #4 I HAVE MONEY sitting on a CLOSED OUT ACCOUNT AND IVE BEEN TRANSFERRED TO EVERY CUSTOMER REP IN THE OFFICE. IVE BEEN PLACED ON HOLD SEVERAL TIMRS STILL NO HELP. YOUR REPS GIVEN FALSE NAMES. #5 THEY ALSO DONT LEAD YOU TO A HEAD PERSON TO SOLVE YOUR PROBLEM. THIS IS OVERALL PISS POOR SERVICES AND I’VE BEEN WITH YOU GUYS WITH NO COMPLAINT FOR A WHILE, AND IT SEEMS ANY ISSUE I HAVE WILL NEVER BE SOLVED. SO AS OF NOW OM SWITCHING MY SERVICES.
Response: Melvin - thank you for sharing your feelings. The manager that you spoke to earlier today is preparing a written supervisory review. This review will provide the results of the investigation of each one of your issues. Please note that our representatives are in fact highly trained and there are always managers on staff. Also - our representatives do not give out false names. We will be happy to replay any call that you have made to us involving this issue to illustrate this point. Please note that we will also be happy to credit any fees you may have accrued should the investigation show that our personnel or system contributed to the problem you described today during your complaints.
I tried to close my account and pay off balance. I was told i had to over pay balance and contact later for refund. This process is a complete waste of time and money. Avoid this company at all cost!!!!
You will always over pay
Response: Chris - thank you for your inquiry. The amount you were asked to pay was the remaining balance of the deferred payment plan that you requested previously to assist with a prior unpaid balance. When a deferred payment plan is accepted a switch-hold is placed on the account which will prevent the meter from being serviced by another provider. If you will call customer care at 888-963-9363 and settle the remaining balance of the DPP a move-out order can be submit for as early as today. Please note that none of the transmission and distribution utilities will remove switch holds or complete move-out orders on the weekends so please act promptly.