I’ve been a customer for over a year now, was good at first and terrible now, I’d leave no stars, but that’s not possible. I’m never at home, and barely even use light, I love to open my windows and let the sun in, and somehow get charged 10/ 15$ a day?? Something’s not right here. On top of that you get charged 2.99 fee everyday? For what? Yeah no. Definitely will be switching real soon.
Response: Ms Wolter- To recap , you have stated that while you were satisfied with your service at first, but now you are not because you don’t feel you are being billed properly. This is a serious concern and being alarmed by isolated spikes is very understandable . The good news is that your usage and amounts that you quoted have so far been restricted to a 3 day span which saw evening low temperatures in the 30s. What is important to consider is that although day time temperatures in your area have been fairly mild , the evenings can range from chilly to cold and this seems to correspond with your usage spikes . Also please note that you are not charged the daily fee in addition to your daily usage. Your daily fee includes your first 17KWH of power at no extra charge. If you use more than 17KWH during a day, the per KWH rate kicks in . If you use above 17KWH on some days and below that on others during your 30 day billing cycle, our system will automatically calculate a credit adjustment to ensure that you rate is in alignment with the terms of your electricity facts label. A supervisor with reach out to you to cover your billing and to show you how to monitor and verify your usage . You can also contact us at 888 963 9363. Published on January 31, 2022
I have already filed a complaint with the BBB. Payless power stole from my account. Service was disconnected on Jan 11 2022. I called to verify that my account would be disconnected, auto pay stopped, and my balance refunded. This was confirmed by the customer service representative. Not only was my account drafted after I was told it would not be, I was charged an early termination fee that isn’t mentioned anywhere in the faq section, account info, or website. This information should be easy to find, especially when using the Payless power search tool. This fee should have also been mentioned when I canceled service. I never would have agreed to a “prepaid” service with a termination fee. That fee is a ridiculous $99. They are intentionally withholding billing information. This is theft. It is unacceptable. Every social media platform will have this written, detailed review of Payless power. As other reviewers have mentioned, when you call with a complaint, they put you on hold and the line is eventually disconnected. You have to pretend to be a new customer to actually get a person on the phone. Payless power still has not closed my account, refunded my balance, or removed my bank information. my account is still active nearly two weeks after service was switched to a legitimate electricity company.
Response: Ms Miles- - To recap, you are stating that you signed up with Payless Power but did not understand that you had selected a contracted plan with an early termination fee and that no one advised you of this and that there is no information on the website advising of this . You also are stating that your account has not been closed and money is still being deducted. These are very serious comments and clearly this is a very upsetting situation to you. A review of your account has revealed some information that will hopefully help you. I do see that you enrolled for service online a little over a month ago. Our enrollment process requires each customer to review the terms of the plan they are selecting . Plan details and the electricity facts label are available for your review prior to selecting the plan you are interested in . Once you enroll, an email text with you’re a link to your Terms of Service and other enrollment documents is sent to you. These document are also available in your customer portal under plans and documents . This information is plan specific so it is available on your portal and still can be seen even though you have not been our customer for some time. My records also show the email response to you confirming your intention to close your account. The account was closed at the time you requested and the associate who emailed you specified the early termination fee. We will be happy to cover this information with you and a supervisor will reach out to you today. Published on January 25, 2022
I need to be on a monthly plan!!!
Response: Hello, unfortunately at this time we do not have postpaid service. You are able to treat prepaid like a monthly service by making a large single payment that could last you the 30 days. Published on January 21, 2022
The worst power company in the state of Texas. Overcharge you to death if you’re low income and can’t make the credit for a bigger name company. No incentives, no times thought the day for decreased power consumption. Easily charged me offer $4 a DAY!!!!! Terrible company just looking to eat your hard earned money with the absolute worse customer service reps you can find. All around terrible company for costumers AVOID IF YOU CAN!!!
Response: Mr Garrett- To recap, your comments state you feel that you have been overcharged and you feel Payless Power should offer incentives or times of the day where there are decreased charges. You are not happy with the amount of your daily charges. I can definitely see why you would be upset over your charges for the last couple of days. We saw low temperatures over the weekend and usage has increased for you and other Texas residents due to that . Luckily there should be some relief with this week’s weather . You are correct that Payless Power does not offer free nights and weekends and other types of marketing gimmicks designed to falsely lure in customers . We bundle our rates and do not charge customer fees that are common in the industry. We try to be straight forward and our best rates match the rates of 1 and 2 year contract plans of all of the major providers. A supervisor will reach out to you to go over your bill and ask any questions. We do have offers with cheaper rates than the one you are but yours has the flexibility of not having a long term contract. 888 963 9363. Published on January 18, 2022
They start out by being a great service but as you go on the prepaid account the rates are outrageous, the amount you out on does not last very long I pay three times as much as I would have ever spent with a monthly statement doing prepaid and have to spend 100 dollars to end my contract with them! I would give 0 stars but that’s not a option very angry and frustrated with them at this point!
Response: Hello- You’re comments state that you were satisfied with Payless Power at first but as time goes on it feels like you are paying more and more and that you have paid 3X as much as you would have with a monthly bill. This is very frustrating and you are very angry. Let me say that it’s a very big deal if a customer does not understand their charges and an even bigger deal if they think they are being billed unfairly. Because of that it is very understandable for you to feel the way you do. After reviewing your account I can immediately see what part o f the issue is. You are on an Autopay and Save account but your autopayment attempts have not been successfully processed. This adds a .99 charge to your account each day. You also signed up for a deferred payment plan a while back and this is paid back by deducting and extra $1 per day from the account. Once you repay your DPP and if you fix your autopay issue that will reduce your daily charges by around 30%. The other factor that causes your charges to fluctuate is your usage. Your rate is locked in and has not increased and the plan you selected is our lowest rate and one of the lower ones available from any company presently. I will have a supervisor reach out you to discuss your options and ways to regulate your cost. Please understand that your usage would be the same regardless of your provider choice and your rate is fixed. If you would like to switch from the Autopay plan we can discuss. 888 963 9363. Published on December 17, 2021
Really disappointed with this company they cut my power energy by mistake 4 days before the expected cancellation day and then I have to create a new account just for 4 days and when I call to disconnect the new service they charge me almost $100 for a mistake that it wasn’t my fault but at the end the try to make me feel it was my fault. I don’t recommend this company
Response: Ms Aquayo,- Your comments state that your our representative issued your move out date prematurely which required you to go the process of creating a new account for those 4 days. When you cancelled this new account you were charged the early termination fee. . The is unacceptable and not the way a customer should be treated at any Company. We have done our best to correct this issue by applying a courtesy credit for your trouble as well as refunding the early termination fee to your card. This was automatically applied but would have been refunded by your request. Thanks you for giving us the opportunity to provide service to you . Published on December 01, 2021
This is this shity it’s company there is they charge you so much for what no customer service they are very rude and disrespectful
Response: Thank you for your feedback. We apologize for the experience. Here at Payless Power we strive to treat every customer with professionalism and respect. A supervisor will contact you to discuss your concerns. Published on November 19, 2021
ive been waiting for the rent relief funds to be posted yall should have already gotten the check.
Response: Hello- we would be more than happy to look into that for you. Please contact us at 888-963-9363. Published on November 18, 2021
Paid for services still didn’t get any no stars
Response: Ms Finley- Your review states that you paid to activate your service but you still do not have power so we get a zero star rating. This is a very serious situation and we can definitely see why you would feel that way . We show that your order was sent and accepted by Oncor so there are a couple of things that could be wring . There could be an issue with the breakers or even possibly an incorrect address. Our records show that this review was the first time that the issue was reported so a supervisor is calling you immediately to research the problems and take steps to energize your apartment as quickly as possible. Call us at 888 963 9363 for more information. Published on November 15, 2021
These guys are crooks they continue to bill me after I canceled service and won’t delete my card info
Response: Mr Clinton- You comments state that payless power bills you after you cancelled your service and that our company will not delete your credit card from your account. Having such an understanding would upset anyone and is a serious issue . After reviewing your, account I do see that your credit card was in fact deleted today . I also see that after receive your request to cancel service 10 days ago you were not charged for any additional usage, taxes or fees. You did receive one additional charge for a few cents from underbilled usage from before you cancelled service but then received a credit back for more than that amount this week. I will have a supervisor reach out to ensure that you have a clear understanding of the notifications because they can potentially be confusing. You can also call us at 888 963 9363 with any questions. Published on November 08, 2021