Payless Power Reviews

L S. in Dallas
Published on July 21, 2026

Response: Hi L, thank you for sharing your feedback. We understand your concerns regarding the refund process and recognize the importance of receiving accurate and timely account resolutions. We appreciate you bringing this matter to our attention and would like the opportunity to review your experience and assist further. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM, so we can look into this for you. Published on July 21, 2026

Alma C. in Houston
Published on July 21, 2026

Response: Hola Alma, Gracias por tu calificación de 1 estrella y por compartir tu opinión. Entendemos tu preocupación sobre el cargo adicional de $5 y el impacto que tiene en el costo total de tu servicio. Agradecemos que te hayas tomado el tiempo para hacernos saber cómo te afecta este cargo. Los comentarios de nuestros clientes nos ayudan a entender mejor sus necesidades y experiencias. Si tienes preguntas sobre los cargos o las opciones de pago disponibles, te invitamos a comunicarte con nuestro equipo de Atención al Cliente para revisar tu cuenta y brindarte más información. Gracias por tus comentarios, Alma. Valoramos tu opinión. Published on July 21, 2026

Donald W. in Houston
Published on July 21, 2026

Response: Hi Donald, thank you for the 5-star review! We're glad to hear the process has been good and beneficial for you. We appreciate your feedback and are grateful for the opportunity to serve your electricity needs. If you ever need assistance, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 21, 2026

Christy P. in Spring
Published on July 21, 2026

Response: Hi Christy, Thank you for your 5-star rating and for sharing your feedback. We're thrilled to hear that signing up was a 10 out of 10 experience for you and that the process was easy. We work hard to make getting started as simple and convenient as possible, so it's great to know we met your expectations. We'll continue to provide the reliable service and easy experience our customers value. Thank you for choosing us, Christy! Published on July 21, 2026

Matt B. in Round Rock
Published on July 21, 2026

Response: Hi Matt, thank you for the 5-star review! We're thrilled to hear that managing your electricity needs has been easy and convenient, from using the app to making payments and contacting our team. Your recommendation means a great deal to us, and we appreciate the opportunity to serve you. If you ever need assistance, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 21, 2026

Isabella R. in Houston
Published on July 21, 2026

Response: Hi Isabella, thank you for the 5-star review! We're delighted to hear that our team has been able to work with you and provide the support you need. Your recommendation means a lot to us, and we appreciate your trust in our service. If you ever need assistance, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 21, 2026

Carol S. in Houston
Published on July 21, 2026

Response: Hi Carol, thank you for the 5-star review! We're glad to hear that all is good with the process and that your experience has been a positive one. We appreciate you taking the time to share your feedback and look forward to continuing to serve you. If you ever need assistance, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 21, 2026

Eduardo H. in Columbus
Published on July 21, 2026

Response: Hi Eduardo, Thank you for your 5-star rating and for sharing your feedback. We're glad to hear that you like the web portal and find the payment process easy to use. Providing simple and convenient account management tools is important to us, and it's great to know the portal is helping make your payments quick and easy. We'll continue working to provide a smooth experience for our customers. Thank you for choosing us, Eduardo! Published on July 21, 2026

Corrie W. in Dallas
Published on July 21, 2026

Response: Hi Corrie, thank you for the 5-star review! We're thrilled to hear you consider us "the best service." Your feedback means a lot to us, and we appreciate the opportunity to serve you. If you ever need assistance, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 21, 2026