This company is a low budget scam. They over charge you an throw in all these extra charges. My minimum fee keeps changing it went from 25$ to now 40$ Which I don’t understand why. No one contacts you to notify you of anything changes on your account. The online system hasn’t worked for me since I first started with the company customer service doesn’t know what their doing obviously because I’ve called numerous times about it an it stills hasn’t been resolved. Poor service provider I regret investing any money into this company. It needs to be shut down permanently!! Highly dissatisfied customer.
Response: Danisha- Your comments state that you are upset because no one notified you of changes and your customer portal isn’t working for you. Those are reasonable concerns and it’s easy to see why someone would be upset. Please note that we sent notifications regarding the changes on May 16 and again on May 27 . These changes are necessary to keep our rates manageable in the midst of record energy process across the globe. A supervisor will contact you to rectify the situation with your portal login. Published on June 03, 2022
They have made it to where you have to process a payment of 40 or more to even make a payment which is terrible. In this economy some barely have 20 dollars let’s alone 40 or your lights will be disc if you can not make a 40$ payment. There is also a 9.95 fee for any payment under 75$ unless you are on auto pay. I loved Payless power but this is sad and I can’t believe the company is doing this. They don’t have to worry about having power and paying the fees and the people (us) who have put them in that position not to worry doesn’t care if we struggle with this ridiculous inflation
Response: Mr Perkins- Your comments state that you are unhappy with the new changes. This is understandable but the changes are necessary for us to be able to keep our rates among the lowest available in Texas . We do have options to help you get to a point where you can make larger payments instead of multiple smaller payments. A supervisor will contact you today to discuss. 888 963 9363 Published on June 03, 2022
La peor compañia electrica en Texas El dia de ayer no estuve en mi apt y Mandan mensaje diciendo que tengo saldo de 11 dolares y ahora me aparcen si hubiera menos de 0 Estrella les diera
Response: Estamos verdaderamente agradecidos por probar nuestro servicio. Nos gustaría tener la oportunidad de mejorar la forma en que le servimos a usted y a nuestros otros clientes. ¿Podría comunicarse con nosotros por teléfono o correo electrónico para que podamos obtener más información sobre cómo mejorar? Published on May 24, 2022
My power has been off for 12 hours. I paid these people 7 hours ago and now it’s midnight and me and my kids are just sitting here sweating and still have no power. There is no one to contact or get back to us. Do not recommend this company what so ever. They will leave you and your family high and dry
Response: Mr. Lee- Your comments state that you paid to reconnect your service but 7 hours later our power was still off and you could not contact the company. It is definitely a bad thing if a reconnection is delayed… especially if you have kids. Anyone would upset. A review of your account shows that the reconnection payment was made towards an older terminated account. Once the funds were transferred it looks like services were restored in 1 hour. Please contact us at 888 963 9363 to ensure that there is a new pass word etc on your new account to avoid any issues going forward. 888 963 9363 Published on May 23, 2022
I just sent you guys a message about my electricity I’ve already paid it over an hour ago and it has yet to be turned on what is going on why have I not been restored service yet
Response: Mr Garcia- Your comments state that you paid to reconnect service after hours and were still awaiting service to be restored . This is not a good thing , especially when the Texas heat is in play. I don’t blame you for losing patience. Our records show that your service was restored 1 hour and 50 minutes after the reconnection order was submitted. Please note that most reconnection orders are completed within two hours unless the meter cannot receive and respond to a remote signal . I am glad that this was not the case for you and that your service was restored within the quoted timeframe. If you have any questions after hours you can send an email message to us until 9:00 PM at www.paylesspower.com Published on May 19, 2022
Just switched to this company my balance is $44 and here I am sitting in a dark apartment with the temp in the 90s called they are closed , messaged them no response, my son has asthma and we have no AC I’m so confused tried logging in says my account is inactive! How I just switched to this company Thursday! Tried to add more money and arill no power I literally don’t know what to do
Response: Ms Pacheco- Your comments state that you paid to start service put have no power. Its hot and you have a child with asthma and you don’t know what to do. This is a critical situation and we have been trying to reach you. There is a switch hold on your address from your previous provider. A supervisor has been trying to call and email you in order to advise what is needed to complete your enrollment. Call us at 888 963 9363 for assistance. We are here from 8:30 AM CST to 5:30 PM CST Mon- Sat. Published on May 19, 2022
They suck. 60 dollars worth of lights in 5 days.
Response: Mr Williams- Your comments state that you are angry due to being charged $60 worth of electricity in your first week. Understanding how much power is used at your home on a daily basis can be quite shock to customers who are new to daily billing . That’s not a good thing and the concern is very understandable . One of the benefit of our service is that you can get better insight into what the power consumption is daily , what is consuming power and ways to reduce your cost. Call us at 888 963 9363 and a supervisor can go over your billing and also how you how to confirm the accuracy of your billed readings . 888 963 9363. Published on May 19, 2022
This company is just money hungry they won’t let me protect my account cause I do minimum payment leaving my account balance 1 cent there excuse is I need to put more fund well that all I could do so why should matter and yes this company is the worst we cut power off with kids and they don’t help they try to sound like they want to help but pull out unfortunately we can’t I we Change providers once my switch hold is removed and the people who put good rating they do it for the credit they get worst no customer support and expensive
Response: Mr Montemayor- Your comments express frustration because we have limited options available. These frustrations lead you to believe that our positive reviewers get credits on their accounts . This is not true. Your last couple of years as a Payless Power customer have been a challenging journey. We’ve helped the best we could but you are correct in that we cannot offer you additional assistance beyond what is already available to you automatically if your payments just bring the account to zero. As a prepaid customer , you are required to add fund to your account in advance for your future charges. The last 2 years have been challenging for so many residents in the state due to Covid and the winter storm. The good news is that you have almost made it through . Call us at 888 963 9363 for more information. Published on May 04, 2022
Don’t get this service!!! I REPEAT don’t get this service.. I should have listened to the reviews.. I noticed my usage was getting more and my days shorter.. so I was curious and started looking at the usage chart and for the month of March it showed I used the exact amount for each day.. example each Friday was 39 kilowatts for the whole month and all the other days were the exact same with a different amount for each day but we’re the same each week all the way until the end. So I notified the company and was told my meter malfunctioned Feb 21 and that I was billed correctly for the month of March.. there is no way possible that can happen.. my attorney is already on this.. I refused to let this company get over on me.. don’t fall into this trap.. ???????????????????? bad service.. im only putting one star cause it said I had to fix the highlighted area so I put one when it don’t deserve that..
Response: Mr Cantu- Your comments state that you feel you are being charged fraudulently and so you are calling your attorney. This is based on observations that you made that show each day of the week to be billed the same amount over a period of time. While there are technical issues with your Centerpoint owned meter that may explain this, it us understandable why you would be upset and distrustful. It is our responsibility to answer your questions and provide documentation showing that you have been billed correctly based on the usage recorded by your meter While you have already spoken to supervisors please note that your complaint has been escalated and a supervisor is calling you to discuss next steps. We will provide you a written supervisory review of the billing situation within 10 days and if adjustments to your billing are due they will be made by that time. Please also keep in mind that if you have concerns about Payless Power or any electric provider you may use in the future, you may open a complaint with the public utilities commission at 888-782-8477 or 512-936-7120 Published on April 28, 2022
Im not Im not understanding what y’all are doing, I was given $20 towards my negative bill and paid the $20 back in a day or two and was told even though I paid back my account is on hold because I didn’t call in and tell y’all that Im paying the $20 I don’t think it’s right and now I have to get my lights disconnected because I’m not allowed an $20 extension even though I paid it back
Response: Mr. Reed- Your comments state that you accepted a deferred payment plan and feel that you paid it off in full shortly thereafter, presumably by making a payment. Now you are confused why there is still a switch-hold on your account. It is not a good thing when there is a misunderstanding of this type and we realize how frustrating that can be . A supervisor will call you to review your account and determine what options we have to rectify your issue. You can also call us at 888 963 9363 for immediate assistance . Published on April 18, 2022