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Payless Power Reviews
Read reviews from Payless Power customers
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I wish There was better education on the browser. It seems that I always get an error of fraud saying that I have out on my end. The agent never explained it will help me go through the correct way.
Response: Thank you for taking the time to leave us with your feedback, Queara. Payless Power recognizes how crucial it is for customers to access their accounts via the My Account Portal, and we want to assist you with this issue. If you are receiving an error advising you of a “Blocked for Fraud Prevention”, then we recommend that you go to the privacy settings of your web browser and clear the stored cache and cookie data it saves. If you need further assistance with this matter, or anything else, please reach out to us at 1-888-963-9363 Published on February 06, 2025
I wish There was better education on the browser. It seems that I always get an error of fraud saying that I have out on my end. The agent never explained it will help me go through the correct way.
Response: Thank you for taking the time to leave us with your feedback, Queara. Payless Power recognizes how crucial it is for customers to access their accounts via the My Account Portal, and we want to assist you with this issue. If you are receiving an error advising you of a "Blocked for Fraud Prevention", then we recommend that you go to the privacy settings of your web browser and clear the stored cache and cookie data it saves. If you need further assistance with this matter, or anything else, please reach out to us at 1-888-963-9363 Published on February 06, 2025
Too expensive!!!
Response: Thank you for reaching out to us about this issue, L'Ernesto. We see you have concerns with the current cost of your electricity services, and know why that would be frustrating. Customers can always review the billing they receive, as well as a breakdown of their charges on the My Account Portal at paylesspower.com If you need further assistance, please reach out to us at 1-888-963-9363 Published on February 06, 2025
This company is knowingly stealing from my family I’ve asked my rate be honored and still can’t get a response but then get emails asking me my experience with customer support when there was none.
Response: Thank you for reaching out to Payless Power for this issue, Santos. We understand that you are experiencing issues with your services and your rate. It's understandable how this can be frustrating, especially if you need assistance. We will have a manager reach out to help you. Published on February 05, 2025
This company is knowingly stealing from my family I’ve asked my rate be honored and still can’t get a response but then get emails asking me my experience with customer support when there was none.
Response: Thank you for reaching out to Payless Power for this issue, Santos. We understand that you are experiencing issues with your services and your rate. It's understandable how this can be frustrating, especially if you need assistance. We will have a manager reach out to help you. Published on February 05, 2025
If I can rate zero stars I would this company absolutely is not a choice for those who seek great service. They do not offer 24/7 customer service so when you’re power goes out they will put a lock on your account and you are not able to pay
Response: Hello Tyler, and thank you for your feedback on this issue. We understand how important being able to contact a live representative is, especially if your services are shut off for any reason. If you need to speak with a live representative, you can reach out to us from Monday through Friday between 9AM and 5PM. You can also reach out to us after hours via email, which are available Monday through Friday, from 5PM to 9PM 9:00 AM to 5:00 Pm on Saturday 11:00 AM to 8:00 PM on Sunday Published on February 06, 2025
Charge too much, no payment plans. Wouldn’t recommend
Response: Thank you for contacting us about this matter, Shannon. We know that it is important to know what options you may have available when you need assistance. In regards to a Deferred Payment Plan, customers can only set one up at a time. If your balance is positive ,or you have a current outstanding balance on a Deferred Payment Plan, then you will not be eligible for one. If you have any questions, please reach out to us at 1-888-963-9363 Published on February 06, 2025
It never fails. It goes up every time we are using less and less of the lights and power. We have turned the heater down and our usage average continues to go up per day. Is there something I missed in the wording of the agreement because I did not see any part about escalating Costs of power per day? I started very conservative and was using $9.30 per day average power per day. now I’m even using less electricity than that and I have exceeded $14.93 per day for power. This utilities provider is clearly not helping people like this.
Response: Thank you for reaching out to Payless Power about this issue, Marichal. We can understand why you may have concerns with your current billing and electricity services, and we want to help you better understand your billing. Payless Power charges its customers based on the amount of electricity that they consume, with higher usage being reflected in a higher billing. Winter time is typically when customers see a spike in the electricity they consume, especially as their appliances work harder against the cold air than they normally would. If you are concerned about the usage that you are being charged with, we strongly recommend that our customers utilize the smartmetertexas.com website. This will break down your consumption into 15-minute intervals, so you understand when exactly you are consuming the most amount of electricity. For further assistance, please contact us at 1-888-963-9363 Published on February 06, 2025
Worst company. Save your money this is literally a scam.
Response: Thank you for your feedback, Michelle. If you have any issues or concerns with your services, you can reach out to us at 1-888-963-9363 Published on February 06, 2025
I am not happy with the service at all. I am spending way too much in just less than a month I have paid 251 dollars for electric when I would be paying 130 max with another electric company. It says my watts go up to 74 at times which I feel is incorrect since I am not home through the days and turn off the ac/heat and etc. once my 6 months is up I will not be using your company again and I would not recommend it to anyone else.
Response: We appreciate you for your feedback about this matter, Marissa. We understand how important your billing is to you, especially if you're not satisfied with recent charges. Payless Power customers can always review their billing through the My Account Portal available at paylesspower.com We also recommend that customers utilize the smartmetertexas.com website, so they can easily track their usage down to 15-minute intervals. Should you need any other assistance, you can reach out to us at 1-888-963-9363 Published on February 06, 2025
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
