Payless Power Reviews
Read reviews from Payless Power customers
Great service no problems
Response: Hi Enedolio, Thank you for taking the time to share your experience with us! We’re glad to hear that everything went smoothly and that you received great service. It’s always encouraging to know when things go right, and your feedback helps us continue delivering the kind of service our customers deserve. Published on July 17, 2025
Great service I love it !
Response: Hi Hseila, Thank you so much for sharing your experience! It’s wonderful to hear that you loved the service — that kind of feedback truly energizes our team. We’re always listening closely to what our customers value most, and your kind words reinforce that we’re on the right track. Knowing that our service made a positive impact for you means a lot. Published on July 17, 2025
Quick Easy && Cheap Absolutely Love It
Response: Hi Sasha, Thank you for sharing your experience with us! We hear you — quick, easy, and affordable is exactly what we aim for, and it’s fantastic to know that’s what you received. It’s clear that convenience and value made a big impact for you, and we truly appreciate you taking the time to let us know. Your feedback helps reinforce what matters most to our customers. Published on July 17, 2025
Love Payless Power safes me money
Response: Hi Joanna, Thank you so much for sharing your experience! It’s great to hear that Payless Power is helping you save money—that’s exactly what we aim for. We understand how important it is to have a power provider that fits your budget without compromising on reliability. Your feedback reinforces why we do what we do, and it’s always encouraging to know we’re making a difference. Published on July 17, 2025
Fast customer service and very polite
Response: Hi Sandra, Thank you so much for taking the time to share your experience! We’re glad to hear that our customer service team was both fast and polite—that’s exactly the kind of experience we aim to deliver. It means a lot to know that the service stood out to you. Your feedback helps us continue to provide the kind of support our customers deserve. Published on July 17, 2025
The most expensive energy provider. I switched from TXU to Payless power but it turned out to be worse. It hurts to pay $20 dollars almost every 3 days and having to pay close to or more than $300 a month plus every few they charge for not paying the $75 they request. After September no more Payless power.
Response: Hi Salvador, Thank you for sharing your experience. We understand how important it is to feel confident in your energy provider, especially when you're trying to manage costs and make a change for the better. We hear your concerns about the frequency and amount of your payments. During the summer months, especially in Texas, energy usage can rise significantly due to increased air conditioning use, which can lead to higher bills—even on prepaid plans. That said, we know it’s frustrating when the numbers don’t match your expectations. Your feedback is important, and we’d like to take a closer look at your account to see if there are ways we can help—whether that’s reviewing your usage patterns or offering tips to reduce your energy consumption during peak heat. Please feel free to reach out to our customer care team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 17, 2025
Fast and easy. Good prices to be a prepaid service
Response: Hi Tomas, Thank you for taking the time to share your experience! It’s great to hear that the process felt fast and easy for you—that’s exactly what we aim for. You also mentioned the pricing stood out to you, especially for a prepaid service. That kind of feedback really helps us understand what matters most to our customers. Published on July 17, 2025
Expensive and too quick to cut off service.
Response: Hi Elorm, Thank you for taking the time to share your experience. We understand your concerns about the cost and the timing of the service interruption, and we appreciate you bringing this to our attention. We recognize that service usage can naturally increase during certain weather conditions—especially during extreme heat or cold—which can sometimes lead to higher charges than expected. We know how important it is to feel in control of your service and your spending. Please feel free to reach out to our customer care team at 1-888-963-9363 during standard business hours to discuss any questions or concerns you may have. Published on July 17, 2025
A reasonal rate and excellent updates. Easy payment method. No complaints.
Response: Hi Robby, Thank you for taking the time to share your experience with us! We’re so glad to hear that you found our rates reasonable, appreciated the updates, and enjoyed the ease of our payment process. It’s always encouraging to know when our efforts to keep things simple and transparent are making a difference. Your feedback reinforces what we strive for every day—clear communication, fair pricing, and a smooth customer experience. Published on July 17, 2025
I like being reminded of my daily consumption and the easy that is to pay and check my account
Response: Hi Eduardo, Thank you for sharing your experience! It’s great to hear that the reminders about your daily consumption and the ease of checking and paying your account are working well for you. That kind of convenience can really make a difference in staying on top of things. Published on July 17, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
