The process was simple and fast…
Response: Thank you Lamonte for the feedback! Published on July 19, 2024
No comment I have nothing to discuss
Response: Thank you for rating Payless Power! Published on July 19, 2024
Good service straight toward really
Response: Thank you Tyriek for the 5 star review! Published on July 19, 2024
I Love PayLess Power I’ve Had It For 3+ Yrs Rates Are Great I Save So Much Money Thanks To Payless. I Recommend Them To All My Friends, And Anyone Who Is Looking To Save Money On Something We All Must Have I Love It Here 11/10
Response: Thank you so much for the awesome feedback! Published on July 19, 2024
To log in the website is not easy access. I done reset my password 7 times and still can’t log in. Still haven’t received a confirmation email so I could receive my keys to my house on time. I paid for services already and THIS IS A INCONVIENCE. Please get customer service reps that understands how to problem solve and not ask redundant questions. Hold time is terrible
Response: Mr. Fields, We apologize for the inconvenient regarding accessing the customer portal upon enrollment. My records show that you received assistance from a supervisor. Please let us know if we can provide any additional support. Published on July 17, 2024
Information isn’t up to date. They’re 2 days behind on billing, and they’ll turn your lights off even if you make a payment! If you can get regular lights you should cause pay as you go ends up costing more monthly, and you can’t reach customer service as easily.
Response: Hello- Your review states that Payless Power billing isn’t up to date and is 2 days behind. You also state that you have been disconnected even though you made payment. These issues can be very concerning but there are pretty straightforward explanations. Yes, Payless Power bills 2 days in arrears. Any pre-paid company does this because of the timing that your local utility provides daily meter data. For example, we will receive a meter read from your usage from Monday on Tuesday evening. Then the billing is calculated overnight and an email or text is sent to you Wednesday morning. All prepaid companies have the same schedule because the local utility send the reads out to everyone at the same time. There is no way to expedite this . There are only 2 scenarios in which you would be disconnected after making your payment: 1.) you made a cash payment and the amount was less than the minimum required payment. 2.) you paid the correct amount but the payment posted after the disconnection request already went out. Both instances can be avoided by reviewing the daily invoice you receive in the morning and making the minimum required payment before 12:00 noon that day. Published on July 17, 2024
I just paid my light bill today and I came home to my lights being off after I just paid my money to this company Now I’m home which is after five and they’re closed and there’s no way for me to get in contact with them so basically I’m gonna be without lights the whole night until tomorrow morning I’m highly upset
Response: Hello- Your review states that you made a payment however you came home to find your lights were off and our call center was closed. That’s no doubt incredibly upsetting and rightfully so. I do not see a disconnection on the day of your review. I do see one a couple of days prior though, so I assume that is what you are referring to . I see that a disconnection order went out that afternoon and a payment was made with a representative a couple of hours later which resulted in a reconnection order being generated. However, the order was not completed until the following afternoon. You were able reach a representative for assistance that evening via email and another reconnection order was submitted. Our records show that services were restored the following afternoon. A supervisor will reach out to you to discuss. Published on July 17, 2024
They billed me since Hurricane Beryl hit Galveston Monday. I have been without power since Monday and power has just came back on a couple of hours ago. They have been taking from my account since Monday. Different amounts each day. Will be calling tomorrow. Why are they still in business and overlooked? I will be looking further into this. This isn’t right on so many levels. -We The People.
Response: Hello- Please note that as a pre-paid provider, our systems our systems are designed to take meter data as provided by Centerpoint, and calculate your daily charges based off that. Centerpoint’s metering systems are designed to assume that if a meter stops providing usage data, that it is actually working… just unable to submit the data. When a natural disaster such as Beryl hits, Centerpoint’s system will unfortunately assume that meters at homes affected by the event are actually still energized, and an estimate is generated. Centerpoint sends this estimated meter read to Payless Power, and we calculate charges based on this just like we do every day. This can be highly alarming to a customers …especially of they are without power for an extended period of time. The good news is that Centerpoint also has a mechanism to correct this. They will generate a monthly meter read at the end of a customer’s 30-day billing cycle and send it to Payless Power. If there is a difference between that monthly read and what you were billed daily, the system will make an automatic adjustment in the form of a credit. This same methodology applies to monthly billed post-paid service as well but its hardly ever noticed because everything is usually adjusted by the time the bill is mailed. However, with daily billed plans, it can be alarming and impactful. Rest assured, that any energy related charges billed to you during the storm outage should be automatically adjusted at the beginning of your next billing cycle. If you cannot wait for this to occur, call us ta 888 963 9363 and we can apply temporary solution until the new billing cycle begins. Published on July 17, 2024
Tengo una queja se puede saber por qué me siguen cobrando la luz de el lunes martes normal cuando tengo tres días sin luz. Que les pasa eso es estar robando necesito saber por qué me entran cobrando que estoy gastando luz cuando estoy en una situación sin respuesta por el uracan que paso y me siguen descontando días que nooooo e tenido luz explicación
Response: Hola: tenga en cuenta que, como proveedor de prepago, nuestros sistemas están diseñados para tomar los datos del medidor proporcionados por Centerpoint y calcular sus cargos diarios en base a ellos. Los sistemas de medición de Centerpoint están diseñados para asumir que si un medidor deja de proporcionar datos de uso, en realidad está funcionando... simplemente sin poder enviar los datos. Cuando ocurre un desastre natural como Beryl, el sistema de Centerpoint desafortunadamente asumirá que los medidores de las casas afectadas por el evento todavía están energizados y se genera una estimación. Centerpoint envía esta lectura estimada del medidor a Payless Power y calculamos los cargos en función de esto, como lo hacemos todos los días. Esto puede ser muy alarmante para los clientes... especialmente si están sin electricidad durante un período prolongado. La buena noticia es que Centerpoint también tiene un mecanismo para corregir esto. Generarán una lectura de medidor mensual al final del ciclo de facturación de 30 días de un cliente y la enviarán a Payless Power. Si hay una diferencia entre esa lectura mensual y lo que te facturaron diariamente, el sistema hará un ajuste automático en forma de crédito. Esta misma metodología también se aplica al servicio pospago facturado mensualmente, pero casi nunca se nota porque generalmente todo se ajusta en el momento en que se envía la factura por correo. Sin embargo, con los planes de facturación diaria, puede resultar alarmante e impactante. Tenga la seguridad de que cualquier cargo relacionado con la energía que se le facture durante el corte por tormenta se ajustará automáticamente al comienzo de su próximo ciclo de facturación. Si no puedes esperar a que esto ocurra, llámanos al 888 963 9363 y podremos aplicar una solución temporal hasta que comience el nuevo ciclo de facturación. Published on July 17, 2024
This company sucks 15-16 dollars a day on prepaid electricity is insane it’s just me and my wife we are never home we both work we keep our lights off all day and night everything unplugged and yet we have spent at least 400 in a month in electricity we will be switching !!!
Response: Mr. Clay- To recap you are stating that being charged $15 to $16 per day even though you are never home and you unplug everything. I can see where something like that would be alarming, so I have done a quick review of your billing. While your daily charges occasionally are greater that $15 per day (this has happened twice in the last 30 days) they have not reached the $16 mark. They are high however, but this is not due to Payless Power’s rate being much higher than other options in your area. Your rate is very competitive with any Company out there, but you do have some things that add a couple of dollars per day to your charges. One is a daily payment plan deduction, and the other is due to making payments under the minimum $75 payment amount . If you can manage to make a payment of $75 you can avoid the minimum payment fee listed on your terms of service. Also please note that regardless of which provider you use, the meter read will be the same because AEP Texas owns the meter and performs the reads . For example, if Payless Power billing your tomorrow for 70 KWH, you would be billed for that same amount even if you had a competitor providing your service. If you log into your customer portal you can see a “usage insights’ graph at the bottom of the page that shows daily, hourly and monthly usage as well as high and low daily temperatures. Day by day what it is showing is lower usage at night and in the early morning with higher usage in the afternoon and early evening. This is pretty common at a Texas home in the summer and indicates HVAC use but of course only you would be able to tell what’s on in the home. If you want a more detailed breakdown, you can register at www.smartmetertexas.com and it can show you your usage in 15-minute increments. Published on July 17, 2024
