Yes I appreciate your set
Response: Thank you Don for the 5 star review! Published on March 15, 2024
Easy to keep track of daily power usage. Straight forward, clear and simple billing process
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on March 06, 2024
Easy online payment
Response: Glad we can make it easy as possible! Published on March 06, 2024
Great and cheap company
Response: Thank you for being a great customer! Published on March 06, 2024
Very easy and convenient!!
Response: Thank you for the 5 star review! Published on January 08, 2024
Serivice is good
Response: Thank you Derrick for the feedback it's greatly appreciated! Published on January 08, 2024
It’s a very easy process
Response: Thank you Angel glad we can make your experience easy as possible. Published on January 08, 2024
Easy straightforward website to navigate. Clear frequent communications and updates regarding usage, account balances, payments etc. Great company.
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on January 04, 2024
Great fast and convenient
Response: Thank you for the feedback it's greatly appreciated! Published on September 19, 2023
There’s really only one thing I dislike and that’s the $5 charge for not adding $75 when adding money to my account. To clarify, the minimum amount you must add is $75 and if you only have $60 and you pay that, then $55 is add to your account and you’re charged $5 for not making the minimum payment. Otherwise I love it. I get constant notifications letting me know what my balance is and how many days I have left making it easy to budget for my next payment.
Response: Mr. Singleton- Thank you for your comments. The minimum usage fee can be impactful for same customers, but we do have a way to avoid it and make smaller payments. If you enroll in autopay n the system will allow you post payments as low as $40 with no fee. Just log on to your Payless Power My Account Portal to enroll or update autopay settings. 888 963 9363 Published on September 11, 2023