Payless Power Reviews
Read reviews from Payless Power customers
Would recommend to anyone who needs an emergency or easy electricity
Response: Hi Pilar, Thank you so much for sharing your experience! It’s great to hear that our service was able to meet your needs—whether in an emergency or just for a simple setup. We understand how important it is to have reliable electricity when you need it most, and we’re glad we could be there for you. Your recommendation means a lot to us, and we’re always looking for ways to make things even easier and more efficient for our customers. Published on October 15, 2025
Easy to use, however usage is fluctuating even after consistent on use. Overall highly recommended.
Response: Hi Muhammad, Thank you for sharing your experience! It’s great to hear that you find the product easy to use and would recommend it—your feedback means a lot. We understand how fluctuations in usage can be puzzling, especially when your habits seem consistent. Even small changes—like leaving lights on a bit longer or shifts in outdoor temperatures affecting your AC—can cause noticeable differences. These variations are completely normal and often reflect how responsive the system is to real-world conditions. If you’d like, we can walk through your usage patterns together and explore ways to optimize consistency. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM with any questions you may have. We're here to help you get the most out of your experience. Published on October 08, 2025
I wish y’all could integrate Google pay as an option. On the website.thanks
Response: Hi Aaron, Thank you for taking the time to share your feedback. We hear you—having Google Pay as a payment option would definitely add convenience for many customers like yourself who prefer digital wallets. We understand how important it is to have flexible and seamless payment methods. While Google Pay isn’t currently available on our website, we do offer several other ways to make payments, including: Online through the MyAccount portal Over the phone via our automated system or with a live representative (Monday–Friday, 9:00 AM–5:00 PM) Cash payments through MoneyGram using receive code 14715 Your suggestion is valuable, and we’ve shared it with our team for future consideration as we continue improving our services. Published on October 02, 2025
Very fast. Good customer service
Response: Hi Crystal, Thank you for sharing your experience with us! It’s great to hear that you received fast service and felt supported by our customer care team. We’re always listening closely to feedback like yours because it helps us understand what’s working well and where we can continue to grow. Your mention of good customer service really stands out, and we’re glad that our team was able to meet your expectations. Published on September 23, 2025
jkyjytjhtjkkhgkjkgjgljklhgiug,hfdnfgxcgfdxbfdxbdfxbdfngf jnbmkjhlkhjihuglkjhguykhfjgfchhjcggfhxfxngxcgh cdhgfjcxgfnbchhgc
Response: Hi Patrick, Thank you for taking the time to leave a review — we truly appreciate your feedback. While your message came through a bit unclear, we can tell you took the time to share your experience, and that means a lot. We’re listening closely and want to make sure everything went smoothly for you. It’s great to see you gave us a 4-star rating, which suggests there’s something we did well, and maybe something we could improve. If there’s anything specific you’d like to share — whether it’s a suggestion, concern, or even a small detail — we’re here and ready to help. Published on September 22, 2025
Just signed up today. I’ll get back to you on how it goes. I only gave 4 stars because I couldn’t sign up online and it took 30 mins and 4 reps to complete the process. The 4 reps didn’t bother me but 30 mins was a little long. Smiling, Marc
Response: Hi Marc, Thank you for sharing your experience with us! We’re listening closely, and it’s helpful to know that while you didn’t mind working with multiple reps, the 30-minute sign-up process felt a bit long. That kind of feedback gives us a clear opportunity to improve. We understand how valuable your time is, and we’re actively working on streamlining our online sign-up process to make it faster and more convenient. Your insight helps us prioritize that effort. We’re excited to have you on board and look forward to hearing how things go from here. Published on September 16, 2025
Good and kinda hard to understand but it’s fine
Response: Hi Janise, Thank you for sharing your thoughts with us. We hear you — it sounds like the experience was a mix of helpful and a bit challenging to follow at times. We understand how important clarity is, especially when you're trying to get things done quickly and confidently. Your feedback helps us recognize where we can improve to make things smoother and more intuitive for everyone. We’re always working on ways to simplify and enhance the experience, and your input is a valuable part of that process. If there’s anything specific that felt unclear or could be improved, we’d love to hear more so we can better support you and others moving forward. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM with any questions or concerns you may have. Published on September 10, 2025
Yes I would good service
Response: Hi Lapoleon, Thank you for taking the time to share your feedback! We hear you—and it’s great to know you received good service. It’s always encouraging to see that our efforts are making a positive impact. We truly value your experience and want to keep that momentum going. Published on September 02, 2025
So far so good !!(
Response: Hi Nicolas, Thank you for sharing your experience with us—it's great to hear that things are going well so far! We’re always listening closely to feedback like yours because it helps us understand what’s working and where we can keep improving. Your comment tells us we’re on the right track, and we’re glad to be meeting your expectations at this stage. Published on September 02, 2025
Unable to talk to an agent for over an hour. Waited for a call back. Had a question about the plan I selected.
Response: Hi Roy, Thank you for sharing your experience. We understand how important it is to get timely support, especially when you have questions about your plan. It sounds like you were expecting a quicker connection and didn’t receive the callback as soon as you hoped—that can definitely be frustrating. We’ve recently seen shorter hold times, so to help ensure you reach an agent promptly, we recommend calling during our standard business hours: Monday through Friday, 9:00 AM to 5:00 PM. This is typically when our team is most available and can assist you directly. If you still have questions about your plan, we’d love to help clarify everything for you. Please don’t hesitate to reach out again during those hours—we’re here to support you. Published on August 25, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
