Payless Power Reviews
Read reviews from Payless Power customers
It is good customer service
Response: Hi Joseph, thank you for sharing your thoughts with us! It’s great to hear that you experienced good customer service. We truly value feedback like yours because it helps us understand what’s working well. Published on January 02, 2026
I really like the convenience of the pay as you go. It makes it easier for me to pay my bill instead of having one huge bill. I really like Payless power! It’s convenient and it helps to know how much electricity I am consuming everyday.
Response: Thank you so much for sharing your experience! We’re thrilled to hear that our pay-as-you-go plan makes things easier for you and helps you stay on top of your energy usage. Convenience and transparency are exactly what we aim to provide, so it’s great to know it’s working for you. We truly appreciate your support and look forward to continuing to serve you! Published on December 28, 2025
I moved in and needed electric ASAP. I was sleeping in the floor with two little kids throw blankets layered in like 5 layers of cold testing to keep warm. They had my light in Monday morning. I did have to sleep like that all weekend but since then I’ve had no problems. Should probably try to look towards opening a weekend line though.
Response: Hi Alyssa, Thank you for sharing your experience with us. Moving in and needing electricity right away can be stressful, especially with little ones and cold weather. It’s great to hear that once your service was connected, everything has been running smoothly. We appreciate your suggestion about weekend availability—it’s an important point. While we don’t currently have a weekend phone line, we do offer after-hours email assistance during extended times: Monday–Friday from 5:00 PM to 9:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 11:00 AM to 8:00 PM. You can reach us anytime through our contact page https://paylesspower.com/contact-us/, and our team monitors those messages closely to help as quickly as possible. Published on December 17, 2025
A good company, easy to make payments.
Response: Hi Sanjuanita, Thank you for sharing your thoughts with us! It’s great to hear that you find our company reliable and that making payments has been easy for you. We truly value feedback like yours because it helps us understand what’s working well for our customers. Published on December 16, 2025
When will my lights be turned on
Response: Hi Johnathon, I understand how important it is for you to know when your lights will be turned on. Starting new service typically takes about 4–6 hours for the Transmission and Distribution Service Provider to complete the process. If this is a reconnection for an already established service, it’s usually done within 2 hours. To make sure everything moves as quickly as possible, you can confirm that your account setup is complete and there are no pending requirements. If everything is in order, your service should be activated within the expected timeframe. Please don't hesitate to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on December 01, 2025
Very easy enrollment
Response: Hi Travis, Thank you for sharing your experience! It’s great to hear that the enrollment process felt easy for you—that’s exactly what we aim for. Your feedback confirms that our efforts to make things straightforward are working, and that means a lot to us. Published on November 24, 2025
So far so good much better rates than previous company
Response: Hi Johnnie, Thank you for sharing your experience with us! It’s great to hear that our rates are working out better for you compared to your previous company. We understand how important it is to find a plan that fits your needs and budget, and we’re glad we could provide that value. Published on November 24, 2025
So far so good much better rates than previous company
Response: Hi Johnnie, Thank you for sharing your experience with us! It’s great to hear that our rates are working out better for you compared to your previous company. We understand how important it is to find a plan that feels fair and fits your needs, and we’re glad we could provide that value. Published on November 20, 2025
Fairly Straightforward and simple to fill out registration. I really need a longer term contract at this rate or lower but I’ll take the 3 mo if that’s all available for now. Thank you.
Response: Hi Rosemary, Thank you for sharing your thoughts! It’s great to hear that you found the registration process straightforward and simple — we always aim to make things as smooth as possible. We understand how important it is to find a contract option that fits your needs, especially when it comes to long-term value. You’re not alone in wanting more flexibility at a preferred rate, and we appreciate you bringing that up. We do offer longer-term contracts — including 6- and 12-month options — that may align better with what you’re looking for. To explore these plans and see what might work best for you, please give our Customer Care Team a call at 1-888-963-9363 during standard business hours (Monday through Friday, 9:00 AM to 5:00 PM). They’ll be happy to walk you through the available options. Published on October 27, 2025
Fairly Straightforward and simple to fill out registration. I really need a longer term contract at this rate or lower but I’ll take the 3 mo if that’s all available for now. Thank you.
Response: Hi Rosemary, Thank you for sharing your thoughts! It’s great to hear that you found the registration process straightforward and simple — we always aim to make things as smooth as possible. We understand how important it is to find a contract option that fits your needs, especially when it comes to long-term value. You’re not alone in wanting more flexibility at a preferred rate, and we appreciate you bringing that up. We do offer longer-term contracts — including 6- and 12-month options — that may align better with what you’re looking for. To explore these plans and see what might work best for you, please give our Customer Care Team a call at 1-888-963-9363 during standard business hours (Monday through Friday, 9:00 AM to 5:00 PM). They’ll be happy to walk you through the available options. Published on October 27, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
