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Payless Power Reviews

Read reviews from Payless Power customers

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Such an easy and FAST payment center.

Response: Glad we can help!!(: Published on March 30, 2018

âś…Great

Response: Thank you for being a great customer!(: Published on March 30, 2018

Great service

Response: Thank you for being a great customer! Published on March 30, 2018

Great service

Response: Thank you, for being a great customer!! (: Published on March 30, 2018

Im paying all bills by myself and its really hard taking care od my elderly grandma and 2 kids i just needed something that wouldn’t be do high…

Response: Hi Dianna, We appreciate you trusting Payless Power with your electricity. Make sure you utilize our 20% discount by keeping an account balance of at least $35...that can go a long way to saving money and having more electricity to use! Published on January 30, 2018

Been a loyal customer with Payless Power since 2014. Customer Service reps are always very friendly and soooo helpful (except for only one time, I got one that thought she owned the place….). They want to help you not just take your money, and if you are in a bind with your electricity, they will help you and not make you feel like a bum.

Response: Stephanie, Thank you for the kind words! Our customer service representatives work hard to support you as best we can. We hope that our daily balance alerts give you the flexibility to know when you need to make a payment as well as give you transparency. We appreciate you!

I love Payless Power! I like knowing what my family and I use daily! BUT the new notifications and changes are difficult to keep up with!
I liked my 1 text at 7am updates of the balance. Here is is 2pm and I just got 2 texts and 2 emails letting me know that my acct is below $0.00!!
11am is when they start doing disconnects, so I’m in a little bit of a panic mode trying to reach customer! I’m in que to speak to someone, there are 29 customers before me.
I’m getting too many notifications, yesterday I got 3 texts and 3 emails.
When before, like I said, I used to only get 1.

Response: Jessica, Thank you for letting us know that our daily alerts are beneficial for you and your family! Over the past few weeks, we have been changing our types of message and the types of alerts you receive at certain parts of the day. If you feel like you are receiving too many, call us at 888-963-9363 and we can update your account to receive only texts or only emails.

New page makes it impossible to make payments. Getting in contact with payless impossible it all goes back to main page. Good luck getting return response. To sign up they sign you up 7am on to try to call them your lucky if you catch them at 9am.

Response: Israel, Thank you for the feedback about the difficulty of making a payment on the new website. We have been making some edits, so you should no longer encounter that problem. If you do, please contact us at 888-963-9363. We have added new customer service representatives to our staff to make sure we can take all calls in a timely manner.

Thank you for working with me I have changed my pervious 1 star to 4 stars. I am glad we were able to compromise a deal, and I hope that we continue to have a great communication with each other. 🙂

Response: Victoria, We appreciate your recommendations! Keep answering the weekly Facebook trivia questions...who knows, one of these days it may just pay off!

We appreciate the low payments for using electricity. We was paying almost double from the previous electricity company.

Response: Angela, This is great news! At Payless Power, we want our rates to be as competitive as possible, while also providing transparency with the daily alerts that go out to our customers. As long as you keep an account balance of $35 or more, you will receive a 20% discount too!

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*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.

About Payless Power

Payless Power wants to be your Texas electric company.

Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.

We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.

Our Awards
Texas Electricity Ratings award
Top 3 Best REP in Texas - 2024
Innovator Awards
The Best Place for Working Parents
NICE/inCONTACT award
Best Cloud Implementation
Texas Electricity Ratings Award
Gold Tier Award - 2023