Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
3rd or 4th month in, so far ok
Response: Hi Jack, thank you for taking a moment to share your experience. It’s great to hear that things have been going smoothly during your past few months with us. Knowing that your service has been working well so far helps us understand what’s meeting your expectations. If anything ever changes or if there’s something we can do to make your experience even better as you continue with us, we’re here and ready to help. We appreciate you being with us! Published on February 02, 2026
Only had it for a week now, I like it, tells me and reminds me when is close to being due.
Response: Hi Miranda, Thank you for taking a moment to share your experience with us. It’s great to hear that you’re liking the service so far and that the reminders about upcoming due dates are helpful for you. Having tools that keep things simple and on track is something we work hard to provide, and your feedback shows that it’s making a difference. If you ever have questions or notice anything we can improve as you continue using the service, we’re always here to support you. Published on January 23, 2026
So easy!i great customer service! Love it
Response: Hi Sara, Thank you so much for sharing your experience! It’s wonderful to hear that everything felt so easy and that our customer service stood out to you. We work hard to create a smooth, supportive process, and feedback like yours lets us know we’re on the right track. Published on January 19, 2026
Easy to use. But I’m having trouble seeing where I can choose my plan. I see plan choices, but when I click on them, nothing happens.
Response: Hi Charla, Thank you for sharing your experience with us. It sounds like you’re finding the platform easy to use overall, which is great to hear, but I understand how frustrating it can be when the plan selection isn’t working as expected. I appreciate you pointing this out—it helps us ensure everything runs smoothly. To get this resolved quickly, our Customer Care Team is ready to assist you with selecting your plan. You can reach them at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. They’ll walk you through the steps and make sure your plan is set up without any issues. Published on January 05, 2026
It is good customer service
Response: Hi Joseph, thank you for sharing your thoughts with us! It’s great to hear that you experienced good customer service. We truly value feedback like yours because it helps us understand what’s working well. Published on January 02, 2026
I really like the convenience of the pay as you go. It makes it easier for me to pay my bill instead of having one huge bill. I really like Payless power! It’s convenient and it helps to know how much electricity I am consuming everyday.
Response: Thank you so much for sharing your experience! We’re thrilled to hear that our pay-as-you-go plan makes things easier for you and helps you stay on top of your energy usage. Convenience and transparency are exactly what we aim to provide, so it’s great to know it’s working for you. We truly appreciate your support and look forward to continuing to serve you! Published on December 28, 2025
I moved in and needed electric ASAP. I was sleeping in the floor with two little kids throw blankets layered in like 5 layers of cold testing to keep warm. They had my light in Monday morning. I did have to sleep like that all weekend but since then I’ve had no problems. Should probably try to look towards opening a weekend line though.
Response: Hi Alyssa, Thank you for sharing your experience with us. Moving in and needing electricity right away can be stressful, especially with little ones and cold weather. It’s great to hear that once your service was connected, everything has been running smoothly. We appreciate your suggestion about weekend availability—it’s an important point. While we don’t currently have a weekend phone line, we do offer after-hours email assistance during extended times: Monday–Friday from 5:00 PM to 9:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 11:00 AM to 8:00 PM. You can reach us anytime through our contact page https://paylesspower.com/contact-us/, and our team monitors those messages closely to help as quickly as possible. Published on December 17, 2025
A good company, easy to make payments.
Response: Hi Sanjuanita, Thank you for sharing your thoughts with us! It’s great to hear that you find our company reliable and that making payments has been easy for you. We truly value feedback like yours because it helps us understand what’s working well for our customers. Published on December 16, 2025
When will my lights be turned on
Response: Hi Johnathon, I understand how important it is for you to know when your lights will be turned on. Starting new service typically takes about 4–6 hours for the Transmission and Distribution Service Provider to complete the process. If this is a reconnection for an already established service, it’s usually done within 2 hours. To make sure everything moves as quickly as possible, you can confirm that your account setup is complete and there are no pending requirements. If everything is in order, your service should be activated within the expected timeframe. Please don't hesitate to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on December 01, 2025
Very easy enrollment
Response: Hi Travis, Thank you for sharing your experience! It’s great to hear that the enrollment process felt easy for you—that’s exactly what we aim for. Your feedback confirms that our efforts to make things straightforward are working, and that means a lot to us. Published on November 24, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
