Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
Payless has help me so much with the exrimp low prices and it just puts joy in my heart that my electricity is in good hands!!
Response: Hi Alexis, Thank you for sharing your 4‑star review with us. It’s great to hear how much Payless has supported you and that our low prices have made such a meaningful difference for you. Knowing that it brings joy and gives you confidence that your electricity is in good hands truly stands out and reinforces why we do what we do. Your feedback helps us understand where we’re meeting your expectations and where we can continue to improve so your experience feels even better moving forward. If there’s anything more you’d like us to assist with or anything that could make your service feel like a full 5‑star experience, I’m here and ready to help, Alexis. We appreciate you being part of the Payless family. Published on March 25, 2026
Advertising better for more lookng
Response: Hi Jordan, Thank you for sharing your feedback and for giving us a 4‑star rating. I hear your point about wanting better advertising to create more visibility, and that perspective is really valuable. It makes sense that clearer or more engaging advertising would help you—and others—find exactly what you're looking for more easily. We appreciate you taking the time to help us improve, Jordan. Your input truly makes a difference. Published on March 24, 2026
Low rates are very nice
Response: Hello Donna, Thank you for sharing your review with us. We appreciate hearing that our low rates have been a positive part of your experience. Affordable and reliable service is a priority for many customers, and it’s great to know this aligns with what you value. We also appreciate your four‑star rating, and we’re always looking for opportunities to enhance the customer experience. If there is anything we can improve to earn a fifth star from you in the future, we would welcome your feedback. For any assistance outside of our regular business hours, you can reach us through our after‑hours contact options at: https://paylesspower.com/contact-us/. Thank you for choosing Payless Power. We look forward to continuing to serve you. Published on February 20, 2026
Everything went great
Response: Thank you for sharing your experience with us! We’re glad to hear everything went great. It means a lot that you took the time to leave a 4‑star review. We understand that even when things go well, there’s always room to make the experience even better. If there’s anything more we can do to turn that 4 stars into 5, we’re here to help and would love to learn from your feedback. If you ever need assistance after hours, you can always reach us through our contact page at: https://paylesspower.com/contact-us/. We appreciate you and look forward to continuing to serve you! Published on February 11, 2026
Quick and easy, convenient!
Response: Hi Alfred, Thank you for sharing your thoughts about your experience. It’s great to hear that the process felt quick, easy, and convenient for you—that really shows the service lined up with what you were hoping for. Your feedback highlights exactly the kind of experience we aim to provide, and it’s encouraging to know it made things smoother on your end. Comments like yours help reinforce what’s working well, and they give us the chance to keep delivering the same level of simplicity and convenience for you and others. If you ever have suggestions or want to share more about what stood out to you, I’m here to listen and help in any way I can. We appreciate you, Alfred, and we’re glad the service has been such a good fit for you. Published on February 02, 2026
The variable rate seems untrustworthy, why would there be a change of rate charge ?
Response: Hi Jose, thank you for sharing your thoughts about the variable rate. I hear your concern about it feeling untrustworthy, especially when the rate changes and it’s not immediately clear why. You deserve to feel fully informed about how your plan works. If you’d like, we can walk you through your recent rate trends and help you explore whether a fixed‑rate option might give you more stability and peace of mind. we’re here and ready to help. We appreciate you being with us! Published on February 02, 2026
3rd or 4th month in, so far ok
Response: Hi Jack, thank you for taking a moment to share your experience. It’s great to hear that things have been going smoothly during your past few months with us. Knowing that your service has been working well so far helps us understand what’s meeting your expectations. If anything ever changes or if there’s something we can do to make your experience even better as you continue with us, we’re here and ready to help. We appreciate you being with us! Published on February 02, 2026
Only had it for a week now, I like it, tells me and reminds me when is close to being due.
Response: Hi Miranda, Thank you for taking a moment to share your experience with us. It’s great to hear that you’re liking the service so far and that the reminders about upcoming due dates are helpful for you. Having tools that keep things simple and on track is something we work hard to provide, and your feedback shows that it’s making a difference. If you ever have questions or notice anything we can improve as you continue using the service, we’re always here to support you. Published on January 23, 2026
So easy!i great customer service! Love it
Response: Hi Sara, Thank you so much for sharing your experience! It’s wonderful to hear that everything felt so easy and that our customer service stood out to you. We work hard to create a smooth, supportive process, and feedback like yours lets us know we’re on the right track. Published on January 19, 2026
Easy to use. But I’m having trouble seeing where I can choose my plan. I see plan choices, but when I click on them, nothing happens.
Response: Hi Charla, Thank you for sharing your experience with us. It sounds like you’re finding the platform easy to use overall, which is great to hear, but I understand how frustrating it can be when the plan selection isn’t working as expected. I appreciate you pointing this out—it helps us ensure everything runs smoothly. To get this resolved quickly, our Customer Care Team is ready to assist you with selecting your plan. You can reach them at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. They’ll walk you through the steps and make sure your plan is set up without any issues. Published on January 05, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
