Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
Best light ive had!
Response: Hi Nancy, Thank you so much for sharing your experience! We’re thrilled to hear that this is the best light you’ve had—what an awesome compliment! It’s clear that the product really hit the mark for you, and that kind of feedback means a lot to us. We work hard to offer quality and performance that truly make a difference, and it’s great to know it’s shining bright in your space. Published on June 24, 2025
I love being able to see what we are spending on electric every day. It’s easier for me to come up with $20 here and there compared to a shocking $400 or $500 at the end of the month because we didn’t control our usage. I love I can get a text every day to see where we are in usage and I can click a link and make a payment right then and there. I don’t have to jump through hoops to get to payment screen.
Response: Hi Michelle, Thank you so much for sharing your experience! It’s great to hear how the daily usage updates and easy payment options are making a real difference for you. Being able to track your electric spending in real time and manage it in smaller, more manageable amounts is such a smart approach. It’s clear that having that level of visibility and control helps you stay on top of your budget without the stress of a large bill at the end of the month. We’re glad the daily text alerts and direct payment links are working well for you—those features were designed exactly for that kind of convenience. Your feedback reinforces how valuable these tools are in helping customers stay informed and in control. Published on June 19, 2025
Very easy setup, reasonable rate and convient app.
Response: Hi Timothy, Thank you for sharing your experience! It’s great to hear that the setup was very easy, the rate felt reasonable, and the website added convenience to your process. That kind of feedback really helps us understand what’s working well for our customers. Published on June 19, 2025
Easy to do, fast, convenient
Response: Your positive feedback is greatly appreciated, Steve. Thank you for sharing your experience with Payless Power. Published on June 12, 2025
Good Good Good Good Good Good Good
Response: Thank you for your positive review, Sthefany. Published on June 10, 2025
I don’t like that I get charged 5 dollars for making a payment unless I enroll in auto pay. If I can’t afford auto pay l, I definitely can’t afford 5 dollars just to pay you.
Response: Thank you for your feedback, Sarah. Payless Power does charge a payment processing fee if we are not enrolled in auto-pay. This payment processing fee can also be avoided by ensuring that we are paying $75.00 or more when making payments. Please let us know if you have any questions or concerns by reaching out to us at 1-888-963-9363 during standard business hours. Published on June 09, 2025
If you require electricity, quickly at that – then I would highly recommend PLP, even though the prices are beyond absurd as it is 20 cents a killowatt and coming from the industry, the average cost per kWh is between 9-12 cents, therefore, PLP is BANKING off of those who either do not qualify for a 24-month plan with a REP (retail-electric-provider) – which is the apedemy of being taken advantage of OR they need power and do not have the time to wait 7-10 business days for Oncor (our electricity distribution provider in the DFW).
Response: Ms Alexander- Thank you for taking the time to post your comments. To summarize, you state that Payless Power is good if you need service fast or have no other options, but our prices are nearly double that of the average price offered by competitors. While its easy to see how such a conclusion can be drawn, it’s not an accurate assessment. Please note that payless Power does not uses tactics such as bullseye plans and large usage credits to deflate advertised rates. We also don’t use gimmicks like free nights and weekends to create a false illusion that the customer is getting something for free when that does not happen. Our rates are competitive with major providers . Visit www.powertochoose.org and review facts sheets companies with plans with prices that seem too good to be true. Also, feel free to call us at 888 963 9363 for any questions you may have. Published on June 09, 2025
First time using . Good so far
Response: Thank you for your positive review, Jakia. If you have any questions or concerns please feel free to reach out to us at 1-888-963-9363 during standard business hours. Published on June 06, 2025
Its alright, a bit more pricy than expected
Response: Thank you for your feedback, Yocelin. Payless Power offers competitive retail electric rates. Please feel free to reach out to us at 1-888-963-9363 during standard business hours to discuss your pre-paid plan or if you have any other questions. Published on June 05, 2025
It was a fast and easy process
Response: Thank you for your review, Anthony. We are glad to hear that you found our process to be fast and easy. Thank you for choosing Payless Power. Published on June 04, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
