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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Do ya offer free nights or free weekends?
Response: Thank you for reaching out, & looking for the best way to save money. We currently do not offer free weekends. Those types of plans may not always result in lower charges as the highest use of electricity is during the peak hours versus off-peak hours where less usage is being used. We provide a 24/7 discount with our FlexPay Discount by maintaining a balance over $35 you can receive 20% off our standard rate. Also when more than 17 KWH are used daily we offer an additional discount. Published on June 15, 2018
I spend $5 or more a day on electricity. It’s outrageous for a small 1 bedroom apt.
Response: Thank you for your feedback Katrina. We do apologize that your daily bill may seem a little high. You are more than welcome to contact the customer care department to go over ways to save during the harsh summer heat. It would be our pleasure to go over tips on how to save and manage your account! Please contact us at 888-963-9363. Published on June 12, 2018
My spend alot of money
Response: Thank you Chris for your feedback and thank you so much for being a valued customer with Payless Power. If you would like to go over tips to save on your energy you can log into the My Payless Power customer portal, or you can call in and speak with a live representative. We would be thrilled to go over ways to save! Published on June 12, 2018
Was not informed about the daily fee
Response: Clarissa, Thank you so much for your feedback it's greatly appreciated. Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Payless Power does offer a discount to lower the daily fee when more than 17 kwh are consumed. After reviewing you account your only consuming less than 17 kwh, so you're currently not receiving that discount. Please reach out to our customer care dept for any more questions or concerns at 888-963-9363. Published on June 06, 2018
Kilowatt too high
Response: Starr- Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Playless Power does offer other ways on saving when 17 kwh or more are consumed you'll receive a discount off the daily fee. Signing up for auto-pay will give you a daily credit of $0.33, that has benefits of always receiving 20% discount& never being disconnected. ???? Published on June 06, 2018
My charges keep changing going from more to less while I still use the same amount of electricity
Response: Thank you Tara for providing your feedback, we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible Published on June 06, 2018
I THINK YOU ALL CHARGE TOO MUCH. MY ACCOUNT IS VERY HIGH
Response: Good morning Shanta, Thank you so much for your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. We just launched auto-pay savings, when you signup for auto-pay you will receive a daily credit of $0.33. We offer many ways on saving & helping to reduce usage charges. If anymore questions please reach out to out customer care dept at 888-963-9363 for more energy saving tips! Published on June 06, 2018
I just wish they would help you with discounts for long time users are at least a free week for the summer time. I don’t have a lot of money and I have a nine year old daughter I’m trying to keep cool in the summer it’s just hard to keep putting money on it.
Response: Demetria- Thank you for being a loyal customer & taking the time on providing your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. Auto pay is new way on saving, just by signing up with auto pay you will receive a daily credit of $0.33. We offer different ways on saving. Please reach out to our customer care dept at 888-963-9363 for energy saving tips! Published on June 05, 2018
business pricing not accurate, therefore left with reconciliation fees
Response: Thank you for your feedback, you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on June 05, 2018
I’m only giving two stars bc in a new customer but i appreciate them not charging me 3 damn dollars every time i go to make a payment
Response: Thank You for your review! We hope you love our services with Payless Power! Published on June 04, 2018
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
