Payless Power Reviews
Read reviews from Payless Power customers
Bill is not consistent
Response: Thank you for your feedback you are are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible Published on April 16, 2018
My bill is not cheaper than other company’s
Response: Thank you Kolya for your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. I hope this helps! Published on April 16, 2018
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Response: Thank you for rating Payless Power. Published on April 11, 2018
Expensive
Response: Thank you Tia for your feedback it's greatly appreciated. Payless Power does offer ways on saving on your energy with our Flex Pay discount you'll save 20% off your usage in order to receive this, the balance will always have to be maintained above $35 or more. Also when you use more than 17 KWH a day you'll receive another type of discount off your usage as well. Please reach out to our customer care dept. at 888-963-9363 so we could provide you more tips on saving on your electricity.(: Published on April 11, 2018
Great in summer horrible in winter.
Response: Thank you Rebecca for your feedback it's greatly appreciated. We do apologize you have experience this issue with your usage. More times during the winter a lot of customers experience high usage due to temperatures fluctuating some days the weather is mild where less usage is being consumed in the home, versus on days where the temperatures go down in the teens causing heaters to kick on & making the heaters work hard & possibly run all night to keep the house warm. When this happens the weather outside has a lot to deal with what the home is consuming. For example the weather could be 30 degrees outside while your thermostat is set at 76, That is a 36 degree difference that the heater has to go against in order to heat the home & how well insulated the home is. During spring/summer times the weather outside is mild causing low usage. Keep in mind there might be days during the summer time that temperatures might reach 115 degrees or more causing the AC to run all day especially between 3-7 pm during the hottest time of the day,once the sun goes down temps will decrease cooling the home. Published on April 11, 2018
It’s practical but lately it’s been really very expensive…
Response: Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. Published on April 09, 2018
Blah
Response: Thank you for your review. Please let us know how we can improve. Published on April 09, 2018
N/A
Response: Thank you for your time and review!! If you know something we can improve just call us at 1-888-963-9363, we will be happy to hear from you! :) Published on April 07, 2018
They charge WAY too much for “Pay as you go” I haven’t been home in two day and some how have used $40 worth of energy?! Total rip off.
Response: Good afternoon Courtney, Thank you so much for your feedback. It's greatly appreciated. Payless Power does offer ways to save on saving on your usage. It's called the Flex Pay discount. With this you will receive 20% off your usage when the balance is maintained at $35 or more. Another way to receiving a discount is when you use more than 17 KWH a day. If you log on to the customer account portal you will be able to see detailed information on your charges. If you have any questions please reach out to our customer care dept. at 888-963-9363. Published on April 06, 2018
I pay to much I don’t like it…
Response: Good afternoon Evelin, Thank you so much for your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. If you have any questions please reach out to our customer care dept. 888-963-9363. Published on April 05, 2018
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
