I pay to much I don’t like it…
Response: Good afternoon Evelin, Thank you so much for your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. If you have any questions please reach out to our customer care dept. 888-963-9363. Published on April 05, 2018
The fees are too high, but I cannot afford a down payment to another company currently. When I am able to, I will change. It should be illegal to have this high of a bill each month.
Response: Good afternoon Lynde, Thank you so much for your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. If you have any questions regarding your account please reach out to our customer care dept. at 888-963-9363. Published on April 04, 2018
All are too expensive
Response: Good afternoon Lacey, Thank you so much for your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. If you have any questions regarding your account please reach out to our customer care dept. 888-963-9363 Published on April 04, 2018
Easy payment….. Need to give more customer credits for longevity and stability on accts
Response: Thank you for your feedback Samantha:) We are working on some things to reward long time customers so stay tuned! Published on April 04, 2018
Daily charges don’t add up…gone all day every thing turned of uses 10 or 12$.home all day using everything on use 5$It’s like take whatever u feel like for the day
Response: Hi Bonnie- Thank you for reaching out. Payless Power definitely does not make up or inflate charges. We bill you based on what your meter reports and can review this with you. We can also show you how to verify this independently so you never have to worry about any electric company taking advantage of you. We are here to help:) Published on April 03, 2018
I don’t understand how my rates can go up n down from $4.00 a day to $12.00 a day when nothing changes
Response: Hello- Please call us at 888 963 9363 and we can discuss your charges. Published on April 03, 2018
It’s good it’s just that I have to be paying every other day and I don’t like that !
Response: Hi Paula- Thank you for commenting. Making small daily payments definitely creates a more stressful customer experience. If you can make a larger single payment it not only makes the experience more convenient but it also helps you to earn the 20% Flexpay discount :) Published on April 03, 2018
Response: Stephanie-Thank you for being our customer. Call us at 888 963 9363 and let us know we can serve you better:) Published on April 03, 2018
Communication is good but rates are ridiculous and I feel like I can’t keep enough in my account
Response: Macario- Thank you for sharing your experiences. Please call us at 888 963 9363 and we can discuss was to reduce your energy consumption and your cost :) Published on April 03, 2018
The rates are ok, but not great. Even with discount it’s still overpriced. The daily texts are annoying. Sometimes they will bill for 3-5 days all at once. If account reaches $0 you get billed extra $25 even if no disconnect has been issued. Then they wait until the next day to deduct the $25 from your account instead of showing deduction right away. So if you pay $25 to bring balance above $0, it’s going right back to zero then they bill $25 again because the balance went to zero. That’s just wrong on so many levels. Customer service is usually good, but have had a few rude associates. They don’t care if you stay or switch providers.
Response: Christopher, Our goal with the daily balance alerts is to keep our customers up to date with their account. You have the option of receiving the alert via text and/or email, because by doing so, you can see each day what your usage has been and what your account balance is at. Our customer service team is always willing to work with those who are dealing with disconnects, and we value our customers. If you are still experiencing rude customer service associates, please call 888-963-9363 and ask to speak with a manger. We hope you will consider staying with us! Published on January 30, 2018
