The website is lacking basic information on account usage and billing. I cannot successfully update my payment method info. Instead the following error message is displayed:
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Response: Hi Marisa, Thank you for the heads up! We've had many updates take place, and have done our best to make sure everything is up and running as it should be. This bug should have been fixed, but will you please let us know if you are still having this problem? Call us at 888-963-9363. Once you verify that it is working correctly, we hope you will consider changing your review rating.
I’ve had this service for a while now. Very disappointed. Throughout the entire summer, ac going all day and night, I hardly ever went over 2 or 3 dollars. Anywhere from 20 to 30 kWh a day. Now that it’s winter and we’re running the heater (which uses less electricity) and by the way, there’s no one home between the hours of 8am and 5pm, our usage has more than tripled. 8 to 9 dollars a day. Where’s the savings I’m supposed to be seeing? Long story short, I’ve had an electrician and an hvac certified central unit specialist both come inspect. Nothing wrong side from the fact that your company has been overcharging me. I know how to read a meter. By my count I’m using about 25 kWh per day. Not the 60 kWh I’ve been billed for day after day for the past month
Response: Hi Kristyn, We appreciate you being a loyal customer. Though your daily charges may have been lower during the summer even when running the A/C often, your heater is using more energy overall, even if it doesn't require as much electricity in general. During the summer if it is around 100 degrees and your house is set at 70 degrees, that's only a 30 degree difference for your A/C. During the unusually harsh winter we have been experiencing in Texas this year, with temperatures almost reaching the single digits, there can be upwards of a 60 degree difference between outside and in your home. Knowing how to read your meter is a great piece of knowledge...did you know that you can register it at www.smartmetertexas.com to get more detail on it? Payless Power can only bill for the meter reads, so registering your meter can give you a lot of insight!
I would like to know why mine and MANY others in my area that use this company have seen EXTREMELY DRASTIC increases in “usage” this month. We all live in small apartments and are rarely home. NOT HAPPY AT ALL. I’ve called and been told that since I have a SMART METER its 100% accurate and there’s nothing they can do. I don’t buy it. Public Utility Commission will be my next step since I can’t get answers.
Response: Lori, You are correct, many others have seen large increases in usage over the past 4-6 weeks. This is due to Texas enduring one of its coldest winters on record. Even though you aren't home, the items you have plugged in to outlets still require electricity (even if they aren't powered on) and your heater requires more work to warm up your home, even if you only use your heater sporadically. Please give us a call at 888-963-9363 to go over your usage in more detail.
I used to be satisfied until my updates didn’t include how much I was spending each day. What is the point of you clogging up my texts and emails if you’re not sending out pertinent information? FRUSTRATING. My mind can process $$ not kWh. But I’m sure that was the point.
Response: Danielle, Our goal is always to keep the customer in mind first. Though some of our messages have changed, you can still find all of the information you need by either calling us at 888-963-9363 or reading your monthly SUP (statement of usage of power), which will show you in detail each day's electricity usage and payment. Soon, you will be able to view your transaction history in the MyPayless account portal! We hope this helps.
I have been trying get ahold of someone and have had no luck I feel like I was over billed.
Response: Brandon, Were you ever able to speak with a customer service representative about your account? If not, please call us at 888-963-9363 and we will take a look at your past transaction history. If your problem has already been solved, we hope you will reconsider giving us a different rating!
Service with Payless over a year. Convenience is a plus. However since I have moved rates are much higher with lessened details in daily txt. Harder to know exactly what you paid and kWh don’t always match up with what you likely used. Example of laundry days , no one home, etc.
Response: Hi Angela, We are happy to hear that you enjoy the convenience of our service. Though some of our messages have changed in what they contain, your monthly SUP (statement of usage of power) will contain each day's usage and we will soon have more details as well as transaction history in the MyPayless portal, allowing you to view those details whenever you would like. Keep a lookout for when these are added as they will be there soon!
I understand the necessity of keeping customers informed of their usage and standing account balance, but that doesn’t necessitate spamming client email and text every day. Where is the option to change that notification to weekly, bi-montly or monthly?! At this point, I’ve had to set up Payless power as a sender to block text, and auto-move to junk email. Just overkill…
Response: Scott, We are sorry to hear that you don't enjoy the daily balance alerts. Our goal with this is to give our customers the most detail as possible so that they know where they stand each and every day as opposed to being surprised at the end of the month when they receive a large bill! We can help change this for you, so please call us at 888-963-9363.
Ive been with payless power for about 3years and I honestly believe they overchage. I think it should be a set rate for everyday. I’m not even home some days and I’ve been charged about $6 00. I have alot of concerns when it come to this company.
Response: Tacoya, First, thank you for being a loyal customer for three years. At Payless Power, we can only charge for what the meter reads. All electric companies do this the same way. Even though you aren't home, electricity can still be used! Whether it is your A/C to keep the house cool, your heater to keep the house warm, or the many things you may have plugged in to outlets. If you are concerned about your meter reads, you can register at www.smartmetertexas.com and be able to see more detail about your meter.
this new website make it difficult to make a payment; the navigation bar cuts off half the page and I can’t input any information
Response: Hi Jerald - we apologize for the inconvenience. A supervisor will contact you shortly to get information about your phone and browser.
I am really having a hard time. I need to know my everyday cost for the electricity that is consumed. It is very important to have this website to keep me informed!
Response: Hi Belinda - a supervisor is contacting you to help with your messaging. You can always call us at 888-963-9363 for assistance.
