Payless Power Reviews
Read reviews from Payless Power customers
My charges keep changing going from more to less while I still use the same amount of electricity
Response: Thank you Tara for providing your feedback, we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible Published on June 06, 2018
I THINK YOU ALL CHARGE TOO MUCH. MY ACCOUNT IS VERY HIGH
Response: Good morning Shanta, Thank you so much for your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. We just launched auto-pay savings, when you signup for auto-pay you will receive a daily credit of $0.33. We offer many ways on saving & helping to reduce usage charges. If anymore questions please reach out to out customer care dept at 888-963-9363 for more energy saving tips! Published on June 06, 2018
I just wish they would help you with discounts for long time users are at least a free week for the summer time. I don’t have a lot of money and I have a nine year old daughter I’m trying to keep cool in the summer it’s just hard to keep putting money on it.
Response: Demetria- Thank you for being a loyal customer & taking the time on providing your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. Auto pay is new way on saving, just by signing up with auto pay you will receive a daily credit of $0.33. We offer different ways on saving. Please reach out to our customer care dept at 888-963-9363 for energy saving tips! Published on June 05, 2018
business pricing not accurate, therefore left with reconciliation fees
Response: Thank you for your feedback, you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on June 05, 2018
I’m only giving two stars bc in a new customer but i appreciate them not charging me 3 damn dollars every time i go to make a payment
Response: Thank You for your review! We hope you love our services with Payless Power! Published on June 04, 2018
Super expensive
Response: Thank you for providing your feedback it’s greatly appreciated. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Another way on receiving a discount is when you use more than 17 KWH a day, Also another option that is recently new, when you signup for autopay, you can receive a daily credit of $0.33. We offer many ways to save! Published on June 01, 2018
Rates has gotten expensive
Response: Good Afternoon Sadie, Thank you so much for your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. We just launched a new discount option, when signing up for autopay you'll save a daily credit of $0.33. Published on June 01, 2018
too expensive it changes price everyday
Response: Lleana thank you for providing this feedback. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. The price will change depending on how much you consumed as it is pay as you go. Published on May 18, 2018
Why is my usage going high if I’m not even using it too much electricity
Response: Moisecito Thank you for your feedback it's greatly appreciated. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on May 11, 2018
Bill pay is easy, fast. I like that you have extensions if needed but the rates are high and unpredictable. I get charged based on what yall think I’ve used and not how much I actually used.
Response: Thank you for your feedback you are are very important to us and we strive to bill our customer’s accurately. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible Published on May 10, 2018
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
