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Payless Power Reviews
Read reviews from Payless Power customers
Yes the payment process is easy . I just don’t agree with the way the billing is down and the time you give customers to pay or the lack of time you give. Some customers live pay check for pay check and sometimes don’t have money in between to pir more money on their bill.
Response: Thank you for commenting. Our disconnections start at noon and are sent out in waves. We do advise in the text messages if you need more time you can always request an extension through 8 pm same day but you must apply it before disconnection is generated. If you have any questions or concerns please contact us at 888-963-9363. Published on March 06, 2019
You should wait for at least 10 h b4 sending a disconnect notice for a good customer
Response: John, Thank you for commenting. Our disconnections start at noon and are sent out in waves. We do advise in the text messages if you need more time you can always request an extension through 8 pm same day but you must apply it before disconnection is generated. If you have any questions or concerns please contact us at 888-963-9363. Published on March 06, 2019
This company is very high… they charge fees for everything… the cx service reps are so uncaring and also ignorant.. they offer no help and will not go above and beyond for their cx… this is the worst electrical company I’ve ever been with… way too expensive to be prepaid… Horrible company I hate it…
Response: Ayanna, We are disappointed that you have not had a positive experience. Here at Payless Power we strive to treat every customer with professionalism and respect. A supervisor will contact you to discuss your concerns. Published on January 21, 2019
Cost too much… paranoid daily about lights
Response: Markeita thank you for your feedback it's greatly appreciated. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Please contact us at 888-963-9363 for more tips on saving. Published on December 06, 2018
Rates are high. Need to have more options
Response: Tiffany thank you for commenting. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By signing up with Autopay you can save 20% off our standard rate. If you have any questions or concerns please contact us at 888-963-9363. Published on December 03, 2018
I need to know if my lights were turned on today?
Response: Please contact us at 888-963-9363 and we will be able to confirm this for you. Published on December 03, 2018
Ok this is ok this is ok this is ok this is ok this ok
Response: Thank you Amber For rating Payless Power. Published on October 29, 2018
I remember a time when this company worked more for its consumer… There are no longer grace periods and the rates keep rising per kw…………………………………………
Response: Thank you Brittany for your feedback it's greatly appreciated. We do offer ways on saving on your usage,Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. We also still offer deferred payment plans if the grace period is not enough time you are more than welcomed to call in when the balance is negative before 11am to have that applied. Please reach out to our customer care dept. at 888-963-9363 if you have any questions or concerns. Published on September 24, 2018
last time when I paid $ 30.00 on 8/28/18. I also enrolled and submitted auto pay when it goes down to $10.00 and, I will have 20% discount. I have not seen that. Poor customer service or inefficient online service maybe.
Response: Thank you Arturo for your feedback it's very important to us. I did review your account I actually don't show that you currently have autopsy active on the account or did,therefore you're not receiving the discount . Please reach out to our customer care dept to have the autopay applied at 888-963-9363. Published on September 12, 2018
$9.00 Tho not happy it’s going up
Response: Carmesia, thank you for the review. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By signing up with autopay you can save 20% off your standard rate. Also due to high temperatures we have been experiencing here in Texas can cause usage to increase but once mild temperatures start you'll see a decrease in usage. Please reach out to our customer care department if you have any questions or concerns at 888-963-9363. Published on August 24, 2018
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
