Theirs a lag in days. The last update was 11/29/2017 today is 12/02/2017.
It also no longer tells you how much you’ve spent that day. I loved y’all cause you helped me control how much electricity I use, now it seems like your just taking money.
Response: Hello Brea - There will be a delay of an extra day or so when an account is being converted to our enhanced customer system. This is a multiphase project and by the end of December, you will be able to log in to the customer portal with one touch and see itemized charges by day. This will give you more visibility than you have ever had before.
Not the best or cheap but they keep u updated how much you spend on light and they’ll help you with your light when you need it.
Response: Hi Alondra - we have some great new plans right around the corner. We also now offer auto-payments so you can maximize your discount and never have to worry about getting disconnected.
Negative- my electric was shut off because of 1¢ yes a penny. Got a text saying I had $15+ on my account. Next thing I know electric was shut off. I went to view the text and it was GONE! And replaced with a request to have power shut off. Spoke to service and he explained it’s like a pre pay phone when you run out of minutes your phone is shut off. Wow that’s a game changer. I tried to explain that text in the AM and how it was no longer there and a shut off notice was there? Electric was shut off either before it was sent it right afterwards? I asked about my $15+ balance and he explained the whole two days. Then he went to tell me the figures. One cent one penny and it cost me $25.00 to have it turned on plus $10 on my account. So if you are 1¢ off it will cost you $25.00.
Positive power is turned on very quickly. And power is restored very quickly when it’s turned off because of a penny. $25.00 taken like candy from a baby. Give a guy a dollar less way like an overdraft or something maybe build up a line of credit depending on how much you have already paid them. $5.00 for every $500.00 the customer has paid. Just s line of credit. I have referred a lot of people to them but it cost me $25 for 1¢ I m sure prole who asked me how I like the pre pay I tell them the truth. No way screw them is what I hear. Payless had lost a few new customers over this!
Response: Larry - I am sorry to hear that you are unsatisfied with the service. Prepay service is pretty straightforward. It's like putting gas in the car. If you get too low without filling back up there could be a problem. Pre-paid allows customers with bumps and bruises on their credit to get affordable service with a deposit even if they have run into trouble with other light companies. We are honored to provide you and thousands of other Texas residents with straightforward and affordable service. Call us at 888-963-9363 and we can discuss your concerns.
Was grate when I first got with the company now it seem like my money on my account disappearing even on the days I don’t be at home
Response: Jasmine - thank you for sharing your feelings. You are experiencing what many Texas residents are feeling during the heat of summer. It's hard for some to accept that there charges have double from what they were just a couple of months ago. The reality is AC units run nearly non stop throughout the summer and we only bill you using your daily meter reads. We can can show you how to monitor your meter so you can see when the most power is being used at your home. Please call Customer Care at 888-963-9363 for more details.
2 stars because its very simple and easy to get started and maintain your account. However, online misleads you to think you will get a 10.3 cent rate or something close to that when in reality you pay 13.00 cents pkwh. Becaise in orded to get that 10.3 cent rate your account must stay over $35.00. You wont learn this until later after recieving email updates and doing the math on why its costing a person a rediculous amount a day for power. I will be switching immediately due to this. 13.00 cents are you mad!!!!
Response: Jonathan - thank you for sharing your experience. We are regretful that it was not a positive one. We do attempt to provide the terms of the Flex Pay discount in easy to read language in our online documents.We apologize if you missed these plan points. Please call us at 888-963-9363 and we can go over the documentation with you and also provide some tips on how to get the maximum benefits from the service.
Everytime i get a disconnection order it takes about 10 min to get disconnected!!!!
but as soon as i pay to get it reconnected, it takes like 2 hours or more to get my energy back on! Wth!
I wish that you guys could reconnect as fast as yall disconnect!
I dont think its fair!
Response: Brenda - thank you for reaching out and sharing your frustrations. Your remarks are completely understandable. Please note Payless Power does not perform the actual disconnection and reconnection orders. We send them to Oncor for completion and they work them in order. We do have some options to help you avoid being disconnected. Please call Customer Care at 888-963-9363 and we can go over deferred payment plan, same day extensions and our payment deadlines so you can limit having to deal with disconnections in the first place.
Last year Payless power was wonderful I told a lot of people about Payless power this year there charging me more per kWh you would think for being a customer they would give you a good rate this year I wouldn’t recommend Payless power when I find a good rate I will change unless Payless power takes care of there customers
Response: John, thank you for sharing your feelings about our service. We always want to hear how we are doing in our customer's eyes, even when if the review is not stellar. It is true that you were paying a slightly cheaper rate back in 2015 when your service began. The rates have increased a bit since then because wholesale costs in Texas have increased. Even though the rates changed, we also eliminated all minimum usage fees and reduced the daily customer fee from .$50 per day to $.33 per day. The reduction in fees, especially in months with lower usage, can result in big savings. A feature we have added that you can take advantage is the Flex Pay discount. Maintain a positive balance of just $35 and we will reward you with a discount. The discount is presently 2.6 cents off per kilowatt hour, which is a 20% savings off of our standard rate! 20% savings plus giving yourself a cushion against disconnection by simply maintaining a $35 balance is a win/win! Call us at 888-963-9363 for more details.
I’m so sick of payless power. They know that people signing up with them have no other option than prepaid and they start off with one rate and then Jack it up. I am doing everything in my power to switch companies because I do not feel like they are charging fair prices or that they care about me as a customer. Signing up with them may be someone’s only option but if you have a choice then don’t do it it ends up costing you so much more than normal electric service. Again very disappointed with the company and customer service as I have tried to call them and resolve my issues but was instead talked down to
Response: Hello - we regret to hear that you feel you have been billed unfairly. We take this feedback very seriously and would be very happy to cover any concerns you may have. We can also provide you with methods that will allow you to verify your usage independently. Just call us at 888-963-9363 and we can go over everything with you.
While your company offers better tracking of daily use, it does not offer reasonable per kwh rates. Even keeping my balance above the 35.00 limit I am charged 11.5 per kwh. When i started with your company, the per kwh was lower than most companies were offering. But steadily increasing over the two years i have been with your company. Raising prices on loyal customers is not the way to keep them. Since its basically 10.00 per day for eletricity I will be examining my options with other companies. I dont see myself staying loyal to a company who consistently raises my rates.
Response: Tamara - thank you for sharing your thoughts. It is important to us to hear all kinds of feedback positive or negative. Please call customer care at 888-963-9363 and we can discuss your usage and possible options on how you could save money.
You advertise a rate that one enters and from one day to the next your paying over 3 cents more. Mind you that I have been a customer for awhile now and have not gone below the required balance. I’m disappointed and dissatisfied with the treatment along with the raising of the rates. Oh and this true reading I think is a scam for it costed me an extra $22. Under billed us what customer service said to me. I guess…
Response: Ricardo. Thank you for you comments. The voice of our customers will always be important to us. At Payless Power we try to avoid raising rates if possible. Sometimes this is unavoidable due to rising costs of wholesale electricity due to fuel costs and utility charges. It has happened on a couple of occasions over the past several months. What we have done in these instances is try to offer relief by lowering our daily fee. For example in your area we dropped the daily fee from $.72 to $.54 or a savings of $.18 per day. For lower users this will actually be cheaper that the previous rate. For moderate users the cheaper fee will really take a bite out of the rate change. In addition the Flexpay discount also increased to 2.6 cents. Since you have taken advantage of this discount every day you will automatically see the larger discounted amount. As far as under-billed usage goes, we realize this is difficult for customers. This happens if there was a technical issue with the meter that caused the daily meter data provided by AEP to differ from the 30 day billing cycle read that they perform monthly. This is in effect an automatic re-reading of the meter to ensure accuracy. This can also work in your favor. In your case it found that additional billing was warranted but could have also found the you were due for a credit. It is accurate though. We can offer you transparency on any of your billing concerns. If you contact us at 888-963-9363 we can provide to you the total amount of kilowatt hours reported by AEP for that time period. You can call them to confirm or you can register your meter free of charge at www.smartmetertexas.com. This is a free site operated by the State. You can audit monthly, daily or even hourly meter data to ensure that whatever Retail Electric Provider that you use is billing you on accurate usage.
