Thank you for your services
Response: Thank you Maria for being a great customer! Published on September 21, 2021
The kilowatts are too high. I turned my power off and if’s still taking my money fast
Response: Ms Millner. Your review comments state that our rates are too high and your funds are being depleted too quickly… even though you are turning off things at your home in an attempt to say. Its definitely not good if a customer feels like they are not being billed correctly or are paying to much for something as essential as electricity. A supervisor will contact you shortly do go over your account and discuss the best options available for you. You can also call us at 888 963 9363 for immediate assistance. We will do our best to help you makes sense of the situation and outline your best options. Published on September 14, 2021
Easy to set up online
Response: Glad we can make your service experience easy and convenient as possible! Published on August 27, 2021
A lot higher than what we had before . We do like the fact that you pay as needed and we can cancel when our place is sold.
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on August 26, 2021
It okay it’s good
Response: Thank you for rating Payless Power! Published on August 20, 2021
The process was easy and convenient . Highly recommend
Response: Glad we can make your service experience easy and convenient as possible. Published on July 23, 2021
Awesome great easy to work with I have zero problems. I love the fact that I get a txt message when payment is due.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on July 22, 2021
Doesn’t make sense. It will be 7-10 dollars daily and then boom you’re negative 100 dollars in one week of usage.
Response: Ms Neal- In your review comments you state that your charges are generally from $7 to $10 per week but then suddenly your account was -$100 which doesn’t add up. Without an reasonable explanation that would be alarming and unacceptable to anyone. We are here to help you though and a review of your account has clarified the issue . Your charges do match what you stated in your review and they have not gone up over the past month. What you are experiencing is a weekly deduction for a payment plan. This does your impact your balance if there are not sufficient funds on your account. You can review your daily invoices and usage trends in your MyAccount Porta. If you have additional questions please contact is at 888 963 9363 and we will be happy to assist. We are here to help. Published on July 01, 2021
Price going up everyday
Response: Ms.Jackson- Your review states that you have noticed your price going up every day. A lot of customers new to pre-paid are rightfully alarmed if they see their daily charges going up so your reaction is very understandable. The important thing to understand is that your KWH rate is not increasing daily however your total daily charges can fluctuate. This is based on your usage and may go up and down due to a variety of reasons but mostly due to weather. If you have used post paid service in the past you would not notice these fluctuations because you only get a bill in the mail once per month. You may have had some high usage days and low usage days but they are all added together so its hard to tell. Pre-paid breaks this down and by doing so gives you a real opportunity to manage your cost. Give us a call at 888 963 9363 or log on to your My Account portal to see how your usage relates to the weather in your area. Published on July 01, 2021
Super really easy
Response: We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company. Published on June 24, 2021
