Daily charges are sporadic and eratic. Constantly changing. One day $3 next $8 next $15. Thermostat not being changed that much for such high price changes. Tempted to switch providers.
Response: Burke Thank you for taking the time on providing your feedback it's greatly appreciated. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. I do see the weather you have been experiencing in you area had been over the 100 degree weather, the recommended temperatures on leaving the A/C at is 78 degrees now when the sunsets you may turn the A/C down to lower temperatures as it's not as hot versus during peak hours from 12pm-6pm hottest times of the day. You can review these reads using smartmetertexas.com to see when usage is being used the most during the day. Any questions or concerns please reach out to our customer care dept. at 888-963-9363. Published on June 16, 2018
Do ya offer free nights or free weekends?
Response: Thank you for reaching out, & looking for the best way to save money. We currently do not offer free weekends. Those types of plans may not always result in lower charges as the highest use of electricity is during the peak hours versus off-peak hours where less usage is being used. We provide a 24/7 discount with our FlexPay Discount by maintaining a balance over $35 you can receive 20% off our standard rate. Also when more than 17 KWH are used daily we offer an additional discount. Published on June 15, 2018
I spend $5 or more a day on electricity. It’s outrageous for a small 1 bedroom apt.
Response: Thank you for your feedback Katrina. We do apologize that your daily bill may seem a little high. You are more than welcome to contact the customer care department to go over ways to save during the harsh summer heat. It would be our pleasure to go over tips on how to save and manage your account! Please contact us at 888-963-9363. Published on June 12, 2018
My spend alot of money
Response: Thank you Chris for your feedback and thank you so much for being a valued customer with Payless Power. If you would like to go over tips to save on your energy you can log into the My Payless Power customer portal, or you can call in and speak with a live representative. We would be thrilled to go over ways to save! Published on June 12, 2018
Was not informed about the daily fee
Response: Clarissa, Thank you so much for your feedback it's greatly appreciated. Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Payless Power does offer a discount to lower the daily fee when more than 17 kwh are consumed. After reviewing you account your only consuming less than 17 kwh, so you're currently not receiving that discount. Please reach out to our customer care dept for any more questions or concerns at 888-963-9363. Published on June 06, 2018
Kilowatt too high
Response: Starr- Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Playless Power does offer other ways on saving when 17 kwh or more are consumed you'll receive a discount off the daily fee. Signing up for auto-pay will give you a daily credit of $0.33, that has benefits of always receiving 20% discount& never being disconnected. ???? Published on June 06, 2018
My charges keep changing going from more to less while I still use the same amount of electricity
Response: Thank you Tara for providing your feedback, we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible Published on June 06, 2018
I THINK YOU ALL CHARGE TOO MUCH. MY ACCOUNT IS VERY HIGH
Response: Good morning Shanta, Thank you so much for your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. We just launched auto-pay savings, when you signup for auto-pay you will receive a daily credit of $0.33. We offer many ways on saving & helping to reduce usage charges. If anymore questions please reach out to out customer care dept at 888-963-9363 for more energy saving tips! Published on June 06, 2018
I just wish they would help you with discounts for long time users are at least a free week for the summer time. I don’t have a lot of money and I have a nine year old daughter I’m trying to keep cool in the summer it’s just hard to keep putting money on it.
Response: Demetria- Thank you for being a loyal customer & taking the time on providing your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. Auto pay is new way on saving, just by signing up with auto pay you will receive a daily credit of $0.33. We offer different ways on saving. Please reach out to our customer care dept at 888-963-9363 for energy saving tips! Published on June 05, 2018
business pricing not accurate, therefore left with reconciliation fees
Response: Thank you for your feedback, you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on June 05, 2018
