I have been trying get ahold of someone and have had no luck I feel like I was over billed.
Response: Brandon, Were you ever able to speak with a customer service representative about your account? If not, please call us at 888-963-9363 and we will take a look at your past transaction history. If your problem has already been solved, we hope you will reconsider giving us a different rating!
Service with Payless over a year. Convenience is a plus. However since I have moved rates are much higher with lessened details in daily txt. Harder to know exactly what you paid and kWh don’t always match up with what you likely used. Example of laundry days , no one home, etc.
Response: Hi Angela, We are happy to hear that you enjoy the convenience of our service. Though some of our messages have changed in what they contain, your monthly SUP (statement of usage of power) will contain each day's usage and we will soon have more details as well as transaction history in the MyPayless portal, allowing you to view those details whenever you would like. Keep a lookout for when these are added as they will be there soon!
I understand the necessity of keeping customers informed of their usage and standing account balance, but that doesn’t necessitate spamming client email and text every day. Where is the option to change that notification to weekly, bi-montly or monthly?! At this point, I’ve had to set up Payless power as a sender to block text, and auto-move to junk email. Just overkill…
Response: Scott, We are sorry to hear that you don't enjoy the daily balance alerts. Our goal with this is to give our customers the most detail as possible so that they know where they stand each and every day as opposed to being surprised at the end of the month when they receive a large bill! We can help change this for you, so please call us at 888-963-9363.
Ive been with payless power for about 3years and I honestly believe they overchage. I think it should be a set rate for everyday. I’m not even home some days and I’ve been charged about $6 00. I have alot of concerns when it come to this company.
Response: Tacoya, First, thank you for being a loyal customer for three years. At Payless Power, we can only charge for what the meter reads. All electric companies do this the same way. Even though you aren't home, electricity can still be used! Whether it is your A/C to keep the house cool, your heater to keep the house warm, or the many things you may have plugged in to outlets. If you are concerned about your meter reads, you can register at www.smartmetertexas.com and be able to see more detail about your meter.
this new website make it difficult to make a payment; the navigation bar cuts off half the page and I can’t input any information
Response: Hi Jerald - we apologize for the inconvenience. A supervisor will contact you shortly to get information about your phone and browser.
I am really having a hard time. I need to know my everyday cost for the electricity that is consumed. It is very important to have this website to keep me informed!
Response: Hi Belinda - a supervisor is contacting you to help with your messaging. You can always call us at 888-963-9363 for assistance.
Theirs a lag in days. The last update was 11/29/2017 today is 12/02/2017.
It also no longer tells you how much you’ve spent that day. I loved y’all cause you helped me control how much electricity I use, now it seems like your just taking money.
Response: Hello Brea - There will be a delay of an extra day or so when an account is being converted to our enhanced customer system. This is a multiphase project and by the end of December, you will be able to log in to the customer portal with one touch and see itemized charges by day. This will give you more visibility than you have ever had before.
Not the best or cheap but they keep u updated how much you spend on light and they’ll help you with your light when you need it.
Response: Hi Alondra - we have some great new plans right around the corner. We also now offer auto-payments so you can maximize your discount and never have to worry about getting disconnected.
Negative- my electric was shut off because of 1¢ yes a penny. Got a text saying I had $15+ on my account. Next thing I know electric was shut off. I went to view the text and it was GONE! And replaced with a request to have power shut off. Spoke to service and he explained it’s like a pre pay phone when you run out of minutes your phone is shut off. Wow that’s a game changer. I tried to explain that text in the AM and how it was no longer there and a shut off notice was there? Electric was shut off either before it was sent it right afterwards? I asked about my $15+ balance and he explained the whole two days. Then he went to tell me the figures. One cent one penny and it cost me $25.00 to have it turned on plus $10 on my account. So if you are 1¢ off it will cost you $25.00.
Positive power is turned on very quickly. And power is restored very quickly when it’s turned off because of a penny. $25.00 taken like candy from a baby. Give a guy a dollar less way like an overdraft or something maybe build up a line of credit depending on how much you have already paid them. $5.00 for every $500.00 the customer has paid. Just s line of credit. I have referred a lot of people to them but it cost me $25 for 1¢ I m sure prole who asked me how I like the pre pay I tell them the truth. No way screw them is what I hear. Payless had lost a few new customers over this!
Response: Larry - I am sorry to hear that you are unsatisfied with the service. Prepay service is pretty straightforward. It's like putting gas in the car. If you get too low without filling back up there could be a problem. Pre-paid allows customers with bumps and bruises on their credit to get affordable service with a deposit even if they have run into trouble with other light companies. We are honored to provide you and thousands of other Texas residents with straightforward and affordable service. Call us at 888-963-9363 and we can discuss your concerns.
Was grate when I first got with the company now it seem like my money on my account disappearing even on the days I don’t be at home
Response: Jasmine - thank you for sharing your feelings. You are experiencing what many Texas residents are feeling during the heat of summer. It's hard for some to accept that there charges have double from what they were just a couple of months ago. The reality is AC units run nearly non stop throughout the summer and we only bill you using your daily meter reads. We can can show you how to monitor your meter so you can see when the most power is being used at your home. Please call Customer Care at 888-963-9363 for more details.
