Daily charges don’t add up…gone all day every thing turned of uses 10 or 12$.home all day using everything on use 5$It’s like take whatever u feel like for the day
Response: Hi Bonnie- Thank you for reaching out. Payless Power definitely does not make up or inflate charges. We bill you based on what your meter reports and can review this with you. We can also show you how to verify this independently so you never have to worry about any electric company taking advantage of you. We are here to help:) Published on April 03, 2018
I don’t understand how my rates can go up n down from $4.00 a day to $12.00 a day when nothing changes
Response: Hello- Please call us at 888 963 9363 and we can discuss your charges. Published on April 03, 2018
It’s good it’s just that I have to be paying every other day and I don’t like that !
Response: Hi Paula- Thank you for commenting. Making small daily payments definitely creates a more stressful customer experience. If you can make a larger single payment it not only makes the experience more convenient but it also helps you to earn the 20% Flexpay discount :) Published on April 03, 2018
Response: Stephanie-Thank you for being our customer. Call us at 888 963 9363 and let us know we can serve you better:) Published on April 03, 2018
Communication is good but rates are ridiculous and I feel like I can’t keep enough in my account
Response: Macario- Thank you for sharing your experiences. Please call us at 888 963 9363 and we can discuss was to reduce your energy consumption and your cost :) Published on April 03, 2018
The rates are ok, but not great. Even with discount it’s still overpriced. The daily texts are annoying. Sometimes they will bill for 3-5 days all at once. If account reaches $0 you get billed extra $25 even if no disconnect has been issued. Then they wait until the next day to deduct the $25 from your account instead of showing deduction right away. So if you pay $25 to bring balance above $0, it’s going right back to zero then they bill $25 again because the balance went to zero. That’s just wrong on so many levels. Customer service is usually good, but have had a few rude associates. They don’t care if you stay or switch providers.
Response: Christopher, Our goal with the daily balance alerts is to keep our customers up to date with their account. You have the option of receiving the alert via text and/or email, because by doing so, you can see each day what your usage has been and what your account balance is at. Our customer service team is always willing to work with those who are dealing with disconnects, and we value our customers. If you are still experiencing rude customer service associates, please call 888-963-9363 and ask to speak with a manger. We hope you will consider staying with us! Published on January 30, 2018
The website is lacking basic information on account usage and billing. I cannot successfully update my payment method info. Instead the following error message is displayed:
Must declare the scalar variable “@Active”.
Response: Hi Marisa, Thank you for the heads up! We've had many updates take place, and have done our best to make sure everything is up and running as it should be. This bug should have been fixed, but will you please let us know if you are still having this problem? Call us at 888-963-9363. Once you verify that it is working correctly, we hope you will consider changing your review rating.
I’ve had this service for a while now. Very disappointed. Throughout the entire summer, ac going all day and night, I hardly ever went over 2 or 3 dollars. Anywhere from 20 to 30 kWh a day. Now that it’s winter and we’re running the heater (which uses less electricity) and by the way, there’s no one home between the hours of 8am and 5pm, our usage has more than tripled. 8 to 9 dollars a day. Where’s the savings I’m supposed to be seeing? Long story short, I’ve had an electrician and an hvac certified central unit specialist both come inspect. Nothing wrong side from the fact that your company has been overcharging me. I know how to read a meter. By my count I’m using about 25 kWh per day. Not the 60 kWh I’ve been billed for day after day for the past month
Response: Hi Kristyn, We appreciate you being a loyal customer. Though your daily charges may have been lower during the summer even when running the A/C often, your heater is using more energy overall, even if it doesn't require as much electricity in general. During the summer if it is around 100 degrees and your house is set at 70 degrees, that's only a 30 degree difference for your A/C. During the unusually harsh winter we have been experiencing in Texas this year, with temperatures almost reaching the single digits, there can be upwards of a 60 degree difference between outside and in your home. Knowing how to read your meter is a great piece of knowledge...did you know that you can register it at www.smartmetertexas.com to get more detail on it? Payless Power can only bill for the meter reads, so registering your meter can give you a lot of insight!
I would like to know why mine and MANY others in my area that use this company have seen EXTREMELY DRASTIC increases in “usage” this month. We all live in small apartments and are rarely home. NOT HAPPY AT ALL. I’ve called and been told that since I have a SMART METER its 100% accurate and there’s nothing they can do. I don’t buy it. Public Utility Commission will be my next step since I can’t get answers.
Response: Lori, You are correct, many others have seen large increases in usage over the past 4-6 weeks. This is due to Texas enduring one of its coldest winters on record. Even though you aren't home, the items you have plugged in to outlets still require electricity (even if they aren't powered on) and your heater requires more work to warm up your home, even if you only use your heater sporadically. Please give us a call at 888-963-9363 to go over your usage in more detail.
I used to be satisfied until my updates didn’t include how much I was spending each day. What is the point of you clogging up my texts and emails if you’re not sending out pertinent information? FRUSTRATING. My mind can process $$ not kWh. But I’m sure that was the point.
Response: Danielle, Our goal is always to keep the customer in mind first. Though some of our messages have changed, you can still find all of the information you need by either calling us at 888-963-9363 or reading your monthly SUP (statement of usage of power), which will show you in detail each day's electricity usage and payment. Soon, you will be able to view your transaction history in the MyPayless account portal! We hope this helps.
