i been using payless power for over 5 years i think and i love it so far easy to track my usage on how u use my electricity thANK U FOR YOUR MESSAGES EVERYDAY
Response: Thank you, Sammy! There are more great tools and features right around the corner!
Updated site looks great. User friendly site plus a nice paint job to a great service.
Response: Odvin - thank you for the kind words! A lot of folks have worked hard on rolling out the new portal. Keep checking because more and more new features will become available over the coming weeks!
I was skeptical on deal with a prepaid company but i’m not now. Other companies wanted a large deposit that i was not able to afford upfront. Thank god for payless power!!! I would recommend this company to anyone
Response: Briana - sometimes leaps of faith can pay great dividends! Thank you for the wonderful compliment and for trusting us with your service!
Overall, an excellent company!! Rates are a tad high than some other companies. However, I love the daily text messages and it really helps me conserve and track my energy usage! I plan on staying with this company for a while.
Response: Michael - thanks for taking the time to share your review. We have some great new plans coming at the end of November. We think you will be very pleased with these new options. Stay tuned!
Awesome… nuff said.
Response: We can't say enough about how happy we are to have you as part of the Payless Power family! Thanks for being an awesome customer!!!
Helpful customer care. But i don’t like the way you charge an estimated reading
Response: Hi Jay - we understand that customers do not like estimates. We actually will never estimate your bill unless there is a delay in receiving the daily meter read. If this happens we will perform a true up the following day to make sure that your usage and payments are accurate. We will then resume using actual meter reads just like we do on a daily basis.
These guys have great customer service! They are great if you have bad credit and can’t pay a deposit fee- are a little more expensive than other electric companies.
Response: Milenia - thank you so much for allowing us to provide your electricity service. We understand that times are tough and that everyone deserves a chance to save on their electricity. We are grateful for your business!
Rates are low and very affordable
Response: Thank you Alfredo! We are very happy that you are seeing great savings and service!
I’ve been impressed with all aspects of service with you guys so far.
Response: Thank you Sharon! We appreciate the opportunity to serve your household!
PROS: text message sent every morning to let me know how much is left in the account.
CONS: money is taken out when they feel they may have made a mistake. When you are past the $35 mark they take more money out then when it is over $35.
Response: Dalila - thank you for sharing your experiences. The Flex Pay discount is available to every customer daily based on their balance. If the balance is over $35 that morning you will receive a 20% discount off of your energy charges. This is a great way to save!
