Just been with the company a week and half so far so good just trying something new out
Response: We look forward to having you as a customer! Thank you for rating Payless Power. Published on June 24, 2019
Cool easy to use good customer service……….,.,.
Response: Thank you Matthew for the feedback it's greatly appreciated! Published on June 14, 2019
I am not feeling comfortable with the consumption,,one day 44 kw the other dar 4 kw and i am using the same engergy
Response: We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesn’t make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on http://www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. Please contact us for anymore questions or concerns at 888-963-9363. Published on May 28, 2019
Rates are really high I was quoted a cheaper rate
Response: Marissa, Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Also when you use more than 17 KWH you'll receive an additional discount. Please contact us if you have anymore further questions or concerns at 888-963-9363. Published on May 01, 2019
Not very cost efficient
Response: Sedellia, Thank you for commenting. We will be more than happy to go over your plan with you & provide you information on ways on saving! Published on May 01, 2019
It’s ok but the daily usage fluctuates so much even when I do the same thing everyday and never change my usage.
Response: Thank you Jessica for commenting. We understand that it is easy for customers to become frustrated if their usage doesn’t make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on http://www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. Published on March 28, 2019
Yes the payment process is easy . I just don’t agree with the way the billing is down and the time you give customers to pay or the lack of time you give. Some customers live pay check for pay check and sometimes don’t have money in between to pir more money on their bill.
Response: Thank you for commenting. Our disconnections start at noon and are sent out in waves. We do advise in the text messages if you need more time you can always request an extension through 8 pm same day but you must apply it before disconnection is generated. If you have any questions or concerns please contact us at 888-963-9363. Published on March 06, 2019
You should wait for at least 10 h b4 sending a disconnect notice for a good customer
Response: John, Thank you for commenting. Our disconnections start at noon and are sent out in waves. We do advise in the text messages if you need more time you can always request an extension through 8 pm same day but you must apply it before disconnection is generated. If you have any questions or concerns please contact us at 888-963-9363. Published on March 06, 2019
This company is very high… they charge fees for everything… the cx service reps are so uncaring and also ignorant.. they offer no help and will not go above and beyond for their cx… this is the worst electrical company I’ve ever been with… way too expensive to be prepaid… Horrible company I hate it…
Response: Ayanna, We are disappointed that you have not had a positive experience. Here at Payless Power we strive to treat every customer with professionalism and respect. A supervisor will contact you to discuss your concerns. Published on January 21, 2019
Cost too much… paranoid daily about lights
Response: Markeita thank you for your feedback it's greatly appreciated. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Please contact us at 888-963-9363 for more tips on saving. Published on December 06, 2018
