Expensive
Response: Thank you Tia for your feedback it's greatly appreciated. Payless Power does offer ways on saving on your energy with our Flex Pay discount you'll save 20% off your usage in order to receive this, the balance will always have to be maintained above $35 or more. Also when you use more than 17 KWH a day you'll receive another type of discount off your usage as well. Please reach out to our customer care dept. at 888-963-9363 so we could provide you more tips on saving on your electricity.(: Published on April 11, 2018
Great in summer horrible in winter.
Response: Thank you Rebecca for your feedback it's greatly appreciated. We do apologize you have experience this issue with your usage. More times during the winter a lot of customers experience high usage due to temperatures fluctuating some days the weather is mild where less usage is being consumed in the home, versus on days where the temperatures go down in the teens causing heaters to kick on & making the heaters work hard & possibly run all night to keep the house warm. When this happens the weather outside has a lot to deal with what the home is consuming. For example the weather could be 30 degrees outside while your thermostat is set at 76, That is a 36 degree difference that the heater has to go against in order to heat the home & how well insulated the home is. During spring/summer times the weather outside is mild causing low usage. Keep in mind there might be days during the summer time that temperatures might reach 115 degrees or more causing the AC to run all day especially between 3-7 pm during the hottest time of the day,once the sun goes down temps will decrease cooling the home. Published on April 11, 2018
It’s practical but lately it’s been really very expensive…
Response: Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. Published on April 09, 2018
Blah
Response: Thank you for your review. Please let us know how we can improve. Published on April 09, 2018
N/A
Response: Thank you for your time and review!! If you know something we can improve just call us at 1-888-963-9363, we will be happy to hear from you! :) Published on April 07, 2018
They charge WAY too much for “Pay as you go” I haven’t been home in two day and some how have used $40 worth of energy?! Total rip off.
Response: Good afternoon Courtney, Thank you so much for your feedback. It's greatly appreciated. Payless Power does offer ways to save on saving on your usage. It's called the Flex Pay discount. With this you will receive 20% off your usage when the balance is maintained at $35 or more. Another way to receiving a discount is when you use more than 17 KWH a day. If you log on to the customer account portal you will be able to see detailed information on your charges. If you have any questions please reach out to our customer care dept. at 888-963-9363. Published on April 06, 2018
I pay to much I don’t like it…
Response: Good afternoon Evelin, Thank you so much for your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. If you have any questions please reach out to our customer care dept. 888-963-9363. Published on April 05, 2018
The fees are too high, but I cannot afford a down payment to another company currently. When I am able to, I will change. It should be illegal to have this high of a bill each month.
Response: Good afternoon Lynde, Thank you so much for your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. If you have any questions regarding your account please reach out to our customer care dept. at 888-963-9363. Published on April 04, 2018
All are too expensive
Response: Good afternoon Lacey, Thank you so much for your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. If you have any questions regarding your account please reach out to our customer care dept. 888-963-9363 Published on April 04, 2018
Easy payment….. Need to give more customer credits for longevity and stability on accts
Response: Thank you for your feedback Samantha:) We are working on some things to reward long time customers so stay tuned! Published on April 04, 2018
