Why is my usage going high if I’m not even using it too much electricity
Response: Moisecito Thank you for your feedback it's greatly appreciated. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on May 11, 2018
Bill pay is easy, fast. I like that you have extensions if needed but the rates are high and unpredictable. I get charged based on what yall think I’ve used and not how much I actually used.
Response: Thank you for your feedback you are are very important to us and we strive to bill our customer’s accurately. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible Published on May 10, 2018
Constantly Going up by the week!! Putting too much money on the account
Response: Thank you for your feedback. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. If you have any questions or concerns please reach out to our customer care dept. at 888-963-9363. Published on May 07, 2018
My bill is not cheaper than other company’s
Response: Thank you,your feedback is very important to us. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Published on May 07, 2018
It was quick and easy and no problem with understanding
Response: Thank you for your feedback it's greatly appreciated. Published on May 04, 2018
Customer service could be better being that we pay so much 4 light . Maybe more flexible on payment extentions.
Response: Thank you so much for the feedback it's greatly appreciated. Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Also we now offer grace periods from the time balance falls negative you will until the following day before 11 A.M. to make a payment. Published on April 25, 2018
Takes to long to restore services… Takes no time to turn them off however…
Response: Thank you for your inquiry. We apologize for the inconvenience. Please keep in mind that time frame for service orders are delegated by your Transmission Distribution Service Provider (TDSP) ONCOR. Published on April 16, 2018
Bill is not consistent
Response: Thank you for your feedback you are are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible Published on April 16, 2018
My bill is not cheaper than other company’s
Response: Thank you Kolya for your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. I hope this helps! Published on April 16, 2018
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Response: Thank you for rating Payless Power. Published on April 11, 2018
