It was quick and easy and no problem with understanding
Response: Thank you for your feedback it's greatly appreciated. Published on May 04, 2018
Customer service could be better being that we pay so much 4 light . Maybe more flexible on payment extentions.
Response: Thank you so much for the feedback it's greatly appreciated. Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Also we now offer grace periods from the time balance falls negative you will until the following day before 11 A.M. to make a payment. Published on April 25, 2018
Takes to long to restore services… Takes no time to turn them off however…
Response: Thank you for your inquiry. We apologize for the inconvenience. Please keep in mind that time frame for service orders are delegated by your Transmission Distribution Service Provider (TDSP) ONCOR. Published on April 16, 2018
Bill is not consistent
Response: Thank you for your feedback you are are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible Published on April 16, 2018
My bill is not cheaper than other company’s
Response: Thank you Kolya for your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. I hope this helps! Published on April 16, 2018
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Response: Thank you for rating Payless Power. Published on April 11, 2018
Expensive
Response: Thank you Tia for your feedback it's greatly appreciated. Payless Power does offer ways on saving on your energy with our Flex Pay discount you'll save 20% off your usage in order to receive this, the balance will always have to be maintained above $35 or more. Also when you use more than 17 KWH a day you'll receive another type of discount off your usage as well. Please reach out to our customer care dept. at 888-963-9363 so we could provide you more tips on saving on your electricity.(: Published on April 11, 2018
Great in summer horrible in winter.
Response: Thank you Rebecca for your feedback it's greatly appreciated. We do apologize you have experience this issue with your usage. More times during the winter a lot of customers experience high usage due to temperatures fluctuating some days the weather is mild where less usage is being consumed in the home, versus on days where the temperatures go down in the teens causing heaters to kick on & making the heaters work hard & possibly run all night to keep the house warm. When this happens the weather outside has a lot to deal with what the home is consuming. For example the weather could be 30 degrees outside while your thermostat is set at 76, That is a 36 degree difference that the heater has to go against in order to heat the home & how well insulated the home is. During spring/summer times the weather outside is mild causing low usage. Keep in mind there might be days during the summer time that temperatures might reach 115 degrees or more causing the AC to run all day especially between 3-7 pm during the hottest time of the day,once the sun goes down temps will decrease cooling the home. Published on April 11, 2018
It’s practical but lately it’s been really very expensive…
Response: Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. Published on April 09, 2018
Blah
Response: Thank you for your review. Please let us know how we can improve. Published on April 09, 2018