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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
I like the convenience of pay as you go. I have one complaint though, about a month or 2 ago my balance dropped from around 60 dollars to 11 dollars in 3 days. I did not do anything any different from any other day. Just wondering what happened there.
Response: Thank you for that amazing review Melody!! Glad that you find the payment portal so easy to navigate through!! We can look at the prior billing for you and go over what happened if you can please give customer service a call at 888-963-9363!!! :0 Published on April 19, 2018
Very quick service payment was easy
Response: Thank you Charla for that awesome review!! We are happy to hear that you are finding the tools we provide to the customers useful!!! :) Published on April 19, 2018
Greatly satisfied
Response: Thank you Alexis!! We are happy to keep you as a happy customer! Tell a friend about the great service you receive at Payless Power. :-) Published on April 19, 2018
This company is pretty good.
Response: We appreciate your comments Erron. We will continue to provide excellent service to all of our amazing customers! Pretty Good!!! ;-) Published on April 19, 2018
I’m impressed. Thanks!
Response: WOW! Thank you SOO much for your awesome review Carol! We are so thankful for having you as a customer, and we hope that you will continue your journey with Payless Power for many years to come! :) Published on April 18, 2018
Very convenient!!
Response: Thank you Dayna! We are happy to make electricity convenient for you. :-) Published on April 18, 2018
Convenient and simple
Response: Convenience and simplicity are what we're all about! We will continue working hard to provide great service to great customers such as yourself. Thanks Zach!!! Published on April 18, 2018
Easy pament methods but questionable about daily usage rates sometimes. Seems like more is charged when we are not even home and nothing’s running that when we are. Very confusing the estimated usage method. Don’t understand that.
Response: Thank you for your great feedback Jason!! Glad that you find the payment portal user friendly! The daily rates do fluctuate at certain times during the year when the supplier changes their rates. We do try our best to keep the cost down for our customers. We offer the flex pay discount when the account is above $35.00 the price per kilowatt goes down 20%. The other discount we offer is on the daily fees when the customer uses at least 17 kilowatts a day. If you would like to see the daily usage broken down into 15 minute increments we can email you that information or there is a free website called smartmetertexas.com that will show you that as well. We can also go over energy saving tips if you would like to contact customer service at 888-963-9363 or there are some on the website paylesspower.com. The estimated usage is not used very often but when it does happen it means that the tdsp did not send us the actual meter reads for that house so we estimate based on prior usage what the billing should be. When we do receive the actual meter read we either credit the account because we over charged or if we under charged the customer we add it on to their bill. We do offer payment arrangements if need be. :) Published on April 18, 2018
I am on social security only, do you have a special rate for seniors?
Response: We appreciate the feedback Clemencia!! We do not offer any discounts except the flex pay discount when the account is above $35.00, customers get 20% off the price per kilowatt. We also have a discount on the daily fees for customers that use at least 17 kilowatts a day! Published on April 18, 2018
Really expensive during winter!
Response: We appreciate you taking the time for your feedback Menderisting!! We always offer the flex pay discount when the account is above $35.00. The customers get 20% off the price per kilowatt. We also offer a discount on the daily fees for customers that use at least 17 kilowatts a day! If you would like energy saving tips for the winter to keep the bill at a reasonable price please contact customer service at 888-963-9363 or visit the website paylesspower.com! :) Published on April 18, 2018
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
