I like that I’m *in control* of how and when I make a payments. I also like that I’m sent updates on usage and balance daily. Happy to have tried Payless Power.
Response: Pamela, We also like the fact that you are "in control"! We thank you for giving us a chance and we are happy to provide excellent service through usage and balance information. Continue being the great customer that you are!!!! :-) Published on April 11, 2018
I like that I’m *in control* of how and when I make payments. I also like that I’m sent updates on usage and balance daily. Happy to have tried Payless Power.
Response: We are happy to know that you are enjoying our features and to have you as a customer. Your comments and feedback are highly appreciated!! Published on April 11, 2018
I love the convenience of seeing how much electricity we use on a daily basis. Plus my rate is great.
Response: We are glad that you are enjoying our features and happy with the rates. Your comments and feedback are highly appreciated!! Published on April 11, 2018
Service is good and easy to understand.
Response: We work really hard to provide all of our customers with all the possible tools they need to understand and manage their account, and make changes to better fit their budget! We are thrilled you find these tools, such as the online portal and customer care representatives, so convenient and useful. Thanks so much for the great review!! :) Published on April 11, 2018
you are good in customer service
Response: Thank you very much for that fantastic review! Providing you with quality customer service is our pride! If you have any suggestions on something we can improve please call us at 1-888-963-9363, we will be happy to hear it! :) Published on April 11, 2018
Easy service can be a little pricy but overall satisfied.
Response: Thank you Angela for your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. Please reach out to our customer care dept. at 888-963-9363 if you have any questions. Published on April 11, 2018
Good for daily keeping track of my electric usage, and I can manage and budget my payment to my needs.
Response: Frank we are so glade to have you as a part of the Payless Power family! Published on April 11, 2018
Enjoy the easy pay option. However, I’m not a fan of the daily text messsages & emails. I’d recommend only texting / emailing when the balance is below $25.00.
Response: Thank you Schuyler for your excellent review! We love to hear that our customers enjoy the payment portal and how user friendly it is! If you are receiving daily messages thru texting and email we can take one of those options away if it will help you. Please give our customer care department a call at 1-888-963-9363 so we can help you with that! Published on April 11, 2018
So far (about a year), Payless Power has been a reliable provider. I’ve had absolutely no issues, and, since the updating of the website, I’ve never had a payment process go so smoothly. It’s a piece of cake. I’d never done pre-paid power, before, but this is too easy.
Response: Thank you William for the amazing feedback! We work hard at trying to improve ways to make paying your electric bill easier and more convenient!!! :) Published on April 11, 2018
Like it
Response: Thank you so much for that fantastic review!! We love having customers as great as you Jennifer :) Published on April 10, 2018
