Payless Power Reviews
Read reviews from Payless Power customers
Keep getting messages to renew my contract and it won’t let me. I’ll just keep going day to day month to month and has worked out fine for me
Response: Thanks for contacting us, Robert. In regards to your issues with your plan renewal, a supervisor will be reaching out to assist you. Published on January 16, 2025
Took to long to connect
Response: Hello Nicolette! We appreciate your feedback, and understand that going without services is stressful and concerning. Our records show that your services were connected in under an hour. A supervisor will reach out to you to verify if he address you entered is correc Published on January 16, 2025
The fees that increase when you make a payment of less than 100 cause the amount to go up everytime I was paying 4to 5 a day now it’s 8to 9 but only when I pay less than 100 at a time
Response: Hello Jamie and thank you for sharing your concerns with us. We have a Payment Processing Fee of $4.95 for any payments below $75, but these fees can be waived by enrolling in autopay! For further assistance, please contact 1-888-963-9363. Published on January 16, 2025
Service fee is for under $75 payments is pretty high for those that can not make payments of that amount
Response: Hi Jeromy. We understand that some customers may not be able to make $75 or above payments, and we do waive the Payment Processing Fee if you set up a card for automatic payments via your My Account Portal or via a live representative at 1-888-963-9363. Published on January 16, 2025
Rates are too high
Response: Hello Dawn, and thank you for contacting us in regards to this matter. We would be happy to help go over your current rates at 1-888-963-9363 Published on January 16, 2025
Great service but the light don’t last long
Response: Hi, we will be more than happy to go over tips on how to save energy. Please contact us at 888-963-9363. Published on November 15, 2024
How long until I have power
Response: Hi, For new service can generally take between 4-6 hours depending on the workload. Published on November 15, 2024
Very good customer service and a great pay as you go company
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on November 15, 2024
Six dollars a day is a bit pricey, but it’s convenient to be able to add money
Response: Thank you Whitney for the feedback. Please contact us at 888-963-9363 for tips on how to save energy. Published on November 15, 2024
I it was a good choice I made choosing Payless power
Response: Thank you Jennifer for the awesome feedback! Published on November 14, 2024
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
