Started with Payless Power in January they were easy to set up convenient with good hospitality. The rates were manageable in the beginning but they slowly began to increase over time. I went from paying from$80 a month to$180 last month how does this happen?? I have a schedule made out for my lights so during the day from 5:30 in the morning until 8pm that way no power is rarely used with outlets unplugged. At 8pm-6am there promotion advertises free power no charge between this period. Smh so I contacted Payless Power and the only answer they could give was there rates increased but howww much is this increase Omg!!? Out of 30days the most light usage being used is 20 days and I’m giving some extra. I cant keep up with this rate and the way Covid 19 is causing tripling effect with all business. Its possibly time to start looking for reasonable rates I can afford…
Response: Mr Taylor. I understand that you are concerned about your electric bill . Being skeptical of the legitimacy of your charges is not a good thing but we can help on this front. We can also show you how your can verify your usage independently. If you have not used pre-paid power before you may not be used to the impact of daily usage on your account balance. As summer heat in Texas continues to increase across July and August your electric usage will go up . A supervisor will contact you and can show you the following: 1.) How much power your residence last year at this same time and how it compare s to this year. 2.) What your usage looks like on a daily basis in 15 minute intervals. 3.) Clarity on how our billing works. There seems to be some confusion at this point because Payless Power has never offered a promotion with free nights and weekends, or free power from 8:00 to 6:00 etc. We can review your contract documents if you enrolled online or call recordings if you enrolled over the phone with an associate. Its important for us to learn how you reached this conclusion so we can make it right if you were mis-informed. Published on August 18, 2020
Not a happy customer. I was told 4 to 6 hours for electric to be turned on so handed keys to my old house to landlord and we brought everything to new house thinking it would be on last night but no its now 150 am and no electric i have 400 bucks worth of groceries going bad. I have kids that are burning up with this heat not cool. If its going to be another day when electric is turned on just tell me so we can avoid over thinking. But where i come from when ya say something you do it, same day power is what i was told and here i am sweating like a HOG in the middle of the night. Reps need more training and people should do their jobs the rite way.
Response: We are so thankful for your review and bringing this problem to our attention. We are truly sorry for the inconvenience and would like to speak to you about the issue if we have not resolved it to your satisfaction. Published on July 28, 2020
need help paying me bill it’s to much
Response: Hello- Thank you for commenting we will be more than happy to assist you. Please contact us at 888-963-9363. Published on July 15, 2020
I need better rates or I am going to change company’s
Response: Ignacio, Thank you for commenting. Please contact us at 888-963-9363 so we may further assist you. Published on July 15, 2020
I give it three stars because I’m just a beginner. I haven’t had it long to really see are they a great company. So far it’s a good company, but need free nights…:) Thanks
Response: Marklea, thank you so much for commenting. We look forward to having you as a new customer & hope you are satisfied with the service! Published on July 07, 2020
The cost is too much.
Response: Dmitrii, thank you for commenting. Please contact us at 888-963-9363 so we may offer you tips on saving on your electricity. Published on May 19, 2020
I did not like that system once payment become zero , it disconnected maybe in case I lost my card and order new one it will be a problem in this hot summer it disconnected fast and the payment is increasing every month
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on May 05, 2020
Ridiculously high pricing but convenient payment options and daily usage updates.
Response: Lindsay, Thank you for commenting. We will be more than happy to provide you tips on saving on your electricity please contact us at 888-963-9363. Published on April 29, 2020
I’m just waiting to see how it is last prepaid lights the min payment was 10 and Saturday was free
Response: Thank you for your feedback it's greatly appreciated. We do not offer free nights or weekends, we do apologize for the confusion. Please contact us at 888-963-9363 for any questions or concerns. Published on April 03, 2020
Noooooooooooneeeee
Response: We are truly thankful for trying our service. We would like the opportunity to improve how we serve you and our other customers. Would you please reach out to us by phone or email, so that we can get more information on how to improve? Published on March 10, 2020
