Everytime i get a disconnection order it takes about 10 min to get disconnected!!!!
but as soon as i pay to get it reconnected, it takes like 2 hours or more to get my energy back on! Wth!
I wish that you guys could reconnect as fast as yall disconnect!
I dont think its fair!
Response: Brenda - thank you for reaching out and sharing your frustrations. Your remarks are completely understandable. Please note Payless Power does not perform the actual disconnection and reconnection orders. We send them to Oncor for completion and they work them in order. We do have some options to help you avoid being disconnected. Please call Customer Care at 888-963-9363 and we can go over deferred payment plan, same day extensions and our payment deadlines so you can limit having to deal with disconnections in the first place.
Last year Payless power was wonderful I told a lot of people about Payless power this year there charging me more per kWh you would think for being a customer they would give you a good rate this year I wouldn’t recommend Payless power when I find a good rate I will change unless Payless power takes care of there customers
Response: John, thank you for sharing your feelings about our service. We always want to hear how we are doing in our customer's eyes, even when if the review is not stellar. It is true that you were paying a slightly cheaper rate back in 2015 when your service began. The rates have increased a bit since then because wholesale costs in Texas have increased. Even though the rates changed, we also eliminated all minimum usage fees and reduced the daily customer fee from .$50 per day to $.33 per day. The reduction in fees, especially in months with lower usage, can result in big savings. A feature we have added that you can take advantage is the Flex Pay discount. Maintain a positive balance of just $35 and we will reward you with a discount. The discount is presently 2.6 cents off per kilowatt hour, which is a 20% savings off of our standard rate! 20% savings plus giving yourself a cushion against disconnection by simply maintaining a $35 balance is a win/win! Call us at 888-963-9363 for more details.
I’m so sick of payless power. They know that people signing up with them have no other option than prepaid and they start off with one rate and then Jack it up. I am doing everything in my power to switch companies because I do not feel like they are charging fair prices or that they care about me as a customer. Signing up with them may be someone’s only option but if you have a choice then don’t do it it ends up costing you so much more than normal electric service. Again very disappointed with the company and customer service as I have tried to call them and resolve my issues but was instead talked down to
Response: Hello - we regret to hear that you feel you have been billed unfairly. We take this feedback very seriously and would be very happy to cover any concerns you may have. We can also provide you with methods that will allow you to verify your usage independently. Just call us at 888-963-9363 and we can go over everything with you.
While your company offers better tracking of daily use, it does not offer reasonable per kwh rates. Even keeping my balance above the 35.00 limit I am charged 11.5 per kwh. When i started with your company, the per kwh was lower than most companies were offering. But steadily increasing over the two years i have been with your company. Raising prices on loyal customers is not the way to keep them. Since its basically 10.00 per day for eletricity I will be examining my options with other companies. I dont see myself staying loyal to a company who consistently raises my rates.
Response: Tamara - thank you for sharing your thoughts. It is important to us to hear all kinds of feedback positive or negative. Please call customer care at 888-963-9363 and we can discuss your usage and possible options on how you could save money.
You advertise a rate that one enters and from one day to the next your paying over 3 cents more. Mind you that I have been a customer for awhile now and have not gone below the required balance. I’m disappointed and dissatisfied with the treatment along with the raising of the rates. Oh and this true reading I think is a scam for it costed me an extra $22. Under billed us what customer service said to me. I guess…
Response: Ricardo. Thank you for you comments. The voice of our customers will always be important to us. At Payless Power we try to avoid raising rates if possible. Sometimes this is unavoidable due to rising costs of wholesale electricity due to fuel costs and utility charges. It has happened on a couple of occasions over the past several months. What we have done in these instances is try to offer relief by lowering our daily fee. For example in your area we dropped the daily fee from $.72 to $.54 or a savings of $.18 per day. For lower users this will actually be cheaper that the previous rate. For moderate users the cheaper fee will really take a bite out of the rate change. In addition the Flexpay discount also increased to 2.6 cents. Since you have taken advantage of this discount every day you will automatically see the larger discounted amount. As far as under-billed usage goes, we realize this is difficult for customers. This happens if there was a technical issue with the meter that caused the daily meter data provided by AEP to differ from the 30 day billing cycle read that they perform monthly. This is in effect an automatic re-reading of the meter to ensure accuracy. This can also work in your favor. In your case it found that additional billing was warranted but could have also found the you were due for a credit. It is accurate though. We can offer you transparency on any of your billing concerns. If you contact us at 888-963-9363 we can provide to you the total amount of kilowatt hours reported by AEP for that time period. You can call them to confirm or you can register your meter free of charge at www.smartmetertexas.com. This is a free site operated by the State. You can audit monthly, daily or even hourly meter data to ensure that whatever Retail Electric Provider that you use is billing you on accurate usage.
I don’t understand why I use so much money on a daily basis
Response: Hello - if you contact us at 888-963-9363 we can give an analysis based on weather and usage trends. The best way to determine the cause if your usage is to register your meter free of charge at www.smartmetertexas.com. This is a free site operated by the State 2which allows you to see your meter usage in increments as small as 15 minutes. This will allow you to use the process of elimination to pinpoint what is using power in your house.
Not very pleased!
Response: Joel - we are regretful to hear this feedback. If you would like to contact us at 888-963-9363 we will be happy to discuss your issues.