Worst service ever bill paid lights still off
Response: Jessica- You’re stating that you paid your bill and your service had yet to be reconnected when you wrote your review. Delays in having service connected or reconnected is about the most frustrating thing a customer can experience . We do show that you called for a payment arrangement which resulted in a reconnection order being sent to your Transmission and Distribution Utility (TDU). Our records show that it took about 2.5 hours to complete with is about 30 minutes longer than the normal timeframe. Please note that on days following long holiday weekends, there are major increases in the number of disconnections and reconnections that the TDUs are asked to complete. The large increase in volume of these requests can result in occasional short delays . Please note that that the timeframe to restore your service that day would not have changed despite having another provider because all providers send their orders to the same TDUs who work them in the order they were received. Please call us at 888 963 9363 for more information. Published on September 07, 2022
Really upset with payless power!! Don’t recommend at all!!! BAD SERVICE
Response: Mr Solis- Your comments state that you are very upset with Payless Power because of bad service. We have reviewed your account but don’t have a record of any recent issues from you . A supervisor will reach out to learn more about your issue. You can always call us at 888 963 9363 for assistance. Published on September 01, 2022
Went to try to switch light companies today and they say its a switch hold but how when ive paid off the payment plan like its crazy
Response: Ms Daniels- Switch-hold removal can be one of the most frustrating processes when it comes to electricity. In your case I records show that the hold was moved early last week. A supervisor will reach out to you to discuss. 888 963 9363 Published on August 29, 2022
Worse customer service!!! Even if you never asked for extensions, you get treated as bad customer!!!
Response: Mr Hernandez- Your review states that you feel like you get treated like a bad customer for asking for an account protection even though you never do so. I know it can be very upsetting when you request an option and it is not available to you. Please note that our automated systems can offer same day extensions until 8:00 PM for qualified accounts. The live staff has to follow these same parameters. The primary rules for an extension are 1.) a negative account balance 2.) the customer can only get one extension while the account is negative . As a pre-paid company we cannot offer customers extended period of protection . We can offer payment arrangements called deferred payment plans. Under this DPP we can advance a credit to you covering your negative balance +$20 for your future usage. This is available to you as long as your balance is $0.00 or less and you do not already have a DPP in place. Bothe the account protection and DPP are available through the automated phone system and your My Account Customer Portal. Call us at 888 963 9363 for more information. Published on August 29, 2022
They suck maybe me do all kinds of things with my landlord I turned it all in and they still made my family go 6 days without power put a hold on my meter but $200 credit with them
Response: Ms. Rendon- There is little that is more frustrating than not being able to get service connected due to a switch-hold . Unfortunately, when another company has a switch-hold in place we ,must provide documentation on your behalf for the other company to review. If they determine that the hold is valid we cannot proceed with enrollment and must refund your payment which is what occurred here. Please contact he previous provider to address the switch-hold and once it has been settled please callus back and we can enroll you as a customer . 888 963 9363 Published on August 29, 2022
I was very happy with my service when I first started it but now I’ve been a customer for almost 2 years and it seems like lately my usage is just higher and higher yes it’s Texas yes it’s hot but it seems like it’s I use way more power than I used last summer and I don’t like this $75 payment or you going to charge me money to make a payment the whole point in choosing this service was because I could pay what I wanted to pay every month so now it’s like having a $75 Bill and I’m paying at least 150 a month this is ridiculous.
Response: Ms Smith- Your review states that when you started with the service you were satisfied with the prices but now it seems like your usage is getting higher and higher and it doesn’t make sense even with the Texas heat we’ve had this summer. You are also unhappy about having to making a $75 payment to avoid paying a fee. This is a big deal that almost every Texan has been facing regardless of their electric provider. Inflated natural gas prices have driven up electricity process for all companies. However, there are some things you can do to lessen this impact. The main thing would be to contact us about upgrading to a fixed rate plan . While variable rate plans offer much flexibility , a fixed rate product would guarantee that your energy rate does not increase for either 6 or 12 months. Also, by enrolling in our autopay options you can make smaller payments without the minimum payment fee being included. Call us at 888 963 9363 for more details. Published on August 29, 2022
Trash trash trash
Response: Tracey- We have accessed your account to try to learn more about your concerns. We were unable to pinpoint anything specific. Please call us at 888 963 9363 so we can get some details regarding your experience . Published on August 18, 2022
You’re charging me amounts I never agreed to your name should be paymore cuz we say so I was poor before but after you reached my pocket and take what you want I’m even poorer I just paid the minimum of $20 plus $5 so that y’all would accept my money and just like that my balance is $17 and change in an instance without even using any electricity thanks a lot paymore cuz we say so I’m leaving y’all guys ASAP good riddance
Response: Mr Galvan- You are stating that you are upset due to the minimum payment fee. Fees can be frustrating but there is a way to avoid them each time. Your account should that you usually make payments of $40.00 or more. Did you know that if you enroll in autopay you can make payments as low as $40.00 with no fee? Call us at 888 963 9363 for more info. Published on August 12, 2022
If I could just make the review giving no stars I would. It was like paying a monthly bill double. Customer service reps, are only doing what they are trained to do. To disconnect service in Texas with the temperature already starting @ 101.is bogus. During a Pandemic and another State Of Emergency really says a lot. I wouldn’t refer to my worst enemy.
Response: Ms Thompson – To recap, your review comments state that you unhappy that your bill has doubled and that Payless Power disconnects customers during a pandemic and also when its dangerously hot. These are both serious issues. Please note that we work closely and in alignment with , Centerpoint, ERCOT and the PUCT when it comes to determining when it is acceptable to disconnect accounts that are delinquent on their charges. Essentially if we are told that’s a heat advisory is in place for an area we do not disconnect. There were many areas in Texas where we did not disconnect for the almost the entire month of July . However, heat advisories were lifted this week even though its still hot. All electric providers follow these same instructions. The same thing happened during the Covid Pandemic. For the first 6 months of the pandemic we did not disconnect anyone who advised they were affected by covid in conjunction with Centerpoint and the Public Utilities Commission . But then the world started opening back up and now there are basically no restrictions of any kind in place. You do bring up an excellent point about the weather though. It has been historically hot since May and this has resulted in record setting electricity usage among Texans . You are still under a contracted rate from a year ago which has protected you from a lot of pricing volatility due to the unstable natural gas market (Gas is used to power most power plants in Texas).We hope you stay with Payless Power and we really are one of the best values… but if you do please renew to another contract. It will be cheaper for you than the variable rate default plan that will go into effect if you take no action. 888 963 9363 Published on August 10, 2022
This is the WORST electrical company I have ever contracted with in my life. It does not give customers ANY time and shut off your power if your account credit was depleted to 0. Even in the hottest time of the summer, when it’s 102F outside. I have never worked with a company that has requested you to put money in your account before the service even starts.
Response: Hello- Your comments state that you are upset because you are given no warning or time to prevent disconnection and that you’ve never worked with a company that requires you to pre-pay for your service. This could be the root of the problem . Payless Power is a pre-paid service provider so this can be a shock if you’ve never had pre-aid service before. . I do see that you enrolled in the service only recently and did so online so you may have missed some important details. Let me explain how pre-paid service works. You have one of, if not the lowest rates available in your area. You do have to load funds on your account in advance. We send you a text or email daily showing how much power you used and how much you have left. This is not a service where you will just get a bill in the mail once per month and then have 15 days to pay it. Its more like a toll tag… you add funds and daily charges are deducted from your balance . You just have to maintain at least a penny on your account to have service. If you forget and let the balance fall under $0.00 you can log on to your MyAccount Portal or call the automated phone system or call before noon during business hours to speak to a live agent and request either a same day account protection or deferred payment plan . Disconnections never go out prior to noon. Please reach out at 888 963 9363 for more tips on how best to use your service. Published on August 09, 2022