This company sucks then they put a meter hold on to **** you over more i do not recommend this company to even my worst enemy
Response: Hi Juan, and thank you for contacting us. Your comments state that you are upset because a switch-hold is in place on your account. Please note that a switch-hold can only be placed on an account if the customer requests and accepts a deferred payment plan. A deferred payment plan or DPP, allows customers with a past due balance to repay it in manageable installments instead of having to pay the full amount to reconnect service. It will then be released upon the repayment of the deferred balance. A deferred payment plan can also be paid off early and Payless Power will never charge a penalty for doing so. If you have any questions or concerns, feel free to contact us at 1-888-963-9363 Published on January 16, 2025
Way to expensive, it’s great babying electricity. The price is ridiculous though.
Response: Hello Ryleigh, we appreciate the feedback. We understand how vital it is to keep track of how much electricity you consume and are glad you find this aspect helpful. In regards to your cost and billing, please feel free to contact us at 1-888-963-9363 Published on January 16, 2025
Y’all have been grilling me off for months . This is ****
Response: Thanks for contacting, Nathaniel! If you have any questions or issues with your service, please reach out to us at 1-888-963-9363 so we may resolve any problems you may be having. Published on January 16, 2025
You shut my power off over 35$ then made me pay 55$ to reconnect plus wait 2 hours this is ridiculous
Response: Hi Robert, and thank you for reaching out to us. We know that being without power is stressful, especially for extended periods of time. While it's unfortunate you were disconnected, an account with a below $0 balance is at risk of disconnection at 12:00pm Noon if action is not taken or payment is not made. We recommend making sure to make payments or request for assistance options before that time to prevent future disconnects, and always make sure your balance remains positive. We also cannot control how fast services are reconnected, as it is dependent on the workload of your Transmission and Distribution Provider. For further questions, please contact us at 1-888-963-9363 Published on January 16, 2025
This company is not helpful at all.
Response: Hi Raganeka, and thank you for contacting us about this matter. If you need assistance from us, you can contact us at 1-888-963-9363 for help from one of our live representatives. Published on January 16, 2025
It’s too expensive
Response: Hi Yosbanys. If you have any questions about pricing and billing, please call us at 1-888-963-9363 Published on January 16, 2025
Rip off I can’t wait to switch companies
Response: Hello Casey, and thank you for reaching out today. It's unfortunate that you are not satisfied with our services. If you need assistance or have questions, you can call 1-888-963-9363 to speak with a live representative for your concerns and your inquiries. Published on January 16, 2025
It’s real bad service, it’s too much expensive. They charge you a lot of . Stay a way from this company.
Response: Hello, Khadija. We understand if you are frustrated with your services, especially in regards to the charges you receive. If you have any questions or concerns, please contact us at 1-888-963-9363 for further assistance. Published on January 16, 2025
They eat A LOT OF MONEY UP!!!! I pay more with them than a regular bill
Response: Hi Harley, and thanks for reaching out. We know that your billing is critical to address, and we'd be happy to assist you. Billing information is always readily available on the My Account Portal, and if you have further questions, you can call us at 1-888-963-9363 Published on January 16, 2025
Y’all be having me pay extra when I don’t be using my lights
Response: Hi Lamarion, and thank you for contacting us. I understand that your issue with your billing is important, especially if you feel you are being overcharged. You can always review your billing online via the My Account Portal, which lists what you sort of charges were applied on each daily bill. Should you have further questions or concerns with your billing and your charges, you can call us at 1-888-963-9363. Published on January 16, 2025
