Payless Power Reviews
Read reviews from Payless Power customers
Very disappointed that they shut my electric off. When I was in the middle of paying my bill, horrible service
Response: Hello Cynthia, and thank you for sharing your concerns with us. We know being disconnected is stressful, and we want to help you avoid this situation again. Payless Power informs customers of their balances every day in the morning, as well as urgent messaging should their balances be low or even negative. From here, customers will have until 12pn (noon) to make a payment to the account that will bring it to at least $20 positive, or request assistance for their balance (either with an Account Protection until 8pm that same day, or the owed balance being deferred with a deferred payment plan). If you have any concerns or further questions, please reach out to us at 1-888-963-9363 Published on January 16, 2025
This service is awful, you cut the power when it’s 3.00 delinquent. Would not recommend to anyone who
Response: Hello Erik and thank you for sharing your concerns with us. We know being disconnected is stressful, and we want to help you avoid this situation again. Payless Power informs customers of their balances every day in the morning, as well as urgent messaging should their balances be low or even negative. From here, customers will have until 12pn (noon) to make a payment to the account that will bring it to at least $20 positive, or request assistance for their balance (either with an Account Protection until 8pm that same day, or the owed balance being deferred with a deferred payment plan). If you have any concerns or further questions, please reach out to us at 1-888-963-9363 Published on January 16, 2025
I don’t like it is to much
Response: Hello Maria, thanks for contacting us. Your satisfaction is important and we would be more than happy to assist you with your concerns. If you have inquiries about your billing, we do offer a billing breakdown via you My Account Portal on our website, and a live representative will help you at 1-888-963-9363 Published on January 16, 2025
I don’t like it is to much
Response: Hello Maria, thanks for contacting us. Your satisfaction is important and we would be more than happy to assist you with your concerns. If you have inquiries about your billing, we do offer a billing breakdown via you My Account Portal on our website, and a live representative will help you at 1-888-963-9363 Published on January 16, 2025
Always charging every 2 days when it used to b 3 days
Response: Hello, Gertrude, and thanks for reaching out. We understand your concerns are important, and we would be happy to resolve any issues you may have over at 1-888-963-9363 Published on January 16, 2025
Always charging every 2 days when it used to b 3 days
Response: Hello, Gertrude, and thanks for reaching out. We understand your concerns are important, and we would be happy to resolve any issues you may have over at 1-888-963-9363 Published on January 16, 2025
Y’all suck -70 cents and I was off by noon
Response: Hello Robinlynn, thank you for contacting us. We understand that having your services disconnected can be stressful, and we want to make sure that we prevent this situation from happening again. If an account is below zero dollars (that is, negative in balance), Payless Power will automatically send a service order to disconnect services by 12pm noon. This can be avoided by processing a payment to bring your balance to at least a minimum balance of $20 before 12pm, or requesting an account protection for your account before 12pm, with said account protection extending you until 8pm that same day. We also offer deferred payment plans, which can be requested before 12pm noon to prevent a disconnection. For further inquiries about your services, you can call us at 1-888-963-9363 Published on January 16, 2025
Hery dissatisfied with this service, it suppose to help people but instead it hurts people, to expensive and will keep you hostage if you try to cancel service, but it`s considered prepaid service, what part am I missing… No contract but pay as you go and they want to put a hold on your service, so you can`t cancel, it`s time for my lawyer to investigate this.. like they say some good things are bad, and this is one of them, if you want to lose money get with Payless Power
Response: Hello Dorothy, thank you for reaching out to us about this concern. We understand that you are frustrated with your current services, and will be more than happy to assist with any concerns and confusion you may have. Payless Power's pre-paid plans are all contracted plans that guarantee the provided energy rate. Customers are able to switch their services to another provider should they wish, though this will incur an early termination fee should they do so before the contracted term expires. The only way we would prevent any sort of switch away is if the customer agrees to a deferred payment plan, which would put a switch hold on their meter. To further assist you, a supervisor shall be reaching out to you. Published on January 16, 2025
I don’t like prepaid need a monthly plan asap
Response: Hello Lakitha, we appreciate the feedback! We understand that prepaid services may not be your preferred billing method. While we understand the need for monthly post-paid services, we unfortunately do not provide said services. If you have any further questions, please reach out to us at 1-888-963-9363 Published on January 16, 2025
Rates to high .
Response: Hi Erik, thank for reaching out to us. We know that you want the best understanding of your plan possible. The My Account Portal has access to all information regarding your rates, current plan and daily billing all in one place. If you need any further assistance, call 1-888-963-9363 Published on January 16, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
