They eat A LOT OF MONEY UP!!!! I pay more with them than a regular bill
Response: Hi Harley, and thanks for reaching out. We know that your billing is critical to address, and we'd be happy to assist you. Billing information is always readily available on the My Account Portal, and if you have further questions, you can call us at 1-888-963-9363 Published on January 16, 2025
Y’all be having me pay extra when I don’t be using my lights
Response: Hi Lamarion, and thank you for contacting us. I understand that your issue with your billing is important, especially if you feel you are being overcharged. You can always review your billing online via the My Account Portal, which lists what you sort of charges were applied on each daily bill. Should you have further questions or concerns with your billing and your charges, you can call us at 1-888-963-9363. Published on January 16, 2025
The pay-as-you-go plan is shockingly similar to the electric meters in apartments in London back in the ’60s and ’70s, where you had to put money in every few hours, or your power went off. Why can’t you guys bill monthly like everyone else does? This constant texting and e-mailing to pay the bill is an outdated concept. Thankfully, this won’t last long for me. an
Response: Hello James. We appreciate your feedback regarding our prepaid billing and services and understand your concern with our services. Payless Power provides pre-paid services so you can better track and manage your electricity consumption and billing, as opposed to a sudden single bill every month. Daily text and email notifications are sent to inform customers of the power they consumed, as well as to stay on top of their overall account balances. While we do not offer postpaid services at this time, we are steadily working to bring these options available to customers. Published on January 16, 2025
Lately I pay about 20 Dlls per day this too much
Response: Thank you for reaching out to us about this matter, Kimberly. We understand that you have concerns over your billing and the charges you are receiving. Customers tend to see an increase in the amount of electricity used , and because customers are using more electricity, they may experience a higher billing. You can always view your billing and the charges you receive over at the My Account Portal at paylesspower.com For further assistance, please reach out to us at 1-888-963-9363 Published on January 16, 2025
Lately I pay about 20 Dlls per day this too much
Response: Thank you for reaching out to us about this matter, Kimberly. We understand that you have concerns over your billing and the charges you are receiving. Customers tend to see an increase in the amount of electricity used , and because customers are using more electricity, they may experience a higher billing. You can always view your billing and the charges you receive over at the My Account Portal at paylesspower.com For further assistance, please reach out to us at 1-888-963-9363 Published on January 16, 2025
Promise that the lights on until 8:00 come on with lights off before 8:00
Response: Ms Turk- Your comments state that you were promised that your service would be on until 8:00 PM but it was disconnected before that. That is no doubt frustrating and its very understandable that you would be upset. A review of the contacts you made with us show that you called on 11/4 and was provided an account protection which covered you until 8:00 PM that day. The representative also advised that if no payment was made that a disconnection order would not go out until noon on 11/5. No payment was posted, and services were disconnected that afternoon. Our records and recordings do not reflect you being advised that services would be on until after 8:00 Pm on 11/5. I hope this clarifies your concern. If you have any questions, you may contact us at 888 963 9363 Mon-Sat 9:00 AM to 5:00 PM. Published on November 08, 2024
Would not recommend. Even on auto pay they will disconnect you and charge you a fee, even with a credit on your account they will disconnect and charge you.
Response: Ms Aguirre- A supervisor is reaching out to you to resolve your challenges with autopay and to address your expereince. Published on November 08, 2024
TOO MUCH MONEY VEING SPENT ON ELECTRICITY
Response: Mr Ramirez- I’ve taken a look at your account and while your usage is a little above average, a significant amount of your daily charges can be avoided. The first thing to know is that a fee of $6.93 is accrued each time you make a payment less than $75.00. We do not deduct this all at once , its deducted at a rate of $.99 per day for 7 days. We are changing this to $4.95 split up over 5 days but you have a lot of fees at the original rate lined up . We do something similar with reconnection fees. The fee is $30 but we have spread it out at $1.00 per day for 30 days however this will be changing to $3.00 per day for 10 days. Please note that you can avoid the payment process fee by either making payments of $75.00 or more or by enrolling in autopay. With autopay you can post payments as little as $40 with no fee. Finally, please be aware that if you have a deferred payment plan, we also deducted daily installments for that as well. If all of that is added up it will typically account for a third or more of your daily charges but you have the ability to avoid these extra charges in the future. Please contact us at 888 963 9363 if you have questions. Published on November 08, 2024
There is nothing pay less about this company I can’t believe I signed a 6 month contract with y’all I barely have any lights on and I’m getting charged a lot or always in a negative i don’t recommend this company what so ever!
Response: Hello- Your comments show that you are concerned about the amount of your charges and the usage being reported at your home. While I am not sure of the square footage of your home, Your usage is higher than normal for this time of the year. Please note that if your home has an older AC/heating system or is poorly insulated or has a patio door facing the west with no shade, you will like experience higher usage to due efforts to cool the home etc. I would highly suggest speaking to your property manager so that maintenance can check the refrigerant gas levels in your AC system . Another issue may be an older hot water heater. Feel free to contact us at 888 963 9363 for more information. In the meantime, you can register free of charge at www.smartmentertexas.com to audit your usage and billing. Published on November 08, 2024
This is the 3rd day waiting after I pay them to connect my power, and I’m still waiting. No power, I called 3 times and said it not their fault. They’re blaming Reliant energy. First they told me that my meter was a “smart meter” that it wouldn’t need a technician to physically go to my address to connect the power back on. Then they said that they will call reliant energy to send a technician. Still waiting, No power but they already charged me for it. I guess the meter wasn’t as smart. Nevermind, the one who wasn’t smart I guess it was me for trusting this company which is only the middle man, I should have gone directly to Reliant and avoid all this mess.
Response: Mr. Sohom- Your comments state that there was delay in your service for 3 days and that you should have just gone with Reliant instead of a middleman like Payless Power. Your reaction is completely understandable because 3 days is an unacceptable delay. Our records show that you enrolled online and an order to connect service at the address provided was submitted within the standard connection time frame. You did speak to multiple customer care representatives who attempted to trouble shoot the issue for you. CenterPoint Energy dispatched a technician but you later called in and confirmed that the address originally provided was incorrect. Also, please note that CenterPoint Energy is the local utility who owns the meters and who performs connection orders and repairs. In the deregulated Texas Energy Market, CenterPoint Energy is what is known as a Transmission and Distribution Utility. You cannot sign up for electric service with CenterPoint. You must select a retail electric provider such as Payless Power or Reliant. Reliant’s roll and capabilities are no different than Payless Power’s when it comes to connecting your service . All retail electric providers are “middlemen” but have identical access to CenterPoint who executes their requests . I hope this clears up any misunderstanding. Published on November 08, 2024
