Payless Power Reviews
Read reviews from Payless Power customers
I never will recomend this company to any of my friends this company is too expensive it take money on a hide way this is the worst company
Response: Thanks for contacting us, Manuel. While it's understandable that you may have issue with your billing, we want to ensure that there is no hide-away, and we would be happy to assist you with your billing and usage concerns over at 1-888-963-9363 Published on January 16, 2025
Always there are mistakes and the customer service is barely effective. I spent almost 4-5hrs of my time explaining my problem with your billing and it still hasn’t been resolved.
Response: Hello Sumala, thank you for contacting us. We understand how frustrating it can be to not see a resolution to any billing issues you may be having, and will have a supervisor contacting you to assist further. Published on January 16, 2025
It’s sad to have to add a service fee !
Response: Hello Bernice, thanks for informing us of your concerns. For further assistance, reach out to us at 1-888-963-9363 Published on January 16, 2025
I’m not happy with our plan nor the service from this place! We were scammed into a plan we were not okay with and now are having to fight to have our power turned on
Response: Hello Catherine and thank you for reaching out to us. We understand that you may be concerned about your services and we will have a supervisor reach out to you in regards to this matter. Published on January 16, 2025
Meh charges the hell outta me and drain my acct
Response: Hello Fahmida. We appreciate your concerns, and understand billing can be stressful. If you need assistance with you billing or any other concerns, please contact 1-888-963-9363 Published on January 16, 2025
I’ve been using this prepaid electricity service for a while now, and overall, it’s been a great experience. The convenience of monitoring my usage and recharging when needed has made budgeting so much easier. I appreciate the flexibility it offers and how simple it is to stay in control of my energy costs. The only thing I’d suggest is improving customer service response times, as it can take a bit longer than expected to get assistance when needed. That said, the service itself works reliably, and I’d recommend it to anyone looking for an efficient prepaid option!
Response: Hello Erica, and thank you for your feedback and your patronage. We are thrilled to hear that you are satisfied with your services overall, and glad that we can help you keep track of your usage for your budgeting. If you are needing a faster response, you can speak with a live representative when you contact 1-888-963-9363 Published on January 16, 2025
I don’t!!!! Recommend to nobody if you want lights do not pick this company they don’t work with you even when you have been with them for years!! Extra money do everything even to get them cut on !! Then negative the next day !! So keep your money !! And find somthing better!!
Response: Hello Laquita, your feedback is appreciated, as well as your time with Payless Power. We know customers may need some assistance with their billing when they find themselves without funds, and we are always happy to assist our customers with the options that each customer equally has available. You can call our automated system or check the Payless Power My Account Portal to see if you qualify. If those options are used, then it is the customer's responsibility to make sure there are sufficient funds on their account to avoid any service interruption. 888-963-9363. Published on January 16, 2025
Not great service
Response: Hi Victor, we appreciate the feedback, and would love to help out. If you are experiencing any issues or concerns with our service, please contact us at 1-888-963-9363 Published on January 16, 2025
This company is a Rip off! It’s very expensive and they do not care about their customers. I know some of these reviews have to come from staff or people that have never dealt with other electricity companies before. I would give -0 rates because that’s what they deserve -0.
Response: Thank you for reaching out about this, Xavier. I know that having expensive billing can be a stressor, and we want to show that we do in fact care about our customers, and that the reviews left behind are from real customers. If your billing is of concern, please reach out for assistance from one of our live representatives at 1-888-963-9363 Published on January 16, 2025
This company sucks then they put a meter hold on to **** you over more i do not recommend this company to even my worst enemy
Response: Hi Juan, and thank you for contacting us. Your comments state that you are upset because a switch-hold is in place on your account. Please note that a switch-hold can only be placed on an account if the customer requests and accepts a deferred payment plan. A deferred payment plan or DPP, allows customers with a past due balance to repay it in manageable installments instead of having to pay the full amount to reconnect service. It will then be released upon the repayment of the deferred balance. A deferred payment plan can also be paid off early and Payless Power will never charge a penalty for doing so. If you have any questions or concerns, feel free to contact us at 1-888-963-9363 Published on January 16, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
