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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
I have been charged for kw I haven’t used
Response: Thank you for contacting us about your concerns, Ramon. We understand that you have some concerns about your electricity consumption, and know that not understanding where the usage may be coming from can be stressful. For concerns of your usage, you can always review your electricity consumption via the smartmetertexas.com website, which will break down your usage in minute intervals. This way, you can review when you used the most electricity. If you have any other questions, please contact us at 1-888-963-9363 Published on May 05, 2025
What purpose do you serve if ya is closed on the weekend?!! Like y’all we work and can’t call during your ridiculous business hours. Allow the system to accept payments when your dumbbell of a system won’t allow us to login!!! Come on PP, this isn’t rocket scienCe Adapt and become more user friendly.
Response: Thank you for taking the time to reach out to us about this matter, Patricia. We understand how important it is for customers to get assistance when they need it, and can understand why you may be frustrated. Please keep in mind that, even if you are unable to log in, payments can be processed via our automated system. If you are having issues with making payments through our system, please make sure the account information you are providing is correct, as well as any card information such as the card number, expiration date, as well as the CVV and billing address associated with the card. If you cannot make payments with our automated system or through the My Account portal at paylesspower.com, we accept cash payments through MoneyGram services such as eligible MoneyGram locations or the MoneyGram website. You will need your account number and the MoneyGram receive code 14715. You can reach out to a live representative by calling in to 1-888-963-9363 during business hours, which are Monday through Friday between the hours of 9AM through 5PM. We also provide after hours email assistance during these hours: 5:00 PM to 9:00 PM Monday - Friday 9:00 AM to 5:00 PM on Saturday 11:00 AM to 8:00 PM on Sunday Published on May 05, 2025
I would not give this company half a star. They absolutely suck if you’re looking for power do not go to pay less power.
Response: Thank you for taking the time to reach out to us about this issue you are having, Elexxas. We see you are having concerns with the services you are receiving from Payless Power, and we will be happy to assist you at 1-888-963-9363 Published on May 05, 2025
Terrible service after hours. It’s not convenient at all when you can’t talk to anyone because you can’t log in. I hate the experience I will be switching as soon as possible
Response: Thank you for reaching out to us about this concern, Lillian. We understand you have concerns about your ability to communicate with us after hours, and know that being able to speak with someone for any concerns is vital. Please keep in mind that you can call in to speak with a live representative Monday through Friday from 9AM to 5PM. If you are needing assistance after that time frame, you can reach out to us via our after hours email during the following hours: Monday through Friday from 5:00 PM to 9:00 PM Saturday from 9:00 AM to 5:00 PM Sunday from11:00 AM to 8:00 PM Should you need any further assistance, please reach out to us at 1-888-963-9363 Published on April 30, 2025
Do not use this company, their automated system doesn’t help with anything and dont have any problems on a weekend or late in the evening after you get off woke because your just s.o.l.
Response: Thank you James for sharing your thoughts. It’s clear that being unable to get the help you needed outside of regular hours was a major source of frustration, and we understand how important it is to have access to real support when it matters most. At Payless Power, our automated system is designed to handle basic account needs, but we know that sometimes a real conversation is what’s needed. Our customer care team is available Monday through Friday, 9am to 5pm, at 1-888-963-9363, and we’re here to assist with any issues that require personal attention. Your feedback highlights a real concern, and we appreciate you bringing it forward. We're committed to continuing to improve the customer experience and making sure our support aligns better with the needs of our customers. If there’s something still unresolved, we’d like to work with you directly—don’t hesitate to reach out during our business hours Published on April 22, 2025
We are very disappointed about the service of Payless power, it’s now second time in a week we don’t have power, it’s a whole day today, and all our groceries are rotten in the refrigerator
Response: Thank you for taking the time to contact us about this important matter, Oluseye. We understand that being disconnected may be a stressful experience for you. Payless Power will disconnect customers if their balance falls below a zero-dollar balance and a payment is not made. If you are needing additional time to make a payment, you can request for a Same-day Account Protection until 8PM that day, or a Deferred Payment Plan if neither of the options have not been used. Otherwise, a payment to bring your balance to at least a positive $20 balance will need to be made. If you experience any interruptions while your balance is positive and no disconnection order has been sent, you can check the outage map provided by your local Transmission and Distribution Provider (TDSP) to verify if any outages have been reported. We also recommend flipping your breakers to off, then to on again after a short moment. Finally, you can look at your meter if it reads "CLS" or "OPN". If it says "OPN" you will need to reach out to your TDSP. For any other questions or concerns, please contact us at 1-888-963-9363 Published on April 16, 2025
I AM OUTRAGED THAT SOME SORT OF SECURITY HOOD HAS BEEN PLACED ON MY ACCOUNT WITH ZERO EXPLANATION GIVEN TO ME AND ABSOLUTELY NO ONE AVAILABLE FROM FRIDAY NIGHT TO MONDAY MORNING!?! I AM SUFFERING IN THE HEAT DESPERATELY TRYING TO PAY MY BILL TO RESTORE SERVICE AND IT SIMPLY WILL NOT ALLOW ME TO DO SO NOR GIVE ME THE ABILITY TO GET ANY HELP OR INFORMATION!!! EVEN THE EMAIL SERVICE IS RESTRICTED TO DAYTIME HOURS AND NO EMERGENCY LINE AVAILABLE. UNBELIEVABLE. UNACCEPTABLE. SOMEONE PLEASE HELP ME!
Response: Thank you for taking the time to reach about this important matter, Mark. We understand how vital it is for our customers to make payments to their account balances, as well as to be able to receive assistance for any account issues when they need it. Customers may experience payment issues when inputting incorrect card information. Please make sure that the card number, expiration, CVV, and billing address associated with the card are inputted correctly. If there are five or more declined payment attempts made within a 24-hour time period, our system will put a payment lock on your account for a full 24-hours. You can either use the MoneyGram service to make a payment by using our receive code 14715, or waiting until the lock lifts to try again. While our live representatives are only available Monday through Friday from 9AM to 5PM, we do offer after-hour email support during these time frames: 5:00 PM to 9:00 PM Monday through Friday 9:00 AM to 5:00 Pm on Saturday 11:00 AM to 8:00 PM on Sunday If you have any further questions, please contact us at 1-888-963-9363 Published on April 15, 2025
Worst service ever. No customer service after 5 is ridiculous for working customers.
Response: Thank you for taking the time to reach out to us about this issue, Faron. We understand how vital it is for our customers to get assistance with their services when they need it most, and how frustrating it can be when a live representative is not available over the phone. Please keep in mind that we have 24/7 automated assistance for making payments, setting payment arrangements and so on available through the My Account Portal at paylesspower.com or through our automated phone system. We provide after hours email support, which is available until 9PM Monday through Friday. It is also available from 9AM through 5PM on Saturday, and from 11AM to 8PM on Sunday. If you have any other questions or concerns, please contact us at 1-888-963-9363 Published on April 10, 2025
I WOULD GIVE IT A 0 RATING BUT THERE’SNO OPTION FOR THAT!! THEY OVER CHARGE AND DONT REPLY TO YOUR CONCERN. I WILL NOT RECOMMEND TO ANYONE!!! WORSE LIGHT COMPANY IVE EVER CAME ACROSS
Response: Thank you for taking the time to reach out to us about this concern, Lucinda. We understand that you have concerns in regards to your billing and services overall, which we know are vital to you experience as a customer. Payless Power charges you based on the amount of electricity you consume, and we will list the amount you used with the daily billing notification we send every morning. You can also always review your billing via the My Account Portal at paylesspower.com for a breakdown of charges applied. If you have any other questions or concerns, feel free to contact us at 1-888-963-9363 Published on April 07, 2025
What is going on ? I didn’t even have the lights on sat or sun and a bill occurred today. This is such a faulty company.
Response: Hello Johnathan, and thank you for contacting us about this issue. We know that not having electricity services can be stressful experience. To assist with this matter, a supervisor will be reaching out to you. Published on March 24, 2025
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
