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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
My bill has tripled in the few months
Response: Thank you for sharing your feedback. We’ve heard your concern about your bill tripling over the past few months, and we understand how unexpected changes like this can be concerning. It’s important to us that you feel confident in the charges you’re seeing. Billing changes can sometimes result from shifts in usage, plan adjustments, or when a customer moves into a new residence—but we want to make sure everything is clear and accurate for you. To get to the bottom of this and find the best possible solution, we’d love the opportunity to review your account with you directly. Please give us a call at 1-888-963-9363, and one of our team members will be ready to assist you. Published on June 16, 2025
If i could give 0 stars i would but, even negative stars. Theae guys are garbage and charge whatever the heck they want…only consistency these guys have is their inconsistency and tendency to rip us the consumer off!!! Terrible company!!!
Response: Thank you for taking the time to share your feedback. We hear your frustration and understand how upsetting it must feel to experience what you’ve described. It’s clear that your expectations weren’t met, and that’s something we take seriously. Consistency and transparency are values we strive for, so your comments about pricing and service are especially concerning to us. We’d like to learn more about your experience so we can address the specific issues you encountered and work toward a resolution. If you're open to it, please reach out to us directly with more details—your input can help us improve and ensure others don’t face similar concerns. Published on June 16, 2025
Have disconnected my service with no notice and I have auto pay.
Response: Hi Kent, Thank you for bringing this to our attention. We’ve carefully reviewed your message and understand how unexpected and frustrating it must be to experience a service disconnection—especially while enrolled in autopay. We hear your concern and recognize how important it is to have reliable service and clear communication. Your feedback is valuable and helps us identify where improvements may be needed. We’re currently looking into the details of your account to understand what occurred and ensure this is addressed appropriately. A supervisor will be reaching out to you directly to discuss your experience and work with you on the next steps. Published on June 16, 2025
I left my dwelling on 5.31.25 and have yet to get a hold of someone that can help. I’ve disconnected twice online and still keep getting charged.
Response: Thank you for bringing this to our attention Ms. Briceno. A supervisor will be reaching out to you today to learn more about this issue. Please let us know if you have any other questions or concerns by calling us at 1-888-963-9363 during standard business hours Monday - Friday 9:00 AM to 5:00 PM. Published on June 10, 2025
Smooth so far so why not go for it if you really low on funds
Response: Taije, thank you for taking the time to review Payless Power. We are glad to hear that the process has been going smoothly. Please let us know if we can assist you with anything by reaching out to us at 1-888-963-9363 during standard business hours. Published on June 10, 2025
I do not recommend bc if your late on a payment they will shut off your power and you want have electricity until the back in office so if it goes out on a Friday your screwed. And plus I made my payment Friday here it is mid afternoon Saturday no power and they have already taken 10$ and I have no electricity
Response: Sebastian, thank you for your review. Payless Power recommends to keep a positive balance in your account to avoid any service interruptions. If your service is disconnected and a payment is made the service will be restored within two hours regardless of the time the payment came in. Please keep in mind that Payless Power charges two days in arrears. If you have any other questions or concerns you can reach out to a live representative by calling in to 1-888-963-9363 during business hours, which are Monday through Friday between the hours of 9AM through 5PM. We also provide after hours email assistance during these hours: 5:00 PM to 9:00 PM Monday – Friday, 9:00 AM to 5:00 PM on Saturday, and 11:00 AM to 8:00 PM on Sunday. Published on June 10, 2025
Don’t kno yet
Response: Harvey, we appreciate your input. Please contact us at 1-888-963-9363 during standard business hours if you have any questions or concerns. Thank you for choosing Payless Power. Published on June 04, 2025
Are my lights gonna be off in the morning? I’ve paid my bill. I’ve sent a copy of my receipt I went to Kayla‘s. They didn’t refund my money. I don’t need my lights to be off. I have children. No one is telling us anything. I was told to call when y’all are open, but by then my lights will be off. Can someone please call me first thing in the morning?
Response: Thank you for your review Ms. Erin. After carefully reviewing your account, I was able to verify that your services were not disconnected and your payment has successfully posted to your account. If you're needing additional assistance, please reach out to our customer care department at 1-888-963-9363. We thank you for being a Payless Power customer. Published on May 30, 2025
Why tf is this **** so high. I’m Bout to go back to direct energy. Cause yall full of ****
Response: Payless Power appreciates you for taking the time to leave us your feedback on this matter, Qymeka. Payless Power knows that understanding your billing is important for your services. Keep in mind, we charge customers based on the amount of electricity they consume, and the more use the more they will be charged. You can always see this amount via the daily messaging we send for your billing. If you have any further questions or concerns, feel free to contact us at 1-888-963-9363 Published on May 30, 2025
I’ve had a very frustrating experience with Payless Power, and I feel compelled to warn others. Their policies are extremely tricky—like a spider web. Once you enter into their contract, getting out feels like an endless, painful cycle. I initially signed up for a 3-month prepaid plan. But soon after, I was pushed into a 1-year contract with significantly higher rates. Now that I’m moving to another apartment within the same community, I expected a simple account transfer. Unfortunately, Payless Power refuses to transfer my existing contract, despite me completing 9 months already To make matters worse, they won’t even offer the 6-month plan that is available to new customers. According to their customer service, this plan is not for “existing” customers like me—only new customers qualify. So let me get this straight: if I want to transfer my account, I’m treated as a new customer and forced to open a new account. But when I ask for the new customer plan, I’m told I’m not eligible because I’m an existing customer? That’s completely illogical and unfair. These manipulative and one-sided policies show just how little they care about customer retention or fairness. I feel trapped in a high-rate contract with no reasonable way out. Verdict: Be very cautious before signing up. What looks simple at first may become a costly and frustrating commitment. Their policies are not customer-friendly and lack transparency.
Response: Mr. Tahir, thank you for reaching out and expressing your concerns. Payless Power knows that understanding your plan is very important. New customers are able to start their services through the Power to Choose website. The rates offered there, are introductory rates for our new enrolling customers, where they will have the option of selecting the plan of their choice. When the expiration date is near, customers, will then be offered the option to renew their plan with the rates we have available. Customers also have the choice not to renew plan. All of the details are contained in the renewal notice that we send out in advance of the contract expiration date. We understand that you have had this contract for 9 months, and you are stating that you will be moving to a new apartment. Because you are moving, the contract is ending, and you can avoid the early termination fee by a.) starting services with Payless Power at the new address or b.) you are able to email copy of your new lease, if you wish to start services with a different provider. Please know that you are not trapped. We would love to speak to you to go clarify any misunderstandings that you may be experiencing. Additionally, I would like to advise that you are eligible for a 6-month plan at the new address, but not a PTC plan. Please reach out to our customer care department, at 1-888-963-9363, we are ready to assist you with any questions or concerns. Published on May 30, 2025
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
