Awful customer service! I had talk to Andre on the phone +1 (8779400386) he had awful service he talk way to fast and was rude. He didn’t explain Anything properly he lied about what contract I was getting. I had to call back and that where I was talking to Andy. She told me that Andre was a “new worker” bs she explained everything to us. She said she will help us get a refund because Andre lied about what contact After that she hung up! We called again then we got Joey on the phone. He kept bugging us about we can get this and that. We told him we want a refund; he said he will help and now he hung up on us too! So unbelievable!
Response: Hello- Your comments states that you spoke to representatives who did not inform you correctly and conducted themselves unprofessionally. Our records indicate that you enrolled in service through the website www.saveonenergy.com and not through Payless Power directly. Saveonenergy.com is a company that represents multiple providers. Payless Power does not employ any representatives with the names you have provided and the toll free number listed is not affiliated with Payless Power. Later, you did speak our customer care team and was advised that if you wished to “cancel service” that the best solution was for you to select a new provider and once you signed up with this new company services would be switched the Payless Power account would be closed automatically. This would have prevented you from having an interruption in your service. If you have any further questions, please contact us at 888 963 9363 Published on November 08, 2024
StRted my service this afternoon and here it is 11pm and I still don’t have lights
Response: Mr. Morris- We do apologize for the delays in starting your service. CenterPoint Energy (your local power utility) rejected your order due to a permit requirement which you were able to arrange the following day. If you have any further issues, please contact us at 888 963 9363. Published on November 08, 2024
Horrible company to have long wait times to answer phone , request on your account took literally months to be addressed still til this present day my account is wrong but they quick to interrupt service for something so easy to have is the most unorganized and difficult to have choose another company
Response: Hello- Your comments say that you have not been able to use the automated system fully for some time and no one has helped you. A supervisor is contacting you to address the situation. 888 963 9363 Published on November 07, 2024
Power is off and I am unable to make online payments MoneyGram is down has been all day and there is no way to reach Payless power after 5PM. It is 100 degrees outside and 110 inside. In addition not having power even though I have been trying to reach them for hours and hours, I’m not able to make online payments through the website because I was a victim of identity theft and someone disputed all of the charges on my credit card including a payment to Payless so they flagged me as using a fraudulent card and when I explained the situation they said show us a police report. Now I am forced to pay $5.99 Everytime i make a payment on top of the outrageous price they charge for electricity and several dollars in fees everyday. About 40% of what I pay for power doesnt even go towards paying for power. Do not use this provider even if your only other option is a hamster on an exercise wheel running a generator. You will be better off.
Response: Mr Avertette- At the time of your complaint , Moneygram was experiencing a nationwide service outage due to a cybersecurity issue. Our records do show that you spoke to a supervisor on 9/24 who directed you towards cash payment locations on the Fidelity Express network. If you can provide documentation that shows the reason for the chargeback that was processed against Payless Power we will be happy to review the cash only flag that is currently on your account . 888 963 9363 Published on November 07, 2024
I would not recommend this company to anybody i am paying pretty much $50 dollars every other day because if you dont pay $75 dollars they charge you $6 dollars right away only leaving a balance of $40 and i have a big ass house so that dont last but 2 days and you only get one extension and thats it and its to hot here in cc tx not to have any electriity at least the other company i used to have worked with me cause they knew i always would pay what i owed. So yeah they suck!
Response: Hi Alvino- Your comments say you were paying $50 every other day throughout September, and you are frustrated because Payless Power wasn’t working with you. Please note that with pre-paid service that options are more limited because we do not maintain a deposit to protect against non-payment. We do work with our customer though and offer several options, but these are not unlimited. Your billing records do how you were paying about $15 per day for your large house. That is expensive but that’s because you were consuming a lot of power during the summer. Call us at 888 963 9363 for more information to settle your account. Published on November 07, 2024
I signed up for a fixed 3 month rate of .14 per kilowatt. Used 1367 kilowatts and was charged $219.19. That comes to .16 per kilowatt. My bill should have been $191.38. Be aware of their shady business practices. I called and was told that the delivery charge had gone up. That’s not a customers problem when you put it out there that it’s a fixed rate. Not cool
Response: Hi Keith- Please note that your energy rate is fixed however delivery charges from your local utility , Texas New Mexico Power can fluctuate. This is covered in the terms and is uniform across all energy retailers service the Texas de-regulated market. Unfortunately, you would not be able to find a provider who will cover this cost for you. Typically, TNMP updates its delivery charges twice per year on 9/1 and again on 3/1. The 9/1/ update is typically and increase and the 3/1 update a decrease however neither is guaranteed. Feel free to call us at 888 963 9363 for more info. Published on November 07, 2024
So I’ve been a customer for about a year now and I recently just bought a new place and I was told that in order to transfer my lights I have to pay $75 deposit along with setting up a new account. When did y’all start doing that??? I’ve had two coworkers who have the same company and when they got their lights put on, they didn’t have to go through this problem. I think for those existing customers who’s been with you guys you shouldn’t have to allow them to start over again on a whole new account just to transfer lights over? Most prepaid or other companies, do not this.
Response: Hi Christina and thank you for your business. Historically, we have always required customers to start a new account when moving and any new account must have funds matching or exceeding the connection balance in order to start service. If a customer has a significant available balance, we can just transfer funds from that balance to start the new account and the customer doesn’t have to make an additional payment. The amount required to trigger the request to start new service can fluctuate and at the time of your move it was $75. That’s the amount the system had to see on the account before it would generate the order. Sometimes, we change the cost required to start service to a lesser amount. Presently, its $40 but by law cannot exceed $75. We are working on a long-term solution to would allow customers to keep the same account when moving . Published on November 07, 2024
1-star for Customer Service. I spoke with a customer service agent and two different supervisors, and none of them would refund the $20 late fee on my first bill due to a misunderstanding on my automatic payment setup. I immediately paid the bill when I was notified that the bill was not automatically paid. I thought auto-pay was set up, learned it wasn’t, paid my bill immediately, signed up for auto-pay for future bills, and then asked them to please remove the late fee due to a misunderstanding on my automatic payment setup. Everyone that I asked denied the request. To me, this is no way to treat a brand new customer. I’m very surprised that their customer service was this poor.
Response: Mr. Van Velson, Your comments state that you asked for your late fee to be waived because you though you had enrolled for autopay however the autopayment was not processed. A supervisor reviewed the account and refused to waive the fee. Upon further review, the decision has been made to waive the fee and you will now see your balance due has been adjusted. Feel free to call us at 888 963 9363 for more details. Published on August 26, 2024
This company charges me $400 a month for a one-bedroom house with one person living in it 400 a month My bill should never be over 180 and that’s in the hottest of months in West Texas this company is taking advantage of people with lower credit scores and having to use this no way in the world I should ever be paying $400 a month for the size of my house It’s morally wrong.
Response: Hello- Your comments state that you live in a small home and feel like you were over charged this summer. Its understandable that you may feel this way in the middle of a record-breaking summer. Please note that your plan is a fixed rate contracted plan meaning that your rate is locked in. We cannot raise the rate. The variation in what you pay is based on the amount of power you use daily. Also please note that Payless Power does not own your meter or perform your meter reads. This is done by your Utility , AEP Texas. This means that your usage would be the same regardless of the provider your select . You do have the ability to audit your meter reads to ensure that your electric company is billing you accurately. You can do this by enrolling free of charge at www.smartmetertexas.com. Published on November 07, 2024
I have reached out to Payless Power Customer Service to try and get a very important matter resolved more than three times now (I have record of all three requests) and I have still yet to receive a response from anyone. Extreme carelessness and very poor customer service.
Response: Ms Houle, Our records show that a supervisor responded to your issue on 30 minutes after you posted your review. Please let us know if you need additional assistance. 888 963 9363. Published on November 07, 2024
