Convenient and simple
Response: Convenience and simplicity are what we're all about! We will continue working hard to provide great service to great customers such as yourself. Thanks Zach!!! Published on April 18, 2018
Easy pament methods but questionable about daily usage rates sometimes. Seems like more is charged when we are not even home and nothing’s running that when we are. Very confusing the estimated usage method. Don’t understand that.
Response: Thank you for your great feedback Jason!! Glad that you find the payment portal user friendly! The daily rates do fluctuate at certain times during the year when the supplier changes their rates. We do try our best to keep the cost down for our customers. We offer the flex pay discount when the account is above $35.00 the price per kilowatt goes down 20%. The other discount we offer is on the daily fees when the customer uses at least 17 kilowatts a day. If you would like to see the daily usage broken down into 15 minute increments we can email you that information or there is a free website called smartmetertexas.com that will show you that as well. We can also go over energy saving tips if you would like to contact customer service at 888-963-9363 or there are some on the website paylesspower.com. The estimated usage is not used very often but when it does happen it means that the tdsp did not send us the actual meter reads for that house so we estimate based on prior usage what the billing should be. When we do receive the actual meter read we either credit the account because we over charged or if we under charged the customer we add it on to their bill. We do offer payment arrangements if need be. :) Published on April 18, 2018
I am on social security only, do you have a special rate for seniors?
Response: We appreciate the feedback Clemencia!! We do not offer any discounts except the flex pay discount when the account is above $35.00, customers get 20% off the price per kilowatt. We also have a discount on the daily fees for customers that use at least 17 kilowatts a day! Published on April 18, 2018
Really expensive during winter!
Response: We appreciate you taking the time for your feedback Menderisting!! We always offer the flex pay discount when the account is above $35.00. The customers get 20% off the price per kilowatt. We also offer a discount on the daily fees for customers that use at least 17 kilowatts a day! If you would like energy saving tips for the winter to keep the bill at a reasonable price please contact customer service at 888-963-9363 or visit the website paylesspower.com! :) Published on April 18, 2018
Good service, i like that they keep me updated with my balance
Response: Thank you Marbella for your wonderful review!! We love hearing that the daily messages help people manage their budget for the electric bill and monitor their usage and have the option to use more or less power on any given day! :) Published on April 18, 2018
I find Payless power to be one of the greatest opportunities available for people getting started in life on their own to going through life and reaching old age where you’ve retired and are short in funds. This company makes it easy for all classes of people that need that extra little help. Thank you!
Response: Thank you Edna for that excellent review!! We take pride in being able to help all of our customers out so that no one goes without power!!! :) Published on April 18, 2018
Its fast and great! You don’t have to keep trying to make THE payment, a few clicks and you are done.
Response: We appreciate the awesome review James!!! Glad to know that the payment options on the web are very helpful and easy!! :) Published on April 18, 2018
website is very easy to use, clear understanding of usage.
Response: Thank you Heather for that wonderful feedback!! We are happy to know that our customers are finding the payment portal user friendly! :) Published on April 18, 2018
NOTHING TO SAY, ALL IS GOOD
Response: Thank you sooo much for the fabulous review Isabel! We are so glad that we can provide you and all our customers with the best service in the area! :) Published on April 18, 2018
At initial set up, my email was incorrect so I couldn’t make a payment and the were closed by the time I got off. After that was resolved, it’s been great! Great rates, easy to pay and text reminders keep me up to date with whats going on. There is a lag in the daily usage … wish it could be real time or just one day behind not two. But other than that they’re okay with me
Response: Thank you for your awesome review Aleda!!! We are glad the email address is resolved and everything is going great! The billing is always going to be 2 days behind because we have to wait for the tdsp to gather all the data from the meter for the 24 hours in a day and then they send the readings to us, which is when we in turn send it to the customer!! :) Published on April 18, 2018
