Payless Power Reviews
Read reviews from Payless Power customers
Awesome low rates on Electricity…Great Customer Service, And questions or concerns are always answered and addressed through your web page or calling customer service…Thank you
Response: Thank you Eduardo :)
I have had them for going on 2 years.. There rates have gone up so much its ridiculous as soon as I can switch I will be changing to a different company. Very unsatisfied… And when u call them they wont work with u at all… Makes it very hard for a single mom on fixed income with 2 kids… It cost me 17 bucks in one day to heat my home and it should be less to heat then to ac in a trailer..
Response: Lauren - thank you for sharing your opinions. We feel that this is very valuable feedback. First thank you for your business for the past 2 years. Please understand that our rates do not change frequently and that we do not read your meter. This is handled by Oncor - your transmission and distribution utility (TDU). Many Texas residents have these same feelings when the temperature drops because the impact of heating on electricity usage is something that is taken for granted in the south. We understand air conditioning costs but not heating costs. If you call us at 888-963-9363 we can give specifics and you may be able to use this information to curb your winter usage. Otherwise the usage will only change with the weather and not with your electric provider. We can also give you a method to ensure that we are billing you with what your meter reports and nothing else. It's a government operated website called www.smartmetertexas.com and is free to use for all Texas residents. To solve you problems you must understand the cause. We can help you do that 888-963-9363
Been a satisfied customer for two or more years now. Thank you for your reliability
Response: Mark - thank you for giving us the opportunity to serve you.
Thank you for being a good straight forward company. I was new to Dallas and this was ONE less problem that I had. Keep up the good work!
Response: Alexis - thank you for giving us the opportunity to serve you!
Great services never had one problem! 🙂
Response: Thank you for your business Sarah!
Not very pleased!
Response: Joel - we are regretful to hear this feedback. If you would like to contact us at 888-963-9363 we will be happy to discuss your issues.
I have been with Payless Power for 2 years now and have been so grateful for their services. They have been very helpful when times got tough for my family. They truly do try to work with you and help when times are tough. Customer service agents are very nice, even compassionate to you and your needs. I have tried other pre paid electricity companies in the past and as you can see I am not with them anymore. Thank you Payless for all you have done.
Response: Stephanie - thank you for the kind words. I'm glad we can help.
I never thought electricity could be so easy! I’ve always used the big companies like Gexa, Direct Energy and TXU because I thought that was the best thing to do until I gave Payless Power a chance. The cost is SO MUCH lower! I try to pay attention to keep my balance above $35 to get the extra discount and I love the text updates to keep track of my usage. My bill was half of what it was last year with another company. I’ve told everyone I know about y’all!
Response: Melanie - thank you so much for the wonderful compliments and for spreading the word. The FlexPay discount is one of the very easiest ways to save :)
Signed up because needed quick electricity . found Payless power website read reviews of course but it was the night before the move in date and still had no electricity set up. So I read on reviews was a bit skeptical but honestly . the next morning I got a text message saying service was active I was super surprised it was that fast. For as much as we use electricity consumption our price is very good I love the text messages letting me know about my account. We are very pleased. A little upset that I was never informed on the 70 or 75 deposit and you actually get 100$ in electricity . help me out on this please other that . I love Payless power.!!!!!
Response: Nellie - thank you for the kind remarks. Just to clarify, we don't require a deposit from customers but since our service is pre-paid you do have to put a payment of at least $40 to start your service. We do not hold that money as a deposit though. It is available for your immediate use.
Are Saturdays free?
Response: Hello - we currently do not offer free weekends. This is something that some companies advertise but in reality they charge a higher rate on week days to make up for their revenue loss on the weekends. Our billing is very straightforward. We provide a good rate 7 days per week and if you can manage to keep a balance of $25 or more we will discount that rate by 3.5 cents. It's that simple!
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
