For the first month I put $75 to join it lasted me not even a whole month . Ever since then I put $20 everyday just to wake up i am negative or $5 left and remind you I do not use that much electricity!! I am very upset I spend like almost $200 with this I am not saving at all.
Response: Ms Reyes- You are stating that your charges have increased drastically and now you are having to put $20 on the account everyday just to maintain positive balance. Surprise increases in your charges are not a good thing. They can destroy your budget and I know from personal experience how difficult that can be so I can totally understand your comments . I have looked at your account and I think I know what’s going on. Recently your usage spiked up from 1/1/21 to 1/3/21 It also looks like You have had some major increases in December even on days where the high temperatures were pretty mild. The lows on those days were all in the low 40s high 30s though . When I looking at the 15 minute increment usage for each day I see a pattern. Your usage peaks over night … reduces around lunchtime and jumps back up around 8:00 PM. This seems to correspond with the weather cooling down and warming up so you may have a heater issue . If you log onto your Payless Power online portal the main page has a graph that shows your daily usage along with the daily high and low temperatures in your area. This is intended to help you understand the impact of your AC/Heater in regards to your electoral consumption. Along with the daily text invoices, these are your most important tools to manage your usage and charges. Per-paid service is designed to get your attention when your usage spikes so that you can make changes in order to stay with in budget. The silver lining here is that is working so you now have a chance to control your usage AND your charges. Call us at 888 963 9363 and we can advise how to register at www.smartmetertexas.com so you can view the 15 minute data that I referenced. I would also encourage you to contact your landlord to have them check the Freon gas in your central air unit. This or another issue with your unit may be a contributor to these higher charges during cooler weather. Published on January 06, 2021
It cost a lot for prepaid kw.
Response: We are truly thankful for trying our service. We would like the opportunity to improve how we serve you and our other customers. Would you please reach out to us by phone or email, so that we can get more information on how to improve? Published on December 29, 2020
Too expensive for prepaid plan, looking to switch to a different electricity company soon but if you prefer prepaid go for it .
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on December 16, 2020
Usage uses too fast
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on November 13, 2020
This is getting to be stupid. I’m being charged for electricity that I’m not even using. My electricity has been off going on a month now. And I’m -$19.00. How am I negative when I’m not even using anything.
Response: Jody, Based on your comments you are confused as to why your balance continues to increase even though your power is off. Its not a good thing to be frustrated and confused about your billing and we understand how that might be confusing. We can clarify this for you though. Previously you requested a deferred payment plan. Under this plan we advanced a credit for you and set up a weekly payment schedule. The jumps in your owed balance are a result of those installments coming due. You can confirm this by logging into your MyAccount Portal… your itemized daily charges are visible and you can make a payment to settle the account right there. If you wish to maintain or close your account you can also call us at 888 963 9363 so we can help you take of this. Published on October 02, 2020
Bill is too high for use!!!
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on September 15, 2020
Money goes by really fast, I unplugged computer TVs everything the AC stays on auto and still money goes by really really fast not so cool about that …
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance Published on September 04, 2020
Response: Thank you for rating Payless Power! Published on August 26, 2020
I would like to. know when power was turning on
Response: Thank you for rating Payless Power. General time frame for new service can take between 4-6 hours. Published on August 24, 2020
it was easy to get, and was turned on very fast but after having it a few months now I’m thinking it was a bad idea. Daily charge used to be 3$ and now it’s averaging 8-10$ a day for a small 2 bedroom duplex, and I’m at work 5 days a week too, not even home until the evenings. It seems the days I do laundry, and cook are the highest usages, which doing normal household things shouldn’t make you pay double. Not to mention, the overall amount of money I use monthly is only $30 less than what my parents 4 bedroom house costs on electricity. (& they have a big electric company, not prepaid) Definitely doesn’t seem right.
Response: Ms Hanson- We hear that you are concerned and suspicious regarding your daily charges and understand that this is not a good thing. Please call us at 888 963 9363 and a supervisor will review you charges on a 15 minute interval basis which may help you pinpoint what is behind the increase in your charges. We can also compare what was consumed last year at your residence during the same dates. Lastly we can show you how to verify your usage independently regardless of the provider you use . Please note that electricity usage does generally spike up during the deep summer months in Texas. If this is the cause we can also give you some tips on how to reduce your daily costs . Published on August 18, 2020
