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Payless Power Reviews

Read reviews from Payless Power customers

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How much do i owe to get my service bak on??

Response: Mr. Cardona- The account number provided shows that account has been closed for some time. Please call us at 888 963 9363 in order to start a new account. We can work out a payment arrangement for your final balance on the original account . Published on December 01, 2022

They are not accurate when it comes to your bill and usage. I’ve been with them for years but lately I’ve been unhappy because of this issue

Response: Ms. Johnson- Your review comments state that you have been unhappy lately because you do not feel that you billing is accurate. Its not a good thing when a customer feels this is the case but if you call us at 888 963 9363 we can go over this will you and also show you how to audit your meter reads and billing on www.smartmetertexas.com. This will allow you to always ensure that you are only being billed for what you use. Published on October 10, 2022

Just signed up.

Response: We look forward to having you as a new customer! Published on September 17, 2022

Nothing at this time

Response: Thank you for rating Payless Power. Published on September 13, 2022

Y’all greedy mf, I have trust issues. Y’all turnt my service off yesterday it -$3 and today I wake to something dumb. -$13 y’all must be stupid. My child and I in the heat and y’all charging more kw while the lights off.

Response: Ms Bradbury- Your comments state that you are upset because you are continuing to be billed even though you are disconnected. Not having power is a serious issue, especially with a child in the home so it makes sense why you are unhappy . Please understand that our billing runs two days in arrears so charges applied to your account on 8/4/22 were actually from 8/2/22. Call us at 888 963 9363 and we can go over your billing timeline with you. Published on August 09, 2022

Meh, sometimes the fastest option isn’t the best option. They Can get you out of a bind, but most likely will put uou back in one. A hotter one.

Response: Mr Urias- Your comments state that while you were satisfied with your service connection, you have not been as satisfied since. We do understand the impact of daily billing on customers, particularly this summer with inflation and record temperatures. Bearing that in mind frustrations are understandable. Still, we would like to learn more about your experience . A supervisor will contact you to discuss. 888 963 9363 Published on August 03, 2022

Please fix your on hold system. I went through the automated system and clicked to customer service for existing customers. Waited on hold just to be answered by a guy asking if I need new service. Told him I’m an existing customer and he proceeds to put me in a 16 person queue.

Response: Rick- your comments state that you attempted to use the IVR to speak to an associate for assistance . It transferred you to a department that could not assist and you were transferred again. This is a serious situation that we will to investigate. A supervisor is reaching out to you to confirm the phone # you called in from. We can use that to information to research and resolve any problems that may have occurred. Published on July 18, 2022

I have been a customer for about 6-7 months now. In the beginning the service was fine. But now that the company has implemented, bc of “higher costs”, that you have to put on your account at least $75 or they will deduct $9.95 from your payment I am having a difficult time paying for my electricity. I am disabled and on a fixed income. This makes no sense to me. I would certainly Not recommend this company if you are on a fixed income. People may say “Choose a different company”. I can’t afford the outrageous deposits most of the other companies make you pay. Smh

Response: You described how difficult it is for you to make larger payments when you have to scape by to make cash payments to cover the negative balance . This is clearly a very difficult situation for you and anyone would be concerned or upset. We do have some potential options to assist you so that you can get to the point so that you can make larger payments . You can also enroll in autopay and this would allow you to post $40 payments without the fee. A supervisor will call you to discuss. 888 963 9363 Published on June 14, 2022

Not fair making us pay 75 dlls some of the time I have less to make a payment!! And now making it like this isnnot good and then chargin 9 dlls if you dont put those 75 that is more unfair! There is people that we struggle and this is just not good

Response: Luis- Your comment states that you do not think it's fair to be paying $75 each time you make a payment. We understand it maybe a struggle on making that payment from time to time. We have came up with a way on avoiding on making a $75 payment along with the fee if you were to make a payment under $75. Signing up with autopay will be the best option as it has the benefit of always maintaining a positive balance on the account no worries on a negative balance, When balance gets to $25 it will auto draft $40 still giving you the option on making a lesser payment than $75, and no fee will apply. Please contact us at 888-963-9363 for anymore questions or concerns. Published on June 13, 2022

In this Day And Time with so much going on you’ll need to do better with customer communication As anything done on the weekend isn’t accurate of information/Paying Of Bill ect.please work on it If you want people to Speak positive About you’ll and the service you give

Response: Ms Banks, thank you for your submission. Thank you for taking the time to speak with us this morning in regards to your issue. As per your feedback the issue you were experiencing on 6/5 was due to not being able to access your account portal. We can see how this was a frustrating experience for you, and we are happy to learn that the issue was corrected after you spoke with on our associates on 6/6. For future reference here are some tips on assisting on the online portal if you ever come across this issue again. Please clear cache, cookie, and browsing history. After speaking with you today everything seems to be working for you. If you have any further questions or concerns please reach out to us & we will be able to assist you. Published on June 07, 2022

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*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.

About Payless Power

Payless Power wants to be your Texas electric company.

Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.

We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.

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