last time when I paid $ 30.00 on 8/28/18. I also enrolled and submitted auto pay when it goes down to $10.00 and, I will have 20% discount. I have not seen that. Poor customer service or inefficient online service maybe.
Response: Thank you Arturo for your feedback it's very important to us. I did review your account I actually don't show that you currently have autopsy active on the account or did,therefore you're not receiving the discount . Please reach out to our customer care dept to have the autopay applied at 888-963-9363. Published on September 12, 2018
$9.00 Tho not happy it’s going up
Response: Carmesia, thank you for the review. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By signing up with autopay you can save 20% off your standard rate. Also due to high temperatures we have been experiencing here in Texas can cause usage to increase but once mild temperatures start you'll see a decrease in usage. Please reach out to our customer care department if you have any questions or concerns at 888-963-9363. Published on August 24, 2018
This company is very convenient.You can make easy online payments.
Response: Thank you Edward for the review, Please let us know how we can improve to get a 5 star review! Published on August 07, 2018
Needed to change start date. But would not let me.
Response: Thank you Luis for the feedback we greatly appreciate it. After reviewing your account looks like it's schedule to start on 7/4/18 we still have time to update start date. Looks like a NON Account holder called in to attempt to change it therefore we weren't able to change it because an ACCOUNT HOLDER can only call in to make changes on the account. A supervisor will be contacting you shortly to go over your options. Published on June 28, 2018
Easy but gets really expensive
Response: Heather,Thank you for the feedback. During summertime months there will be an increase in usage the weather being a main factor to it. Payless Power does offer ways on receiving a discount off your usage. Please reach out to our customer care dept. at 888-963-9363 to discuss these options with you & also to provide energy saving tips! Published on June 28, 2018
Im paying over 8 $ for a 2 bedroom apt and i hardly have anything on ever. Its just my son and i in the apt, i am very unhappy
Response: Thank you for your feedback it's very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on June 18, 2018
Daily charges are sporadic and eratic. Constantly changing. One day $3 next $8 next $15. Thermostat not being changed that much for such high price changes. Tempted to switch providers.
Response: Burke Thank you for taking the time on providing your feedback it's greatly appreciated. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. I do see the weather you have been experiencing in you area had been over the 100 degree weather, the recommended temperatures on leaving the A/C at is 78 degrees now when the sunsets you may turn the A/C down to lower temperatures as it's not as hot versus during peak hours from 12pm-6pm hottest times of the day. You can review these reads using smartmetertexas.com to see when usage is being used the most during the day. Any questions or concerns please reach out to our customer care dept. at 888-963-9363. Published on June 16, 2018
Do ya offer free nights or free weekends?
Response: Thank you for reaching out, & looking for the best way to save money. We currently do not offer free weekends. Those types of plans may not always result in lower charges as the highest use of electricity is during the peak hours versus off-peak hours where less usage is being used. We provide a 24/7 discount with our FlexPay Discount by maintaining a balance over $35 you can receive 20% off our standard rate. Also when more than 17 KWH are used daily we offer an additional discount. Published on June 15, 2018
I spend $5 or more a day on electricity. It’s outrageous for a small 1 bedroom apt.
Response: Thank you for your feedback Katrina. We do apologize that your daily bill may seem a little high. You are more than welcome to contact the customer care department to go over ways to save during the harsh summer heat. It would be our pleasure to go over tips on how to save and manage your account! Please contact us at 888-963-9363. Published on June 12, 2018
My spend alot of money
Response: Thank you Chris for your feedback and thank you so much for being a valued customer with Payless Power. If you would like to go over tips to save on your energy you can log into the My Payless Power customer portal, or you can call in and speak with a live representative. We would be thrilled to go over ways to save! Published on June 12, 2018
