New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
I’m very happy with my services and love the convenience of paying via my cell phone.
Response: We are very happy to have you as a customer Graciela!!!! Its good to know that the payment options are convenient to you as we work hard to make it easy. Thank you for being AWESOME! You are appreciated. Published on April 11, 2018
Great service, and easy payment. Thanks Very much.
Response: Hey John, thank you very much for your review, we are happy to know that you are enjoying the service and find it easy to make payments. Your comments and feedback are highly appreciated!! Published on April 11, 2018
lightly over priced
Response: Thank you Sherry for your feedback it's greatly appreciated!Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. If you have any questions regarding your account please reach out to our customer care dept. at 888-963-9363. Published on April 11, 2018
It was fast easy and convenient.
Response: Fast, Easy and convenient is the name of the game! We strive to keep our customers satisfied and thank you very much for your positive feedback. Its a big motivator for our Payless Power team. Published on April 11, 2018
The new way to make a payment online is so much better. I like that it stores the information which makes it a lot quicker process.
Response: Thank you Marci! We will continue to improve our systems to ensure our customers have the easiest and most enjoyable experience with their electric company. Published on April 11, 2018
There should be a 24 hour line to call. Also I think you should offer free nights or have rewards program.
Response: Thank you for your rating we offer a 24/7 automated system and we have an online portal available as well we offer promotions when you first join for any question please give a call at 888-963-9363. Published on April 11, 2018
Minor difficulty
Response: Thank you for the rating for help with your issue give us a call at 888-963-9363! Published on April 11, 2018
Love this! Easy to make payments and love how they keep you updated & send you text with your balance!
Response: We're glad to find our payment options convenient! Published on April 11, 2018
I ABSOLUTELY LOVE LOVE THIS COMPANY!!! Always SO HELPFUL IF I EVER HAVE ANY QUESTIONS OR CONCERNS! I REFER YOU GUYS ON A DAILY BASIS!
Response: Thank you for the positive review we're glad you're enjoying the services and referring us!:) Published on April 11, 2018
Easy & efficient
Response: Hi Imaan! Thank you so much for your excellent review! We are so glad we can provide you a quality service! We appreciate the support :) Published on April 11, 2018
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
