Payless Power Reviews
Read reviews from Payless Power customers
Been with this prepaid company for about 2 months now, I’m very happy with their service. Their rates are unbeatable compared to other prepaid electric companies. Their connection was super fast I think it only took about an hour to get the electric on. They’re online website makes it really easy to add money to your account. I’m a happy customer.
Response: WOW!! We appreciate that awesome review Arren!! One of our goals is to provide all our customers with a quality service and the best rates! We are thrilled to give customers all the options to make their journey easy and pleasant!! The online website is one of our best features because it gives you all the tools to make super fast payments, you can see your daily statement, and so much more!! Also with the daily messages you can also be updated of your balance and usage!! We love that with can provide you with all of these features! We also love having customers as great as you!! Thank you SOO much for supporting Payless Power!! Published on April 03, 2018
I’ve been with Payless power for over 6 yes never had a complaint my only thing now is that they don’t have extensions anymore like before without having to get deferred..as a customer sometimes we just need extention no deferred but for the most I am very satisfied
Response: Thank you for the feedback unfortunately we don't offer extensions but we do offer a grace period from the day to fall negative until the next day before 11am, we also have autopay with helps you maintain $35 dollars in your account additionally it enrolls you 20% flex discount! :) Published on April 03, 2018
I love how easy it is to pay over the phone and I love the daily notifications I think the rate is a little high but it makes up for it with the easy accessibility to my account
Response: Thank you so much for your positive review Marcela!! We provide our customers with various payment options that will help! Getting daily messages is great because you have control and knowledge about your usage and balance and will help you make some changes if that's the case!! Also having the ability to access your online account gives you the power to keep an eye on your account and it's easy and fast to use it!! We are so glad that we can provide you and all our customers with an excellent service!! Thank you for supporting Payless Power!! Published on April 03, 2018
I think its a little high but its so easy to pay and they work with you.
Response: Thank you so much for the great review Glenda!! We like to provide our customer with competitive prices and the best service in the area!! We are so glad that you find our service easy and we are always available to give all our customers a hand if the options are available!! Published on April 03, 2018
I absolutely love payless power and have tried recommending it to friends and family but the ones that I have recommended it to are still set in their ways with the same ole big electric company. Great job and very awesome customer service.
Response: Thank you so much James for spreading the word about our company!! Most people who switch to prepaid find it difficult switching from one bill at the end of the month to pay as you go. Our best advice is to treat this prepaid service just like any postpaid, and every paycheck add around $200, that way you don't have to stress about your balance until it gets low! We greatly appreciate you!! Published on April 03, 2018
I LOVE Payless Power! So easy to monitor my balance daily and control my usage accordingly. Such a relief to no longer be at the mercy of the other ridiculously priced companies. Thank you so much!
Response: We're glad we could provide you all the tools needed to make your experience as easy and efficient as possible!! Thank you for being such a great customer! Published on April 03, 2018
Never had a problem making a payment over the phone until today. Now I’m glad I tried online payment. Super easy and much faster than over the phone. Love the save feature. Convenient.
Response: Hi Dawn Thank you so much for the review! we are so sorry for the inconvenience of the automated system not accepting the payment. If you ever come across this problem again please reach out to customer care dept at 888-963-9363 & report the issue. Good thing we have several payment options in case one doesn't work. Glad you found our new online portal easy use!(: Published on April 03, 2018
Ptetty decent rates
Response: One of our main goals is to provide our customers with the most competitive electric rates possible along with top notch customer care. We are so glad you find our rates are very competitive and we are beyond grateful for customers like you Yvette!! Published on April 03, 2018
Didnt give 5 stars because bo access to m o nthly usage statements unless you call wait time always long
Response: Thank you so much for your positive review Annette!! Every new month in the first days we send a Monthly Statement of Usage, that will provide you with the information of the previous month! If you don't receive this monthly statement you can always call in. Thought we have experienced a high call volume in the cold winter months, as of now our call volume has drastically drooped. Feel free to call at 1-888-963-9363 Published on April 03, 2018
This is such a great service. I had electricity the same day and it’s great to be able to make payments on my schedule!!
Response: We're glad we could provide you all the tools needed to make your experience as easy and efficient as possible!! Thank you for being such a great customer! Published on April 03, 2018
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
