Rates are high. Need to have more options
Response: Tiffany thank you for commenting. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By signing up with Autopay you can save 20% off our standard rate. If you have any questions or concerns please contact us at 888-963-9363. Published on December 03, 2018
I need to know if my lights were turned on today?
Response: Please contact us at 888-963-9363 and we will be able to confirm this for you. Published on December 03, 2018
Ok this is ok this is ok this is ok this is ok this ok
Response: Thank you Amber For rating Payless Power. Published on October 29, 2018
I remember a time when this company worked more for its consumer… There are no longer grace periods and the rates keep rising per kw…………………………………………
Response: Thank you Brittany for your feedback it's greatly appreciated. We do offer ways on saving on your usage,Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. We also still offer deferred payment plans if the grace period is not enough time you are more than welcomed to call in when the balance is negative before 11am to have that applied. Please reach out to our customer care dept. at 888-963-9363 if you have any questions or concerns. Published on September 24, 2018
last time when I paid $ 30.00 on 8/28/18. I also enrolled and submitted auto pay when it goes down to $10.00 and, I will have 20% discount. I have not seen that. Poor customer service or inefficient online service maybe.
Response: Thank you Arturo for your feedback it's very important to us. I did review your account I actually don't show that you currently have autopsy active on the account or did,therefore you're not receiving the discount . Please reach out to our customer care dept to have the autopay applied at 888-963-9363. Published on September 12, 2018
$9.00 Tho not happy it’s going up
Response: Carmesia, thank you for the review. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By signing up with autopay you can save 20% off your standard rate. Also due to high temperatures we have been experiencing here in Texas can cause usage to increase but once mild temperatures start you'll see a decrease in usage. Please reach out to our customer care department if you have any questions or concerns at 888-963-9363. Published on August 24, 2018
This company is very convenient.You can make easy online payments.
Response: Thank you Edward for the review, Please let us know how we can improve to get a 5 star review! Published on August 07, 2018
Needed to change start date. But would not let me.
Response: Thank you Luis for the feedback we greatly appreciate it. After reviewing your account looks like it's schedule to start on 7/4/18 we still have time to update start date. Looks like a NON Account holder called in to attempt to change it therefore we weren't able to change it because an ACCOUNT HOLDER can only call in to make changes on the account. A supervisor will be contacting you shortly to go over your options. Published on June 28, 2018
Easy but gets really expensive
Response: Heather,Thank you for the feedback. During summertime months there will be an increase in usage the weather being a main factor to it. Payless Power does offer ways on receiving a discount off your usage. Please reach out to our customer care dept. at 888-963-9363 to discuss these options with you & also to provide energy saving tips! Published on June 28, 2018
Im paying over 8 $ for a 2 bedroom apt and i hardly have anything on ever. Its just my son and i in the apt, i am very unhappy
Response: Thank you for your feedback it's very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on June 18, 2018