Payless Power Reviews
Read reviews from Payless Power customers
I give it a 2 . And i will break it down and tell you WHY… {The Good First}I like the text amount about my usage daily. That’s where the 1 stars come from. The other is a daily, hourly and monthly break down of my bill on the website.{ But NOW the BAD.} The DAILY RECURRING FEES. Im paying more for daily recurring fees than for ENERGY USED. I do understand i have used a little more energy lately cause it is a bit colder this week. Bot my recurring fees for the month is $120 . So out of $243.00 for the month i used $123.00 and $120.00 went to recurring fees. Please make it make sense cause I don’t understand
Response: Ms Allen- Thank you for the detailed review. To recap, there are things you like about the service and you find a lot of useful information on your monthly billing summaries and in the customer portal. On the flip side you are concerned about the non recurring fees and do not understand them. I can help you with that. On your plan, there is a $3.89 daily customer charge. This includes up to the first 17 KWH of power at no extra charge. If you use more that 17KWH during a day (which you consistently do) your daily KWH kicks in for each KWH over the first 17 . You do not get charged the daily recurring fee AND the first 17KWH. The only other fee we charge is the minimum payment fee for payments under $75. You can avoid these and make smaller payments by enrolling in autopay. Call us at 888 963 9363 for more info . Published on January 03, 2023
I don’t like the service at all. Seems like I’m being charged more than the kwh price quoted and due to not being able to see a statement you’ll never know
Response: Ms Charles- Your review notes state that you feel like you are being charged more than your agreement and you can’t check this because you couldn’t have a statement to review. This would be concerning for anyone but please remember that you can review your itemized daily billing on your Payless Power My Account portal. This also includes hourly, daily and weekly usage records that show your usage in relation to the weather. Since my records show that we have not spoken to you since your enrollment, Please contact us at 888 963 9363 so we can assist. Published on January 03, 2023
It’s ok and easy to go to and get your services turned on quickly. It is however expensive!! Like I’m have to make frequent payment less than a week of lucky a week. Kind of hard for me because I get paid every 2 weeks. We try really hard to minimize our electricity at our house. To wear we don’t even have the ac/heater on because it’s too expensive. But other than that I alive the constant communication. They send me text messages telling me where I’m at everyday so I like that.
Response: Ms Flores- Thank you for your feedback . Our records do show in the last 30 days that you’ve made 3 large payments to avoid the minimum payment fee. That’s the best way to go as it reduces the amount of times you need to post funds and save’s $4.95 per payment which can add up. Published on December 12, 2022
It’s shouldn’t be pay less it should be pay more
Response: Ms Jones- Many customers are probably saying similar things about their provider. That’s completely understandable as whole electricity rates across the sates reached all time highs this year. This is due to the cost of natural gas which power electricity generation plants across the state. The good news is that Oncor reported yesterday that they plan on reducing their delivery fees by close to a penny per KWH In March which will bring a little much needed relief. If you have specific questions regarding your charges or usage please call us at 888 963 9363. Published on December 01, 2022
How much do i owe to get my service bak on??
Response: Mr. Cardona- The account number provided shows that account has been closed for some time. Please call us at 888 963 9363 in order to start a new account. We can work out a payment arrangement for your final balance on the original account . Published on December 01, 2022
They are not accurate when it comes to your bill and usage. I’ve been with them for years but lately I’ve been unhappy because of this issue
Response: Ms. Johnson- Your review comments state that you have been unhappy lately because you do not feel that you billing is accurate. Its not a good thing when a customer feels this is the case but if you call us at 888 963 9363 we can go over this will you and also show you how to audit your meter reads and billing on www.smartmetertexas.com. This will allow you to always ensure that you are only being billed for what you use. Published on October 10, 2022
Just signed up.
Response: We look forward to having you as a new customer! Published on September 17, 2022
Nothing at this time
Response: Thank you for rating Payless Power. Published on September 13, 2022
Y’all greedy mf, I have trust issues. Y’all turnt my service off yesterday it -$3 and today I wake to something dumb. -$13 y’all must be stupid. My child and I in the heat and y’all charging more kw while the lights off.
Response: Ms Bradbury- Your comments state that you are upset because you are continuing to be billed even though you are disconnected. Not having power is a serious issue, especially with a child in the home so it makes sense why you are unhappy . Please understand that our billing runs two days in arrears so charges applied to your account on 8/4/22 were actually from 8/2/22. Call us at 888 963 9363 and we can go over your billing timeline with you. Published on August 09, 2022
Meh, sometimes the fastest option isn’t the best option. They Can get you out of a bind, but most likely will put uou back in one. A hotter one.
Response: Mr Urias- Your comments state that while you were satisfied with your service connection, you have not been as satisfied since. We do understand the impact of daily billing on customers, particularly this summer with inflation and record temperatures. Bearing that in mind frustrations are understandable. Still, we would like to learn more about your experience . A supervisor will contact you to discuss. 888 963 9363 Published on August 03, 2022
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
