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Customer Care Hours
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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Great Customer service this company really cares and treats you like family
Response: Javier, Payless Power is delighted to hear that you have had great experiences with our customer service. Thank you for your 5-star review. Published on June 03, 2025
Great service I’m recommended your service to my friends
Response: We appreciate your review, Sergio. Payless power is thrilled to hear that you are enjoying our intuitive pre-paid service. Thank you for your recommendation! Published on June 03, 2025
Nice price excellent service
Response: We're pleased to hear about your positive experience with Payless Power, Ibrahim. Thank you for sharing your feedback! Published on June 03, 2025
Excelent service
Response: Thank you for your wonderful review, Alejandro. We appreciate you being a loyal customer with Payless Power! Published on June 03, 2025
Good company yes, I would recommend
Response: Jonathan, thank you for taking the time to review Payless Power. We greatly appreciate your recommendation. Published on June 03, 2025
sometimes the website is banned, cannot login
Response: Qifei, thank you for your review. If you are being blocked from logging into the portal online please try to clear your cache and cookies from the web browser. Please let us know if you need any assistance by calling us at 1-888-963-9363. Published on June 03, 2025
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Response: Thank you for your 5-star review, Desiree. Published on June 03, 2025
i believe that during the winter i spend more than running air conditioning
Response: Steve, thank you for sharing your concerns. Heating a home typically does consume more electricity than using the air conditioner. You can always view a breakdown of your usage at smartmetertexas.com to see what times your home consumes the most power. Please let us know if you have any questions or concerns by reaching out to us at 1-888-963-9363. Published on June 03, 2025
Reliable service
Response: Marcie, thank you for taking the time to submit your review. Payless Power is thrilled to have you as a loyal customer. Published on June 03, 2025
Are my lights gonna be off in the morning? I’ve paid my bill. I’ve sent a copy of my receipt I went to Kayla‘s. They didn’t refund my money. I don’t need my lights to be off. I have children. No one is telling us anything. I was told to call when y’all are open, but by then my lights will be off. Can someone please call me first thing in the morning?
Response: Thank you for your review Ms. Erin. After carefully reviewing your account, I was able to verify that your services were not disconnected and your payment has successfully posted to your account. If you're needing additional assistance, please reach out to our customer care department at 1-888-963-9363. We thank you for being a Payless Power customer. Published on May 30, 2025
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
