Easy work thank you
Response: Glad we can make your experience easy as possible! Published on July 07, 2022
Very accessible and easy to use.
Response: Thank you for the 5 star review! Published on July 07, 2022
Nice service, we are happy with the service
Response: Thank you Xavier for the feedback it's greatly appreciated! Published on July 07, 2022
Easy to sign up and pay as you go
Response: Thank you Eva for the feedback it's greatly appreciated! Published on July 07, 2022
Thank you for your service
Response: Thank you for being a great customer! Published on July 07, 2022
Very good service. Easy to use Portal, clear information and easy way to deposit your payments. The nofifications of the system are useful as well to avoid missong a payment.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on July 07, 2022
Please connect service as soon as possible. Thank you
Response: Hello- General Time Frame for new connection is between 4-6 hours. Published on July 07, 2022
Easy set up and easy to pay on!!
Response: Glad we can make your service experience easy as possible! Published on July 07, 2022
The payment was very easy and fast I really recommend this company the best one..
Response: Thank you so much Ximena for the feedback it's greatly appreciated! Published on July 07, 2022
I am very disappointed with this company. I enrolled in a prepaid account. I was told nothing will change and now I am forced to add $75 or I’ll be charged an extra $5 if I add anything less than. I enrolled in prepaid to eliminate making large payments and rather pay as I go. At this point I’d rather have a bill because of all the reoccurring extra “convenience fees”. The only reason I have not cancelled is because of the etf (early termination fee). It started at a minimum of $25, then $40, and now $75. I am fed up.
Response: Deysa- your comment states you’re unhappy with the service since the company has changed their policy on payments. We do have options that will help assist you on avoiding that fee. The reason of these changes is all due to inflation that is causing the cost of electricity going up. We did hear out our customers comments and have done changes in order to accommodate with our customers. Please contact us at 888-963-9363 for more information of these changes. Published on July 06, 2022