Please fix your on hold system. I went through the automated system and clicked to customer service for existing customers. Waited on hold just to be answered by a guy asking if I need new service. Told him I’m an existing customer and he proceeds to put me in a 16 person queue.
Response: Rick- your comments state that you attempted to use the IVR to speak to an associate for assistance . It transferred you to a department that could not assist and you were transferred again. This is a serious situation that we will to investigate. A supervisor is reaching out to you to confirm the phone # you called in from. We can use that to information to research and resolve any problems that may have occurred. Published on July 18, 2022
I’ve had them for about 7 years . Easiest way to do your electricity. You see your balance daily . You can add money to your account easily before you get shut off . No extra expenses. If your living on a budget . It’s the best way . Only problem . No customer service representative.
Response: Ms Neal- Thank you for your feedback. A supervisor will reach out to assist and discuss your experience. Published on July 18, 2022
Rates have went up to 19 cent per kw! Charging $20-$30 per day! Representative told me no other offers are available! And no low income options were available! Even though the website indicates something different! Highly disappointed!
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on July 14, 2022
This service not good at all .. i was paying $11 a day in one week it to $22 a day .. too much . I wouldn’t recommend this to anybody … never get any feed back … they dont care if you have family they cut you electricity off as soon as it hits 0 Balance
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on July 14, 2022
OVERCHARGING INSENSITIVE TERRIBLE CUSTOM SERVICE NO PROFESSIONALISM ROBBING CONSUMERS BLIND EVIL ACTING NONCHALANT UNCARING UNCOMPASSIONATE MONEY HUNGRY NONE COMPREHENSIVE SKILLS MUST I GO ON
Response: Hello- A supervisor will contact you to learn more about your experience. 888 963 9363 Published on July 14, 2022
Easy payment options
Response: Thank you Chris for the feedback it's greatly appreciated! Published on July 13, 2022
Very fast service when needed, I use them for my rent Houses when I am making them ready.
Response: Thank you Winter for the feedback glad we can help! Published on July 13, 2022
thank you looks very good
Response: Thank you Monshe for the feedback it's greatly appreciated! Published on July 13, 2022
Honestly, I love the low 40$ activation fee I spent so much on my home, and I love I can see my usage I’m able to control it better and save money in the long run
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on July 13, 2022
So easy to set up!!
Response: Thank you Jesse for the feedback! Published on July 13, 2022
